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Welcome to Equinix Metal's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Uptime over the past 90 days. View historical uptime.
Equinix Metal API Operational
90 days ago
99.9 % uptime
Today
Equinix Metal Portal Operational
90 days ago
99.98 % uptime
Today
Equinix Metal Website ? Operational
Device Provisioning Operational
Equinix Metal Network Operational
Americas Operational
90 days ago
99.99 % uptime
Today
New York (NY) Operational
90 days ago
100.0 % uptime
Today
Washington DC (DC) Operational
90 days ago
100.0 % uptime
Today
Silicon Valley (SV) Operational
90 days ago
99.99 % uptime
Today
Dallas (DA) Operational
90 days ago
100.0 % uptime
Today
Toronto (TR) Operational
90 days ago
100.0 % uptime
Today
Chicago (CH) Operational
90 days ago
100.0 % uptime
Today
Los Angeles (LA) Operational
90 days ago
100.0 % uptime
Today
Kansas City (KC) Operational
90 days ago
100.0 % uptime
Today
Houston (HO) Operational
90 days ago
100.0 % uptime
Today
Pittsburgh (PI) Operational
90 days ago
100.0 % uptime
Today
Atlanta (AT) Operational
90 days ago
100.0 % uptime
Today
Phoenix (PX) Operational
90 days ago
100.0 % uptime
Today
Seattle (SE) Operational
90 days ago
100.0 % uptime
Today
Detroit (DT) Operational
90 days ago
100.0 % uptime
Today
Sao Paulo (SP) Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
100.0 % uptime
Today
Amsterdam (AM) Operational
90 days ago
100.0 % uptime
Today
Frankfurt (FR) Operational
90 days ago
100.0 % uptime
Today
London (LD) Operational
90 days ago
100.0 % uptime
Today
Paris (PA) Operational
90 days ago
100.0 % uptime
Today
Madrid (MD) Operational
90 days ago
100.0 % uptime
Today
Asia-Pacific Operational
90 days ago
100.0 % uptime
Today
Tokyo (TY) Operational
90 days ago
100.0 % uptime
Today
Hong Kong (HK) Operational
90 days ago
100.0 % uptime
Today
Sydney (SY) Operational
90 days ago
100.0 % uptime
Today
Singapore (SG) Operational
90 days ago
100.0 % uptime
Today
Seoul (SL) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Planned Power Maintenance - SV5 Sep 28, 2022 05:00-09:00 UTC
On Wednesday, September 28th, 2022 between 05:00 and 09:00 UTC, we will perform a scheduled power maintenance in the SV Metro. Engineers will be migrating redundant power feeds located in core routing locations. No customer hosting cabinets will be touched during this maintenance, and core networking is redundant across racks. This maintenance is required to facilitate expected growth in the metro.

No customer impact is expected as power is transferred.

Metros in the scope of this maintenance: Silicon Valley

Please reach out at support@equinixmetal.com with any questions.
Posted on Sep 09, 2022 - 20:39 UTC
Planned Power Maintenance - DC1 Sep 29, 2022 00:01-04:01 UTC
On Thursday, September 29th, 2022 between 00:01 and 05:00 UTC, we will perform a scheduled power maintenance in the DC Metro. Engineers will be migrating redundant power feeds located in core routing locations. No customer hosting cabinets will be touched during this maintenance, and core networking is redundant across racks. This maintenance is required to facilitate expected growth in the metro.

No customer impact is expected as power is transferred.

Metros in the scope of this maintenance: Ashburn

Please reach out at support@equinixmetal.com with any questions.
Posted on Sep 16, 2022 - 18:13 UTC
Urgent Switch Replacement - AM Metro Sep 29, 2022 18:00-19:30 UTC
On Thursday, September 29th, 2022 - 18:00 - 19:30 UTC, we will an urgent network maintenance to perform a hardware replacement of a single TOR (Top Of Rack) switch in AM6 to alleviate a fault condition.

Only customers with servers directly connected to this device and configured with broken bonds will lose connectivity for approximately 30 minutes as the switch is replaced. Customers with standard bond configurations may observe impact to one bond member at a time only.

No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made. This maintenance does not impact any customer whose servers are not directly connected to this device.

