All Systems Operational

About This Site

Welcome to Equinix Metal's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Uptime over the past 90 days. View historical uptime.
Equinix Metal API Operational
90 days ago
99.98 % uptime
Today
Equinix Metal Portal Operational
90 days ago
99.98 % uptime
Today
Device Provisioning Operational
90 days ago
99.97 % uptime
Today
Equinix Metal Network Operational
Equinix Metal Website ? Operational
Provisioning Status -Americas Operational
90 days ago
99.99 % uptime
Today
New York (NY) Operational
90 days ago
100.0 % uptime
Today
Washington DC (DC) Operational
90 days ago
99.98 % uptime
Today
Silicon Valley (SV) Operational
90 days ago
100.0 % uptime
Today
Dallas (DA) Operational
90 days ago
100.0 % uptime
Today
Toronto (TR) Operational
90 days ago
100.0 % uptime
Today
Chicago (CH) Operational
90 days ago
100.0 % uptime
Today
Los Angeles (LA) Operational
90 days ago
100.0 % uptime
Today
Kansas City (KC) Operational
90 days ago
100.0 % uptime
Today
Houston (HO) Operational
90 days ago
100.0 % uptime
Today
Pittsburgh (PI) Operational
90 days ago
100.0 % uptime
Today
Atlanta (AT) Operational
90 days ago
100.0 % uptime
Today
Phoenix (PX) Operational
90 days ago
100.0 % uptime
Today
Seattle (SE) Operational
90 days ago
100.0 % uptime
Today
Detroit (DT) Operational
90 days ago
100.0 % uptime
Today
Provisioning Status - EMEA Operational
90 days ago
100.0 % uptime
Today
Amsterdam (AM) Operational
90 days ago
100.0 % uptime
Today
Frankfurt (FR) Operational
90 days ago
100.0 % uptime
Today
Provisioning Status - Asia-Pacific Operational
90 days ago
99.99 % uptime
Today
Tokyo (TY) Operational
90 days ago
99.96 % uptime
Today
Hong Kong (HK) Operational
90 days ago
100.0 % uptime
Today
Sydney (SY) Operational
90 days ago
100.0 % uptime
Today
Singapore (SG) Operational
90 days ago
100.0 % uptime
Today
Seoul (SL) Operational
90 days ago
100.0 % uptime
Today
Miscellaneous Services Operational
Block Storage - Dallas (DFW2) Operational
Block Storage - New York (EWR1) Operational
Block Storage - San Jose (SJC1) Operational
Block Storage - Tokyo (NRT1) Operational
Block Storage - Amsterdam (AMS1) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Site Infrastructure Maintenance - Sydney May 20, 15:00-21:00 UTC
On Thursday May 20, 2021 between 11:00 and 17:00 EST (1500-2100 UTC), we will perform a scheduled maintenance on our site infrastructure in SYD2. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, SYD2 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Posted on May 14, 19:43 UTC
Past Incidents
May 17, 2021
EWR1 Network Connectivity Issue
Resolved - This incident has been resolved.
May 17, 18:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 17:35 UTC
Investigating - We have identified an issue affecting one of our Top of Rack (ToR) switches at our EWR1 Facility, which impacted network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 17, 15:53 UTC
Upgrade Two Rack Switch Clusters - Dallas
Completed - This scheduled maintenance has been cancelled.
May 17, 14:27 UTC
Scheduled - On Sunday, May 23, 2021 between 3:00am and 5:00am EDT (0700 - 0900 UTC), we will upgrade two rack switch clusters in DFW2.

Due to the nature of the work being performed, servers hosted in these racks may experience brief traffic loss, packet loss, and added latency while physical switches are being upgraded.

Please reach out via support@equinixmetal.com with any questions.
May 12, 12:37 UTC
May 16, 2021
Monthly Network Maintenance - May 2021
Completed - The scheduled maintenance has been completed.
May 16, 13:55 UTC
Verifying - Verification is currently underway for the maintenance items.
May 16, 13:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 12:00 UTC
Scheduled - On Sunday, May 16, 2021 between 08:00 and 12:00 EDT (1200 - 1600 UTC), we will perform our monthly scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades and capacity enhancements. No customer impact is expected, although you may experience route changes or adjustments.

Metros in scope of this Monthly Maintenance: New York, Frankfurt, Amsterdam

Please reach out to us via support@equinixmetal.com with any questions.
May 11, 17:54 UTC
DFW2 ESR Scheduled Maintenance
Resolved - Maintenance is fully completed.
May 16, 10:44 UTC
Monitoring - We have completed the scheduled maintenance and monitoring the affected components.
May 16, 09:41 UTC
Identified - Our Network Engineers will perform maintenance which will affect two (2) racks in our DFW2 facility. During this operation there may be a small packet loss as one of the switch will be rebooted. There will be total packet loss for servers with single links on the affected switches.

