SV Network Connectivity Issue
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 22, 2024 - 07:46 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 22, 2024 - 06:31 UTC
Investigating - We are currently investigating a network issue at our SV metro, which is impacting network stability.

Please visit status.equinixmetal.com for further updates or contact support@equinixmetal.com for further assistance.
Oct 22, 2024 - 06:23 UTC
Equinix Metal API and Portal Impact: Request new interconnection error
Investigating - We are currently experiencing a major outage affecting the creation of new interconnection from Equinix Metal Portal/API. Please bear with us while we address this issue.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Oct 22, 2024 - 05:17 UTC

About This Site

Welcome to Equinix Metal's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Uptime over the past 90 days. View historical uptime.
Equinix Metal API Degraded Performance
90 days ago
99.71 % uptime
Today
Equinix Metal Portal Degraded Performance
90 days ago
99.71 % uptime
Today
Equinix Metal Website ? Operational
Device Provisioning Operational
Equinix Metal Network Operational
Americas Operational
90 days ago
100.0 % uptime
Today
New York (NY) Operational
90 days ago
100.0 % uptime
Today
Washington DC (DC) Operational
90 days ago
100.0 % uptime
Today
Silicon Valley (SV) Operational
90 days ago
100.0 % uptime
Today
Dallas (DA) Operational
90 days ago
100.0 % uptime
Today
Toronto (TR) Operational
90 days ago
100.0 % uptime
Today
Chicago (CH) Operational
90 days ago
100.0 % uptime
Today
Los Angeles (LA) Operational
90 days ago
100.0 % uptime
Today
Atlanta (AT) Operational
90 days ago
100.0 % uptime
Today
Seattle (SE) Operational
90 days ago
100.0 % uptime
Today
Sao Paulo (SP) Operational
90 days ago
100.0 % uptime
Today
Montreal (MT) Operational
90 days ago
100.0 % uptime
Today
Miami (MI) Operational
90 days ago
100.0 % uptime
Today
Mexico City (MX) Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
100.0 % uptime
Today
Amsterdam (AM) Operational
90 days ago
100.0 % uptime
Today
Frankfurt (FR) Operational
90 days ago
100.0 % uptime
Today
London (LD) Operational
90 days ago
100.0 % uptime
Today
Paris (PA) Operational
90 days ago
100.0 % uptime
Today
Madrid (MD) Operational
90 days ago
100.0 % uptime
Today
Helsinki (HE) Operational
90 days ago
100.0 % uptime
Today
Stockholm (SK) Operational
90 days ago
100.0 % uptime
Today
Manchester (MA) Operational
90 days ago
100.0 % uptime
Today
Milan (ML) Operational
90 days ago
100.0 % uptime
Today
Dublin (DB) Operational
90 days ago
100.0 % uptime
Today
Asia-Pacific Operational
90 days ago
100.0 % uptime
Today
Tokyo (TY) Operational
90 days ago
100.0 % uptime
Today
Hong Kong (HK) Operational
90 days ago
100.0 % uptime
Today
Sydney (SY) Operational
90 days ago
100.0 % uptime
Today
Singapore (SG) Operational
90 days ago
100.0 % uptime
Today
Seoul (SL) Operational
90 days ago
100.0 % uptime
Today
Osaka (OS) Operational
90 days ago
100.0 % uptime
Today
Melbourne (ME) Operational
90 days ago
100.0 % uptime
Today
Mumbai (MB) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Site Infrastructure Maintenance - Toronto Oct 24, 2024 16:30-20:30 UTC
On Thursday, October 24th, 2024 between 12:30PM and 4:30PM EST (1630-2030 UTC), we will perform a scheduled maintenance on our site infrastructure in TR2. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, TR2 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Posted on Oct 21, 2024 - 21:00 UTC
Planned Network Maintenance - NY metro Oct 31, 2024 00:00-06:00 UTC
On Thursday, October 31st, 2024 between 00:00 and 06:00 UTC, we will perform a scheduled network maintenance. During this maintenance engineers will be migrating connections on core devices to new infrastructure in the New York metro. All routers in the scope of this maintenance are deployed in a redundant manner. Engineers will gracefully drain traffic from existing routers and return traffic while maintaining redundancy.