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.
Posted on Sep 20, 2022 - 19:04 UTC
Site Infrastructure Maintenance - Global Oct 4, 2022 14:30-22:00 UTC
On Tuesday October 4th, between 10:30 and 18:00 EST (14:30-22:00 UTC), we will perform a scheduled maintenance on our sites infrastructure globally. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, global site endpoints will not be accessible (e.g. metadata requests in all facilities). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Posted on Sep 20, 2022 - 15:49 UTC
Past Incidents
Sep 26, 2022

No incidents reported today.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
TR2 Network Connectivity Issue
Resolved - This incident has been resolved.
Sep 21, 03:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 03:58 UTC
Investigating - We are currently investigating a network issue at our TR2 Facility, which is impacting network stability in a number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 21, 03:30 UTC
Device Provisioning Issue in TR
Resolved - This incident has been resolved.
Sep 21, 03:58 UTC
Investigating - We are currently investigating an issue affecting provisioning in TR2. Provisioning in this facility may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 21, 03:26 UTC
Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022
Monthly Network Maintenance - September
Completed - The scheduled maintenance has been completed.
Sep 17, 10:00 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 17, 09:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:01 UTC
Scheduled - On Saturday, September 17th, 2022 between 04:00 - 10:00 UTC, we will perform our monthly scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure upgrades, and capacity enhancements.

Customers with non-redundant shared Fabric connections will lose connectivity for approximately 30 minutes as related devices are upgraded. Customers with redundant shared Fabric connections will observe impact to primary and secondary connections separately.

No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this Monthly Maintenance: Frankfurt

Please reach out at support@equinixmetal.com with any questions.
Sep 2, 16:06 UTC
Sep 16, 2022
Amsterdam(AM) Network Connectivity Issue
Resolved - This incident has been resolved.
Sep 16, 10:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 09:16 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 16, 09:10 UTC
Investigating - We have identified an issue affecting one of our Top of Rack (ToR) switches at our AM6 Facility, which impacted network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 16, 09:08 UTC
Sep 15, 2022
Device Provisioning Issue in NY
Resolved - This incident has been resolved.
Sep 15, 16:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 15, 16:24 UTC
Investigating - We are currently investigating an issue affecting provisioning in NY. Provisioning in these facilities may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 15, 15:58 UTC
Sep 14, 2022
Planned Network Maintenance - Multiple Metro
Completed - The scheduled maintenance has been completed.
Sep 14, 09:22 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 14, 08:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:00 UTC
Scheduled - On Wednesday, September 14th, 2022 between 08:00 and 10:00 UTC, we will perform a scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades, and capacity enhancements.

Customers with servers configured with broken bonds will lose connectivity for approximately 30 minutes as switches are upgraded. Customers with standard bond configurations may observe impact to one bond member at a time only.

Shared and dedicated interconnections are out of the scope of this maintenance.

No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this maintenance: Dallas (DFW2), San Jose (SJC1), Chicago (CH3)

Please reach out at support@equinixmetal.com with any questions.
Aug 31, 16:36 UTC
Sep 13, 2022
Device Provisioning Issue in SE Metro
Resolved - This incident has been resolved.
Sep 13, 03:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 02:58 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 13, 02:46 UTC
Investigating - We are currently investigating an issue affecting provisioning in SE4. Provisioning in this facility may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 13, 02:28 UTC
Urgent switch replacement - DC Metro
Completed - The scheduled maintenance has been completed.
Sep 13, 01:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 00:01 UTC
Scheduled - On Tuesday, September 13th, 2022 - 00:01 - 01:30 UTC, we will an urgent network maintenance to perform a hardware replacement in DC13 to alleviate a fault condition.

Customers with servers configured with broken bonds will lose connectivity for approximately 15 minutes as switches are upgraded. Customers with standard bond configurations may observe impact to one bond member at a time only.

No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.
Sep 9, 16:26 UTC
Sep 12, 2022
Urgent: Reload Single Rack Switch Pair Amsterdam
Resolved - This incident has been resolved.
Sep 12, 21:40 UTC
Monitoring - We have finished rebooting the single switch in AM6 and we are now monitor traffic for the next 30 minutes to ensure there are no signs of further issues.
Sep 12, 21:10 UTC
Investigating - On Monday, September 12, 2022, between 16:40 and 17:40 EDT (20:40 - 21:40 UTC)>, we will reboot a single rack switch in AM6 to alleviate a fault condition.

Customers in this rack will experience approximately 15 minutes of downtime during the reboot process if they are not using redundant networking configurations (hybrid mode with a broken bond, for example).

Please reach out via support@equinixmetal.com with any questions.
Sep 12, 20:41 UTC
Urgent switch replacement - AM Metro
Completed - The scheduled maintenance has been completed.
Sep 12, 19:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 18:00 UTC
Scheduled - On Monday, September 12th, 2022 - 18:00 - 19:30 UTC, we will an urgent network maintenance to perform a hardware replacement in AM6 to alleviate a fault condition.

Customers with servers configured with broken bonds will lose connectivity for approximately 15 minutes as switches are upgraded. Customers with standard bond configurations may observe impact to one bond member at a time only.

No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.
Sep 9, 17:19 UTC
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