On Monday, 7 October 2024 between 9:00AM-1:00PM EDT (13:00-17:00 UTC), we will perform a scheduled maintenance on the site infrastructure supporting our Load Balancer product in sv16. The maintenance should not affect load balancing service and any currently deployed resources will still be available and accessible.
Please reach out to us via support@equinixmetal.com with any questions. Posted on
Oct 07, 2024 - 22:22 UTC
On Monday, 7 October 2024 between 9:00AM-1:00PM EDT (13:00-17:00 UTC), we will perform a scheduled maintenance on the site infrastructure supporting our Load Balancer product in ny5. The maintenance should not affect load balancing service and any currently deployed resources will still be available and accessible.
Please reach out to us via support@equinixmetal.com with any questions. Posted on
Oct 07, 2024 - 22:24 UTC
On Thursday, October 10th, 2024 between 00:00 and 06:00 UTC, we will perform a scheduled network maintenance. During this maintenance engineers will be installing new infrastructure containing larger capacity into the New York core network. All routers in the scope of this maintenance are deployed in a redundant manner. Engineers will gracefully drain traffic from existing routers and return traffic while maintaining redundancy.
As part of this maintenance, our engineers will be inserting new switches into the current topology to facilitate future expansion. While this maintenance is being carried out, customers using ECMP or anycast configurations may experience changes in traffic patterns. We recommend verifying that your traffic is functioning as expected once the maintenance is completed.
No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.
Metros in the scope of this maintenance: New York
Please reach out to support@equinixmetal.com with any questions. Posted on
Sep 24, 2024 - 20:20 UTC
On Tuesday, October 15th, 2024 between 16:00 and 22:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure upgrades, and capacity enhancements.
As part of this maintenance, our engineers will be inserting new switches into the current topology to facilitate future expansion. While this maintenance is being carried out, customers using ECMP or anycast configurations may experience changes in traffic patterns. We recommend verifying that your traffic is functioning as expected once the maintenance is completed.
No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.
Metros in the scope of this maintenance: Singapore
Please reach out at support@equinixmetal.com with any questions Posted on
Sep 24, 2024 - 20:25 UTC
On Wednesday, October 16th, 2024 between 01:00 and 06:00 UTC, we will perform a scheduled network maintenance.
Customers with servers configured with unbonded network modes may lose connectivity to some services for approximately 30 minutes as switches are upgraded. Customers with properly configured bonded modes should not lose connectivity but should see impact on individual bond member nics at separate times.
Metros in the scope of this maintenance: Amsterdam.
Please reach out at support@equinixmetal.com with any questions. Posted on
Sep 18, 2024 - 06:49 UTC
On Wednesday, October 16th, 2024 between 20:00 and 23:00 UTC, Equinix Metal Shared Fabric interconnections will be impacted by a maintenance activity in the Fabric Network and/or its underlying providers.
Customers with redundant interconnections will see impact to secondary virtual circuits only. Redundant primary virtual circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their virtual circuits.
Metros in the scope of this maintenance: Madrid
Please reach out at support@equinixmetal.com with any questions. Posted on
Sep 27, 2024 - 11:42 UTC
Resolved -
We experienced an issue impacting our Layer 2 services at the Seoul facility. The disruption lasted 7 minutes, beginning at 09:15 UTC and fully resolved at 09:22 UTC. For more information, please visit status.equinixmetal.com, or contact support@equinixmetal.com for assistance.
Oct 4, 07:00 UTC
Completed -
The scheduled maintenance has been completed.
Oct 3, 10:43 UTC
Verifying -
Verification is currently underway for the maintenance items.
Oct 3, 09:39 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 08:00 UTC
Scheduled -
On Thursday, October 3rd, 2024 between 08:00 and 11:00 UTC, we will perform a scheduled network maintenance.
Customers with servers configured with unbonded network modes may lose connectivity to some services for approximately 30 minutes as switches are upgraded. Customers with properly configured bonded modes should not lose connectivity but should see impact on individual bond member nics at separate times.
Completed -
The scheduled maintenance has been completed.
Oct 2, 19:33 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 18:00 UTC
Scheduled -
On Wednesday, October 2nd, 2024 from 18:00 - 20:00 UTC, we will perform an urgent network maintenance on a customer-facing shared fabric switch in the Frankfurt Metro.
Customers with redundant shared fabric connections will experience impact to secondary virtual circuits during optic replacement. Redundant primary virtual circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their virtual circuits.
