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Welcome to Equinix Metal's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Equinix Metal API Operational
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New York (NY) Operational
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Washington DC (DC) Operational
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Silicon Valley (SV) Operational
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Dallas (DA) Operational
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Toronto (TR) Operational
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99.95 % uptime
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Chicago (CH) Operational
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Los Angeles (LA) Operational
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Kansas City (KC) Operational
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Houston (HO) Operational
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Pittsburgh (PI) Operational
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Atlanta (AT) Operational
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Phoenix (PX) Operational
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Seattle (SE) Operational
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Detroit (DT) Operational
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Sao Paulo (SP) Operational
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EMEA Operational
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Amsterdam (AM) Operational
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Frankfurt (FR) Operational
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London (LD) Operational
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Paris (PA) Operational
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Madrid (MD) Operational
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Asia-Pacific Operational
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Tokyo (TY) Operational
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Hong Kong (HK) Operational
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Sydney (SY) Operational
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100.0 % uptime
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Singapore (SG) Operational
90 days ago
100.0 % uptime
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Seoul (SL) Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
On Wednesday, July 13th, 2022 between 08:00 and 12:00 UTC, we will perform a scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades, and capacity enhancements.

No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this maintenance: San Jose

Please reach out at support@equinixmetal.com with any questions.

Posted on Jun 28, 19:36 UTC
Monthly Network Maintenance - July Jul 17, 17:00-23:00 UTC
On Sunday, July 17th, 2022 between 17:00 - 23:00 UTC, we will perform our monthly scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades, and capacity enhancements.

Customers with servers configured with broken bonds will lose connectivity for approximately 30 minutes as switches are upgraded. Customers with standard bond configurations may observe impact to bond members one at a time.

Customers with non-redundant dedicated connections will lose connectivity for approximately 30 minutes as related devices are upgraded. Customers with redundant dedicated connections will observe impact to primary and secondary connections separately.

No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this Monthly Maintenance: Amsterdam (AM6) and Singapore (SG3 and SG4)

Posted on Jun 23, 19:37 UTC
On Wednesday, July 20th, 2022 between 03:00 and 07:00 UTC, we will perform a scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades, and capacity enhancements.

Customers with servers configured with broken bonds will lose connectivity for approximately 30 minutes as switches are upgraded. Customers with standard bond configurations may observe impact to one bond member at a time only.

Customers with non-redundant dedicated interconnections will lose connectivity for approximately 30 minutes as devices are upgraded. Customers with redundant dedicated interconnections may observe impact to one connection at a time only. Shared interconnections are not in the scope of this maintenance.

No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this maintenance: Dallas

Please reach out at support@equinixmetal.com with any questions.

Posted on Jun 24, 12:08 UTC
On Wednesday, July 20th, 2022 between 18:00 and 20:00 UTC, we will perform a scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades, and capacity enhancements.

No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this maintenance: Frankfurt

Please reach out at support@equinixmetal.com with any questions.

Posted on Jun 28, 19:33 UTC
Past Incidents
Jul 3, 2022

No incidents reported today.

Jul 2, 2022
Resolved - This incident has been resolved.
Jul 2, 09:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 08:56 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 2, 08:41 UTC
Investigating - We are currently investigating a network issue at our DC13 Facility, which is impacting network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

Jul 2, 08:21 UTC
Jul 1, 2022

No incidents reported.

Jun 30, 2022
Resolved - This incident has been resolved.
Jun 30, 05:39 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 04:56 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 30, 04:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 03:55 UTC
Update - Update: Issue caused by a hardware failure in one of our backbone routers. Customers might have experienced some packet loss when the module went down.
Jun 30, 02:47 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 30, 02:35 UTC
Investigating - We are currently investigating a network issue at our PA4 Facility, which is impacting network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

Jun 30, 02:35 UTC
Jun 29, 2022
Completed - The scheduled maintenance has been completed.
Jun 29, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 02:00 UTC
Scheduled - On Wednesday, June 29th, 2022 between 02:00 - 5:00 UTC, we will perform a scheduled network maintenance on the backbone routers in the Chicago Metro to perform a software upgrade.

During the maintenance, Equinix Metal engineers will divert traffic from core routing devices one at a time so that software can be upgraded. Traffic will be restored following the upgrade. Due to the nature of the work being performed, you may experience brief packet loss and/or added latency while traffic is diverted on the related routers.

Customers with non-redundant Fabric connections will lose connectivity for approximately 30 minutes as routers are isolated and rebooted. Customers with redundant Fabric connections may observe impact to one connection at a time only.

Please reach out at support@equinixmetal.com with any questions.