No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this maintenance: New York

Please reach out to support@equinixmetal.com with any questions.
Posted on Oct 14, 2024 - 18:47 UTC
Past Incidents
Oct 22, 2024

Unresolved incidents: SV Network Connectivity Issue, Equinix Metal API and Portal Impact: Request new interconnection error.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024
Site Infrastructure Maintenance - Hong Kong
Completed - The scheduled maintenance has been completed.
Oct 16, 23:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:00 UTC
Scheduled - On Wednesday, 16 October 2024 between 3:00PM and 7:00PM EDT (19:00-23:00 UTC), we will perform a scheduled maintenance on our site infrastructure in hk2. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, hk2 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Oct 12, 18:20 UTC
Shared Interconnection Maintenance - MD Metro
Completed - The scheduled maintenance has been completed.
Oct 16, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 20:00 UTC
Scheduled - On Wednesday, October 16th, 2024 between 20:00 and 23:00 UTC, Equinix Metal Shared Fabric interconnections will be impacted by a maintenance activity in the Fabric Network and/or its underlying providers.

Customers with redundant interconnections will see impact to secondary virtual circuits only. Redundant primary virtual circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their virtual circuits.

Metros in the scope of this maintenance: Madrid

Please reach out at support@equinixmetal.com with any questions.
Sep 27, 11:42 UTC
Planned Network Maintenance - AM Metro
Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 UTC
Verifying - Verification is currently underway for the maintenance items.
Oct 16, 05:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 01:00 UTC
Scheduled - On Wednesday, October 16th, 2024 between 01:00 and 06:00 UTC, we will perform a scheduled network maintenance.

Customers with servers configured with unbonded network modes may lose connectivity to some services for approximately 30 minutes as switches are upgraded. Customers with properly configured bonded modes should not lose connectivity but should see impact on individual bond member nics at separate times.

Metros in the scope of this maintenance: Amsterdam.

Please reach out at support@equinixmetal.com with any questions.
Sep 18, 06:49 UTC
Oct 15, 2024
Planned Network Maintenance - SG Metro
Completed - The scheduled maintenance has been completed.
Oct 15, 17:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 16:00 UTC
Scheduled - On Tuesday, October 15th, 2024 between 16:00 and 22:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure upgrades, and capacity enhancements.

As part of this maintenance, our engineers will be inserting new switches into the current topology to facilitate future expansion. While this maintenance is being carried out, customers using ECMP or anycast configurations may experience changes in traffic patterns. We recommend verifying that your traffic is functioning as expected once the maintenance is completed.

No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this maintenance: Singapore

Please reach out at support@equinixmetal.com with any questions
Sep 24, 20:25 UTC
Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Planned Network Maintenance - NY metro
Completed - The scheduled maintenance has been completed.
Oct 10, 10:02 UTC
Update - We are extending this maintenance an additional one (1) hour
Oct 10, 08:52 UTC
Update - We are extending this maintenance an additional three (3) hours.
Oct 10, 05:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:00 UTC
Scheduled - On Thursday, October 10th, 2024 between 00:00 and 06:00 UTC, we will perform a scheduled network maintenance. During this maintenance engineers will be installing new infrastructure containing larger capacity into the New York core network. All routers in the scope of this maintenance are deployed in a redundant manner. Engineers will gracefully drain traffic from existing routers and return traffic while maintaining redundancy.

As part of this maintenance, our engineers will be inserting new switches into the current topology to facilitate future expansion. While this maintenance is being carried out, customers using ECMP or anycast configurations may experience changes in traffic patterns. We recommend verifying that your traffic is functioning as expected once the maintenance is completed.

No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this maintenance: New York

Please reach out to support@equinixmetal.com with any questions.
Sep 24, 20:20 UTC
Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

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