Device Provisioning Issue in Sydney (SY) Metro

Incident Report for Equinix Metal

Resolved

This incident has been resolved.

Posted May 26, 2022 - 17:28 UTC

Monitoring

A fix has been implemented for all operating systems other than windows 2022 - we are monitoring the status of that fix as well as patching the remaining issues around windows device provisioning

Posted May 26, 2022 - 13:21 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 26, 2022 - 11:56 UTC

Update

We are continuing to investigate this issue and will provide updates as we go.

Posted May 26, 2022 - 10:03 UTC

Investigating

We are currently investigating an issue affecting provisioning in SY. Provisioning in Sydney Metro may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

Posted May 26, 2022 - 08:17 UTC

This incident affected: Asia-Pacific (Sydney (SY)) and Device Provisioning.