Jun 8, 14:47 UTC
Jun 28, 2022
Resolved - This incident has been resolved.
Jun 28, 13:42 UTC
Investigating - We have identified an issue affecting one of our BSW at our EWR1 Facility, which impacted network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

Jun 28, 12:55 UTC
Jun 27, 2022
Resolved - This incident has been resolved.
Jun 27, 03:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 27, 02:34 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 27, 02:28 UTC
Investigating - We have identified an issue affecting one of our Top of Rack (ToR) switches at our SJC1 Facility, which impacted network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

Jun 27, 02:21 UTC
Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022
Completed - The scheduled maintenance has been completed.
Jun 22, 20:30 UTC
Verifying - Verification is currently underway for the maintenance items.
Jun 22, 19:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 19:01 UTC
Scheduled - On Wednesday, June 22nd, 2022 @ 19:00 - 23:00 UTC , we will perform a scheduled network maintenance on the backbone routers in the Amsterdam Metro to alleviate a fault condition.

During the maintenance, Equinix Metal engineers will divert traffic from a core routing device so diagnostics can be performed to clear a fault condition. Traffic will be restored following the diagnostics. Due to the nature of the work being performed, you may experience brief packet loss and/or added latency while traffic is diverted on the related routers.

Customers with non-redundant Fabric connections will lose connectivity for approximately 30 minutes as routers are rebooted. Customers with redundant Fabric connections may observe impact to one connection at a time only.

Please reach out at support@equinixmetal.com with any questions.

Jun 3, 12:01 UTC
Resolved - This incident has been resolved.
Jun 22, 12:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 12:02 UTC
Investigating - We are currently investigating an issue affecting provisioning in DC10. Provisioning in DC10 may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

Jun 22, 11:40 UTC
Resolved - This incident has been resolved.
Jun 22, 04:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 22, 04:16 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 22, 04:13 UTC
Investigating - We are currently investigating an issue affecting provisioning in SG1. Provisioning in this facility may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

Jun 22, 03:46 UTC
Jun 21, 2022
Completed - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 21, 20:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 15:00 UTC
Scheduled - On Tuesday, June 21st, 2022 between 11:00 and 19:00 EST (1500-2300 UTC), we will perform a scheduled maintenance on our site infrastructure in SG1. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, SG1 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

Jun 17, 13:57 UTC
Resolved - This incident has been resolved.
Jun 21, 16:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 21, 15:27 UTC
Investigating - We have identified an issue affecting one of our Top of Rack (ToR) switches at our Silicon Valley Facility, which impacted network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

Jun 21, 15:19 UTC
Resolved - This incident has been resolved.
Jun 21, 03:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 21, 02:07 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 21, 01:11 UTC
Investigating - We are currently investigating a network issue at our PA4 Facility, which is impacting network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

Jun 21, 01:10 UTC
Jun 20, 2022
Completed - The scheduled maintenance has been completed.
Jun 20, 17:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 15:00 UTC
Scheduled - On Monday, June 20th, 2022 between 11:00 and 19:00 EST (1500-2300 UTC), we will perform a scheduled maintenance on our site infrastructure in DA11. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, DA11 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

Jun 17, 13:56 UTC
Completed - The scheduled maintenance has been completed.
Jun 20, 10:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 07:00 UTC
Scheduled - On Monday, June 20th, 2022 between 03:00 and 07:00 AM EST (07:00 - 11:00 UTC), we will conduct emergency maintenance on a core router in our DC metro due to fault condition that occurred during scheduled maintenance on June 19th.

During the maintenance, Equinix Metal engineers will normalize traffic to the affected device and assess/debug the condition. Due to the nature of the work being performed, you may experience brief packet loss and/or added latency during the diagnostics.

Customers with non-redundant Fabric connections will lose connectivity if traffic isolation of the device is required. Customers with redundant Fabric connections may observe impact to their primary connections only.

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.

Jun 19, 17:16 UTC
Jun 19, 2022
Resolved - This incident has been resolved. We will revisit in scheduled maintenance window to follow.
Jun 19, 16:22 UTC
Monitoring - We are holding with the current workaround and further work will be scheduled in a maintenance window to follow.
Jun 19, 15:51 UTC
Identified - A workaround has been implemented and shared fabric connectivity should be restored in the DC Metro.
Jun 19, 14:32 UTC
Monitoring - A workaround has been implemented and shared fabric connectivity should be restored in the DC Metro.
Jun 19, 14:12 UTC
Identified - We have identified an issue affecting one of our Backbone Routers at our IAD1 Facility. This issue will affect all users with non-redundant Fabric Connections in the DC Metro area.

We are currently working with the Fabric team to restore connectivity.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

Jun 19, 12:19 UTC
Completed - The scheduled maintenance has been completed.
Jun 19, 13:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 07:01 UTC
Scheduled - On Sunday, June 19th, 2022 between 07:00 - 14:00 UTC, we will perform our monthly scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades, and capacity enhancements.

Customers with servers configured with broken bonds will lose connectivity for approximately 30 minutes as switches are upgraded. Customers with standard bond configurations may observe impact to bond members one at a time.

Customers with non-redundant dedicated connections will lose connectivity for approximately 30 minutes as related devices are upgraded. Customers with redundant dedicated connections will observe impact to primary and secondary connections separately.

No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this Monthly Maintenance: Washington DC (DC1, DC13), and New York (NY5)

Please reach out at support@equinixmetal.com with any questions.

Jun 3, 10:39 UTC