Service Under Maintenance

About This Site

Welcome to Equinix Metal's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Equinix Metal API Operational
90 days ago
99.95 % uptime
Today
Equinix Metal Portal Operational
90 days ago
99.93 % uptime
Today
Device Provisioning Operational
90 days ago
99.92 % uptime
Today
Equinix Metal Network Operational
Equinix Metal Website ? Operational
Provisioning Status -Americas Operational
90 days ago
99.99 % uptime
Today
New York (NY) Operational
90 days ago
99.99 % uptime
Today
Washington DC (DC) Operational
90 days ago
99.98 % uptime
Today
Silicon Valley (SV) Operational
90 days ago
99.97 % uptime
Today
Dallas (DA) Operational
90 days ago
99.99 % uptime
Today
Toronto (TR) Operational
90 days ago
100.0 % uptime
Today
Chicago (CH) Operational
90 days ago
100.0 % uptime
Today
Los Angeles (LA) Operational
90 days ago
100.0 % uptime
Today
Kansas City (KC) Operational
90 days ago
100.0 % uptime
Today
Houston (HO) Operational
90 days ago
100.0 % uptime
Today
Pittsburgh (PI) Operational
90 days ago
100.0 % uptime
Today
Atlanta (AT) Operational
90 days ago
100.0 % uptime
Today
Phoenix (PX) Operational
90 days ago
100.0 % uptime
Today
Seattle (SE) Operational
90 days ago
100.0 % uptime
Today
Detroit (DT) Operational
90 days ago
100.0 % uptime
Today
Provisioning Status - EMEA Operational
90 days ago
99.99 % uptime
Today
Amsterdam (AM) Operational
90 days ago
100.0 % uptime
Today
Frankfurt (FR) Operational
90 days ago
99.99 % uptime
Today
London (LD) Operational
90 days ago
100.0 % uptime
Today
Paris (PA) Operational
90 days ago
99.99 % uptime
Today
Madrid (MD) Operational
90 days ago
100.0 % uptime
Today
Provisioning Status - Asia-Pacific Under Maintenance
90 days ago
99.99 % uptime
Today
Tokyo (TY) Under Maintenance
90 days ago
99.99 % uptime
Today
Hong Kong (HK) Operational
90 days ago
100.0 % uptime
Today
Sydney (SY) Operational
90 days ago
100.0 % uptime
Today
Singapore (SG) Operational
90 days ago
100.0 % uptime
Today
Seoul (SL) Operational
90 days ago
100.0 % uptime
Today
Miscellaneous Services Operational
Block Storage - Dallas (DFW2) Operational
Block Storage - New York (EWR1) Operational
Block Storage - San Jose (SJC1) Operational
Block Storage - Tokyo (NRT1) Operational
Block Storage - Amsterdam (AMS1) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 28, 2021

No incidents reported today.

Jul 27, 2021
Resolved - We have resolved an issue affecting one of our Top of Rack (ToR) switches at our Frankfurt Facility, which impacted network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Jul 27, 12:37 UTC
Jul 26, 2021
Resolved - This incident has been resolved.
Jul 26, 23:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 26, 22:54 UTC
Identified - We had identified an issue that is affecting device provisioning in multiple locations globally. Provisioning may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Jul 26, 22:13 UTC
Jul 25, 2021
Completed - The scheduled maintenance has been completed.
Jul 25, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 12:07 UTC
Scheduled - Status Page:

On Sunday, July 25th, 2021 between 08:00 and 12:00 EDT (1200 - 1600 UTC), we will perform our monthly scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades and capacity enhancements. No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in scope of this Monthly Maintenance: Dallas Texas, Ashburn Virginia, Hong Kong, Santa Clara California, and Sydney Australia

