Emergency Core Router Reboot in SV Metro

Incident Report for Equinix Metal

Resolved

This incident has been resolved.

Posted Oct 15, 2022 - 18:20 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 15, 2022 - 17:49 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 15, 2022 - 15:58 UTC

Investigating

We are conducting an emergency reload of our core routers in SV15 to alleviate a fault condition.

Customers should not experience any disruption as traffic will be filtered gracefully before reloads are completed

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.

Posted Oct 15, 2022 - 15:57 UTC

This incident affected: Equinix Metal Network.