Metros in the scope of this maintenance: Frankfurt
Completed -
The scheduled maintenance has been completed.
Sep 29, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 06:00 UTC
Scheduled -
Status Page:
On Saturday, September 28th beginning at 06:00 UTC until Sunday, September 29th 2024 06:00 UTC, Equinix Metal Shared Fabric interconnections will be impacted by a maintenance activity in the Fabric Network and/or its underlying providers.
Customers with redundant interconnections will see impact on secondary virtual circuits only. Redundant primary virtual circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact on their virtual circuits.
Metros in the scope of this maintenance: Frankfurt.
Completed -
The scheduled maintenance has been completed.
Sep 29, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 02:00 UTC
Scheduled -
On Sunday, September 29th, 2024 from 02:00 - 05:00 UTC, we will perform an urgent network maintenance on a customer-facing shared fabric switch in the Frankfurt Metro.
Customers with redundant shared fabric connections will experience impact to secondary virtual circuits during optic replacement. Redundant primary virtual circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their virtual circuits.
Metros in the scope of this maintenance: Frankfurt
Resolved -
This incident has been resolved.
Sep 27, 00:56 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 26, 22:14 UTC
Identified -
We experienced a loss of connectivity with one of our providers on a circuit at approximately 2100 UTC, affecting network stability in our DC facility.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 26, 21:44 UTC
Resolved -
This incident has been resolved.
Sep 26, 13:47 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 26, 13:19 UTC
Identified -
We have identified an issue affecting device provisioning in multiple locations globally. Provisioning may fail or time out while we resolve the problem.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 26, 12:31 UTC
Completed -
The scheduled maintenance has been completed.
Sep 26, 06:59 UTC
Verifying -
Verification is currently underway for the maintenance items.
Sep 26, 06:08 UTC
Update -
This is to inform you that we will be extending the maintenance window to ensure the completion of all necessary tasks and testing.
Sep 26, 03:57 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 00:00 UTC
Scheduled -
On Thursday, September 26th, 2024 between 00:00 and 06:00 UTC, we will perform a scheduled network maintenance. During this maintenance engineers will be migrating core routing to a new infrastructure containing larger capacity. All routers in the scope of this maintenance are deployed in a redundant manner. Engineers will gracefully drain traffic from existing routers and return traffic while maintaining redundancy.
No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.
Metros in the scope of this maintenance: Amsterdam.
Completed -
The scheduled maintenance has been completed.
Sep 25, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 17:00 UTC
Scheduled -
On Wednesday, September 25th, 2024 between 1PM and 5PM EST (1700-2100 UTC), we will perform a scheduled maintenance on our site infrastructure in MT1. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.
If provisioning becomes unavailable for brief periods, MT1 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.
Completed -
The scheduled maintenance has been completed.
Sep 25, 08:55 UTC
Update -
We are extending the maintenance window to allow for the completion of the verification process.
Sep 25, 08:00 UTC
Update -
We are continuing to verify the maintenance items.
Sep 25, 07:58 UTC
Verifying -
Verification is currently underway for the maintenance items.
Sep 25, 07:10 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 03:00 UTC
Scheduled -
On Wednesday, September 25th, 2024 between 03:00 and 08:00 UTC, we will perform a scheduled network maintenance.
Customers with servers configured with unbonded network modes may lose connectivity to some services for approximately 30 minutes as switches are upgraded. Customers with properly configured bonded modes should not lose connectivity but should see impact on individual bond member nics at separate times.
Metros in the scope of this maintenance: Washington DC.
Resolved -
This incident has been resolved.
Sep 25, 06:43 UTC
Update -
We are continuing to investigate this issue.
Sep 25, 06:43 UTC
Investigating -
We have identified an issue affecting one of our Top of Rack (ToR) switches at our Washington DC Facility, which impacted network stability in a limited number of hosts. The issue lasted 5 minutes which was started at 5:05 UTC but was already resolved at 5:10 UTC.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 25, 05:00 UTC
Completed -
The scheduled maintenance has been completed.
Sep 21, 15:10 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 13:30 UTC
Scheduled -
Site Maintenance - Support ticket creation will be unavailable on Friday, September 20th and Saturday, September 21st from 6:30AM to 8:10AM PST. Please contact support@equinixmetal.com for support during this maintenance window.
Sep 19, 21:32 UTC