Support Channel Issue
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 04, 2023 - 01:19 UTC
Investigating - We are currently investigating an issue affecting our Support Channels (Email).
Oct 03, 2023 - 10:34 UTC

About This Site

Welcome to Equinix Metal's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Uptime over the past 90 days. View historical uptime.
Equinix Metal API Operational
90 days ago
100.0 % uptime
Today
Equinix Metal Portal Degraded Performance
90 days ago
100.0 % uptime
Today
Equinix Metal Website
Operational
Device Provisioning Operational
Equinix Metal Network Operational
Americas Operational
90 days ago
100.0 % uptime
Today
New York (NY) Operational
90 days ago
100.0 % uptime
Today
Washington DC (DC) Operational
90 days ago
100.0 % uptime
Today
Silicon Valley (SV) Operational
90 days ago
100.0 % uptime
Today
Dallas (DA) Operational
90 days ago
100.0 % uptime
Today
Toronto (TR) Operational
90 days ago
100.0 % uptime
Today
Chicago (CH) Operational
90 days ago
100.0 % uptime
Today
Los Angeles (LA) Operational
90 days ago
100.0 % uptime
Today
Kansas City (KC) Operational
90 days ago
100.0 % uptime
Today
Houston (HO) Operational
90 days ago
100.0 % uptime
Today
Pittsburgh (PI) Operational
90 days ago
100.0 % uptime
Today
Atlanta (AT) Operational
90 days ago
100.0 % uptime
Today
Phoenix (PX) Operational
90 days ago
100.0 % uptime
Today
Seattle (SE) Operational
90 days ago
100.0 % uptime
Today
Detroit (DT) Operational
90 days ago
100.0 % uptime
Today
Sao Paulo (SP) Operational
90 days ago
100.0 % uptime
Today
Montreal (MT) Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
100.0 % uptime
Today
Amsterdam (AM) Operational
90 days ago
100.0 % uptime
Today
Frankfurt (FR) Operational
90 days ago
100.0 % uptime
Today
London (LD) Operational
90 days ago
100.0 % uptime
Today
Paris (PA) Operational
90 days ago
100.0 % uptime
Today
Madrid (MD) Operational
90 days ago
100.0 % uptime
Today
Helsinki (HE) Operational
90 days ago
100.0 % uptime
Today
Stockholm (SK) Operational
90 days ago
100.0 % uptime
Today
Manchester (MA) Operational
90 days ago
100.0 % uptime
Today
Asia-Pacific Operational
90 days ago
99.99 % uptime
Today
Tokyo (TY) Operational
90 days ago
100.0 % uptime
Today
Hong Kong (HK) Operational
90 days ago
100.0 % uptime
Today
Sydney (SY) Operational
90 days ago
100.0 % uptime
Today
Singapore (SG) Operational
90 days ago
99.96 % uptime
Today
Seoul (SL) Operational
90 days ago
100.0 % uptime
Today
Osaka (OS) Operational
90 days ago
100.0 % uptime
Today
Melbourne (ME) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Global API Maintenance Oct 20, 2023 00:30-03:30 UTC
On Thursday, October 19, 2023 between 8:30 PM and 11:30 PM EST (Friday, October 20, 2023 12:30AM-3:30AM UTC), we will perform a scheduled maintenance on our global API. The global API will be inaccessible during the maintenance window.

As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Posted on Oct 04, 2023 - 00:45 UTC
Past Incidents
Oct 4, 2023

Unresolved incident: Support Channel Issue.

Oct 3, 2023
Oct 2, 2023
Customer Portal Log in Issues
Resolved - This incident has been resolved.
Oct 2, 11:45 UTC
Investigating - Our engineering team is currently investigating an issue where customers are unable to log into the customer portal.

Please reach out to support@equinixmetal.com with any questions.
Oct 2, 05:25 UTC
Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023
AM6 Network Connectivity Issue
Resolved - This incident has been resolved.
Sep 28, 05:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 28, 05:15 UTC
Update - We are continuing to work on a fix for this issue and we have observed some customers that are impacted by this incident. Please standby for further updates.
Sep 28, 03:28 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 28, 03:21 UTC
Investigating - We are currently investigating a network issue at our AM6 Facility, which is impacting network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 28, 03:16 UTC
Sep 27, 2023
Emergency Backbone Maintenance - NY Metro
Resolved - This incident has been resolved.
Sep 27, 19:49 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 19:17 UTC
Identified - We have a hardware issue with a core device in the New York Metro. Currently there is not any known customer facing impact, but we need to take emergency action to properly recover the device.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 27, 18:20 UTC
Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023
Device Provisioning Issue in DC
Resolved - This incident has been resolved.
Sep 24, 14:24 UTC
Investigating - We are currently investigating an issue affecting provisioning Windows OS in DC. Provisioning Windows OS in DC may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 23, 21:33 UTC
Network Connectivity Issue
Resolved - This incident has been resolved.
Sep 24, 11:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 10:07 UTC
Identified - We are currently investigating a network issue, Anycast prefixes are being dropped in our Metros, which is impacting network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 24, 09:39 UTC
Monthly Network Maintenance - September
Completed - The scheduled maintenance has been completed.
Sep 24, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 04:00 UTC
Scheduled - On Sunday, September 24th, 2023 between 04:00 and 07:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure upgrades, and capacity enhancements.

No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this maintenance: Dallas

Please reach out at support@equinixmetal.com with any questions.
Aug 24, 02:00 UTC
Sep 23, 2023
SG metro BGP Flap
Resolved - This incident has been resolved.
Sep 23, 17:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 16:23 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 23, 15:18 UTC
Investigating - We are currently investigating a network issue at SG3 and SG5.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 23, 15:12 UTC
Sep 22, 2023

No incidents reported.

Sep 21, 2023
Site Infrastructure Maintenance - Global API
Completed - The scheduled maintenance has been completed.
Sep 21, 01:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 00:30 UTC
Scheduled - On Wednesday, September 20th, 2023 between 8:30PM and 11:30PM EST (Thursday, September 21st, 2023, 12:30AM-3:30AM UTC), we will perform a scheduled maintenance on our global API. The global API will be inaccessible during the maintenance window.

As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Sep 6, 17:41 UTC
Sep 20, 2023
Global Device Provisioning Issue
Resolved - This incident has been resolved.
Sep 20, 01:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 20:03 UTC
Investigating - We are currently investigating an issue that is affecting device provisioning in multiple locations globally. Provisioning may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 19, 19:43 UTC
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