Metros in scope of this maintenance: Dallas

Please reach out to us via support@equinixmetal.com with any questions.
May 16, 06:46 UTC
May 15, 2021
Provisioning Failures For ARM and EFI Boot Enabled Servers
Resolved - This incident has been resolved.
May 15, 21:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 17:39 UTC
Investigating - We are currently investigating the cause of provisioning failures for our ARM base and EFI boot enabled servers. Symptoms of this issue are servers booting to the grub interface after an OS installation completes, rather than host the OS. This causes the server provision to fail after a period of time due to phone home timeout.
May 15, 17:30 UTC
May 14, 2021
Dallas (DA) Network Connectivity Issue
Resolved - This incident has been resolved.
May 14, 15:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 14, 15:30 UTC
Identified - The issue has been identified and a fix is being implemented.
May 14, 15:07 UTC
Investigating - We have identified an issue affecting one of our Top of Rack (ToR) switches at our DFW2 Facility, which impacted network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 14, 14:34 UTC
Amsterdam (AM) Network Connectivity Issue
Resolved - This incident has been resolved.
May 14, 00:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 23:51 UTC
Identified - We have identified an issue affecting one of our Top of Rack (ToR) switches at our AMS1 Facility, which impacted network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 13, 23:44 UTC
May 13, 2021
May 12, 2021
Elastic Block Storage Partial Outage in AMS1
Resolved - This incident is resolved. As part of the manual recovery, some snapshots were deleted and may need to be re-run.

While the cluster is stable at this time, we remind all customers that our Elastic Block Storage service will be deprecated by June 1st, 2021. Until then we will continue to provide best-effort support for this service. https://metal.equinix.com/developers/docs/resilience-recovery/elastic-block-storage/

Our Customer Success team is available to consult with you regarding other options and support your move to a new solution where possible.
May 12, 22:28 UTC
Monitoring - Both nodes have been reloaded. Impact is resolved at this time.
May 12, 21:41 UTC
Update - We have successfully reloaded one node in the cluster and restored IO to all volumes on the node. At this time, we are reloading the second node to fully restore connectivity to all volumes. There is a potential for some data loss, but it should be possible to remount drives at this time.
May 12, 21:23 UTC
Update - We have confirmed that there are two failed drives across two nodes in the storage cluster. At this time, we are attempting to restore the cluster without these two drives, which will enable recovery to proceed.
May 12, 20:09 UTC
Update - Our partners at Datera have confirmed all 3 nodes in the cluster are currently running in a normal state, and that the logs indicate there may have been a brief failure overnight. Troubleshooting continues, and we will recover the impacted volumes as soon as possible.
May 12, 13:54 UTC
Identified - The Elastic Block Storage service in AMS1 is currently suffering from a partial outage. We are working with our partners at Datera to resolve the issue, until then certain blocks may not be accessible by customers. Please stand by while we resolve the issue.
May 12, 10:53 UTC
Module Failover Single Rack Switch Pair - Amsterdam
Completed - The scheduled maintenance has been completed.
May 12, 18:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 13:30 UTC
Scheduled - On Wednesday, May 12th, 2021, at 09:30 - 10:00 EDT (1330 - 1400 UTC), we will perform a scheduled maintenance on a single switch pair in our AMS1 facility

During the maintenance, Equinix Metal engineers will restore traffic to a switch module for a shared chassis in our AMS1 facility. Customers in this rack may experience brief moments of traffic loss, packet loss, and/or added latency while traffic is shifted to the primary switch path.

Please reach out via support@equinixmetal.com with any questions.
May 7, 12:49 UTC
May 11, 2021
Site Infrastructure Maintenance - Amsterdam
Completed - The scheduled maintenance has been completed.
May 11, 11:16 UTC
Verifying - Verification is currently underway for the maintenance items.
May 11, 10:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 09:01 UTC
Scheduled - On Tuesday May 11, 2021 between 05:00 and 07:00 EST (0900-1100 UTC), we will perform a scheduled maintenance on our site infrastructure in AM6. We do not anticipate any disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable during this maintenance, AM6 site endpoints will not be accessible (e.g. metadata requests in this facility). As the scope of this maintenance does not include our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
May 4, 13:15 UTC
May 10, 2021
Multiple BGP Anycast Issue
Resolved - This incident has been resolved.
May 10, 12:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 10:53 UTC
Update - Our engineers performed manual fixes but we are still continuing to investigate the root cause of the issue.
May 10, 08:57 UTC
Update - Our engineers are still performing internal verifications so we can isolate and properly resolve the issue
May 10, 08:04 UTC
Update - We are still continuing to investigate this issue
May 10, 06:48 UTC
Investigating - We are currently investigating an issue affecting multiple BGP Anycast connections and routes on our network
May 10, 05:50 UTC
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Silicon Valley (SV) Network Connectivity Issue
Resolved - We have identified and resolved an issue affecting one of our Top of Rack (ToR) switches at our SJC1 Facility, which impacted network stability in a limited number of hosts.