Please reach out at support@equinixmetal.com with any questions.
Jul 15, 20:46 UTC
Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021
Resolved - This incident has been resolved.
Jul 22, 17:32 UTC
Identified - The issue has been identified as an edge DNS issue related to one of our CDN providers, and can be tracked here: https://edgedns.status.akamai.com/
Jul 22, 16:21 UTC
Investigating - There are intermittent issues with the console.equinix.com site we are actively investigating
Jul 22, 16:16 UTC
Resolved - This incident has been resolved.
Jul 22, 01:24 UTC
Update - We have applied a fix and are monitoring the issue.
Jul 21, 23:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 21, 22:03 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 21, 21:27 UTC
Investigating - We are currently investigating an issue that is affecting device provisioning in multiple locations globally. Provisioning may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Jul 21, 21:19 UTC
Jul 21, 2021
Completed - The scheduled maintenance has been completed.
Jul 21, 10:00 UTC
Verifying - Verification is currently underway for the maintenance items.
Jul 21, 09:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 08:01 UTC
Scheduled - On Wednesday, July 21st, 2021, between 01:00 and 03:00 AM PDT (0800 - 1000 UTC), we will perform an urgent maintenance on a core router in the Silicon Valley Metro.

During the maintenance, Equinix Metal engineers will divert traffic from a core routing device so diagnostics can be performed to clear a fault condition. Network traffic will be restored following the diagnostics. Due to the nature of the work being performed, you may experience brief packet loss and/or added latency while traffic is diverted on the related routers.

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.
Jul 19, 21:32 UTC
Jul 20, 2021

No incidents reported.

Jul 19, 2021
Completed - The scheduled maintenance has been completed.
Jul 19, 05:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 04:06 UTC
Scheduled - On Monday, July 19, 2021 from 12:05 AM to 08:05 AM EST (0405 - 1205 UTC), we will implement a non-disruptive power circuit maintenance for several racks in our EWR1 facility.

During the maintenance, engineers will cut secondary connections over to new circuits which extend to a redundant power supply in the Data Center. This process has been designed as non-disruptive; however engineers will be on-site to ensure any unexpected impact is resolved as quickly as possible.

If you have infrastructure that is in the scope of this upgrade, a direct notification via email will be sent to the maintenance email address listed within your Equinix Metal organization. Please reach out to our support team at support@equinixmetal.com if you have any questions or concerns.
Jun 23, 15:53 UTC
Jul 18, 2021

No incidents reported.

Jul 17, 2021
Resolved - This incident has been resolved.
Jul 17, 12:22 UTC
Update - We are continuing to monitor for any further issues.
Jul 17, 11:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 11:44 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 10:52 UTC
Investigating - We had identified a power interruption incident currently affecting a portion of our racks in DC13 facility. Our engineers are investigating the cause of this incident in this facility.
Jul 17, 10:27 UTC
Jul 16, 2021
Resolved - Unfortunately, this switch is lost permanently and all nodes in the attached t1.small chassis have lost network access indefinitely.

Please reach out to support@equinixmetal.com if you need help transferring a reservation, or migrating to new hardware.
Jul 16, 17:48 UTC
Investigating - One of our blade switches serving several a subset of t1.small.x86 servers in EWR1 has gone down.

Since the chassis served by this blade switch was already slated for decommissioning due to the primary switch in the redundant pair being irrecoverably broken, all instances in this chassis are currently offline.

We are investigating the cause of this disruption.
Jul 16, 16:21 UTC
Jul 15, 2021
Completed - The scheduled maintenance has been completed.
Jul 15, 21:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 17:00 UTC
Scheduled - On Thursday July 15, 2021 between 11:00 and 17:00 EST (1500-2100 UTC), we will perform a scheduled maintenance on our site infrastructure in NRT1. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, NRT1 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Jun 29, 15:52 UTC
Jul 14, 2021
Resolved - This incident has been resolved.
Jul 14, 00:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 13, 23:36 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 13, 23:10 UTC
Investigating - We had identified a power interruption incident currently affecting a portion of our racks in FR2 facility. Our engineers are investigating the cause of this incident in this facility.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Jul 13, 23:04 UTC