Elevated API error rates

Incident Report for Equinix Metal

Resolved

This incident has been resolved.

Posted Jun 12, 2021 - 15:48 UTC

Monitoring

Increased error rates has been identified as being related to db transaction locking which are now no longer occurring, and we are monitoring for any abnormalities in our services.

Posted Jun 12, 2021 - 15:40 UTC

Investigating

We have received an increased number of reported errors indicating degraded health of our API and associated provisioning systems, and are investigating impact

Posted Jun 12, 2021 - 15:26 UTC

This incident affected: Equinix Metal API, Equinix Metal Portal, and Device Provisioning.