Customer may have experienced packet loss and increased latency between 1604 and 1641 UTC.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 7, 21:00 UTC
May 6, 2021
Global Device Provisioning Issue
Resolved - This incident has been resolved.
May 6, 22:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 21:24 UTC
Investigating - We are currently investigating an issue that is affecting device provisioning in multiple locations globally. Provisioning may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 6, 20:36 UTC
Site Infrastructure Maintenance - Dallas
Completed - The scheduled maintenance has been completed.
May 6, 16:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 15:01 UTC
Scheduled - On Thursday May 6, 2021 between 11:00 and 17:00 EST (1500-2100 UTC), we will perform a scheduled maintenance on our site infrastructure in DFW2. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, DFW2 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Apr 30, 10:21 UTC
Site Infrastructure Maintenance - Chicago
Completed - The scheduled maintenance has been completed.
May 6, 11:35 UTC
Verifying - Verification is currently underway for the maintenance items.
May 6, 10:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 09:01 UTC
Scheduled - On Thursday May 6, 2021 between 05:00 and 07:00 EST (0900-1100 UTC), we will perform a scheduled maintenance on our site infrastructure in CH3. We do not anticipate any disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable during this maintenance, CH3 site endpoints will not be accessible (e.g. metadata requests in this facility). As the scope of this maintenance does not include our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Apr 29, 20:15 UTC
May 5, 2021
Site Infrastructure Maintenance - Dallas
Completed - The scheduled maintenance has been completed.
May 5, 11:47 UTC
Verifying - Verification is currently underway for the maintenance items.
May 5, 11:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 09:00 UTC
Scheduled - On Wednesday May 5, 2021 between 05:00 and 07:00 EST (0900-1100 UTC), we will perform a scheduled maintenance on our site infrastructure in DA11. We do not anticipate any disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable during this maintenance, DA11 site endpoints will not be accessible (e.g. metadata requests in this facility). As the scope of this maintenance does not include our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Apr 29, 20:14 UTC
Non-Impacting Power Issue - Dallas Metro
Resolved - This incident has been resolved.
May 5, 02:11 UTC
Monitoring - We have confirmed the loss of redundancy was related to facility maintenance activity with an impact out of scope.
At this time, all maintenance activity is complete, and all redundancy has been restored.
May 5, 02:01 UTC
Identified - We have identified a power issue impacting a single feed in our DFW2 facility. At this time, there is no impact. We are in contact with the Data Center provider and will update this incident if impact occurs or as the situation is resolved.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 5, 00:44 UTC
May 4, 2021
Site Infrastructure Maintenance - Singapore
Completed - The scheduled maintenance has been completed.
May 4, 11:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 09:00 UTC
Scheduled - On Tuesday May 4, 2021 between 05:00 and 07:00 EST (0900-1100 UTC), we will perform a scheduled maintenance on our site infrastructure in SG1. We do not anticipate any disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable during this maintenance, SG1 site endpoints will not be accessible (e.g. metadata requests in this facility). As the scope of this maintenance does not include our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Apr 29, 20:13 UTC
May 3, 2021
Urgent: Upgrade multiple rack switch pairs in the SY Metro
Completed - The scheduled maintenance has been completed.
May 3, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 16:00 UTC
Scheduled - On Monday, May 3rd, 2021 between 02:00 - 04:00 AEST (1600 - 1800 UTC), we will be rebooting and upgrading two (2) rack switch clusters in SYD2 to apply an update to correct a potential fault in the switches running firmware.

Customers in these racks will experience approximately 15 minutes of downtime for each switch pair during the reboot process.

Please reach out via support@equinixmetal.com with any questions.
Apr 30, 17:35 UTC
Site Infrastructure Maintenance - Amsterdam
Completed - The scheduled maintenance has been completed.
May 3, 12:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 09:00 UTC
Scheduled - On Monday May 3, 2021 between 05:00 and 07:00 EST (0900-1100 UTC), we will perform a scheduled maintenance on our site infrastructure in AM6. We do not anticipate any disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable during this maintenance, AM6 site endpoints will not be accessible (e.g. metadata requests in this facility). As the scope of this maintenance does not include our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Apr 29, 20:10 UTC
← Incident History Powered by Statuspage