Investigating - We are currently investigating customer impact in the DC metro for load balancers.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

Feb 27, 2024 - 23:21 UTC

About This Site

Welcome to Equinix Metal's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Equinix Metal API Operational
90 days ago
99.99 % uptime
Today
Equinix Metal Portal Operational
90 days ago
99.99 % uptime
Today
Equinix Metal Website ? Operational
Device Provisioning Operational
Equinix Metal Network Degraded Performance
Americas Operational
90 days ago
100.0 % uptime
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New York (NY) Operational
90 days ago
100.0 % uptime
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Washington DC (DC) Operational
90 days ago
100.0 % uptime
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Silicon Valley (SV) Operational
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100.0 % uptime
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Dallas (DA) Operational
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Toronto (TR) Operational
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100.0 % uptime
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Chicago (CH) Operational
90 days ago
100.0 % uptime
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Los Angeles (LA) Operational
90 days ago
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Kansas City (KC) Operational
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Houston (HO) Operational
90 days ago
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Pittsburgh (PI) Operational
90 days ago
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Atlanta (AT) Operational
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100.0 % uptime
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Phoenix (PX) Operational
90 days ago
100.0 % uptime
Today
Seattle (SE) Operational
90 days ago
100.0 % uptime
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Detroit (DT) Operational
90 days ago
100.0 % uptime
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Sao Paulo (SP) Operational
90 days ago
100.0 % uptime
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Montreal (MT) Operational
90 days ago
100.0 % uptime
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Miami (MI) Operational
90 days ago
100.0 % uptime
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Mexico City (MX) Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
100.0 % uptime
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Amsterdam (AM) Operational
90 days ago
100.0 % uptime
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Frankfurt (FR) Operational
90 days ago
100.0 % uptime
Today
London (LD) Operational
90 days ago
100.0 % uptime
Today
Paris (PA) Operational
90 days ago
100.0 % uptime
Today
Madrid (MD) Operational
90 days ago
100.0 % uptime
Today
Helsinki (HE) Operational
90 days ago
100.0 % uptime
Today
Stockholm (SK) Operational
90 days ago
100.0 % uptime
Today
Manchester (MA) Operational
90 days ago
100.0 % uptime
Today
Asia-Pacific Operational
90 days ago
100.0 % uptime
Today
Tokyo (TY) Operational
90 days ago
100.0 % uptime
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Hong Kong (HK) Operational
90 days ago
100.0 % uptime
Today
Sydney (SY) Operational
90 days ago
100.0 % uptime
Today
Singapore (SG) Operational
90 days ago
100.0 % uptime
Today
Seoul (SL) Operational
90 days ago
100.0 % uptime
Today
Osaka (OS) Operational
90 days ago
100.0 % uptime
Today
Melbourne (ME) Operational
90 days ago
100.0 % uptime
Today
Mumbai (MB) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Network Maintenance - TR Metro Mar 5, 2024 08:00-12:00 UTC
On Tuesday, March 5th, 2024 between 08:00 and 12:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.

Customers with redundant shared fabric connections will experience an impact on secondary virtual circuits for approximately 30 minutes as devices are upgraded. Redundant primary virtual circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their virtual circuits.

Metros in the scope of this maintenance: Toronto.

Please reach out at support@equinixmetal.com with any questions.

Posted on Feb 19, 2024 - 17:24 UTC
On Wednesday, March 6th, 2024 between 08:00 and 14:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.

Customers with redundant shared fabric connections will experience an impact on primary virtual circuits for approximately 30 minutes as devices are upgraded. Redundant secondary virtual circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their virtual circuits.

Metros in the scope of this maintenance: Toronto and Dallas.

Please reach out at support@equinixmetal.com with any questions.

Posted on Feb 20, 2024 - 16:43 UTC
On Wednesday, March 6th, 2024 between 9:30AM and 12:00PM EST (14:30-17:00 UTC), we will perform a scheduled maintenance on our site infrastructure in ch3, dc10, and sv15. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, ch3, dc10, and sv15 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

Posted on Feb 26, 2024 - 18:22 UTC
On Thursday, March 7th, 2024 between 08:00 and 12:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.

Customers with redundant shared fabric connections will experience an impact on secondary virtual circuits for approximately 30 minutes as devices are upgraded. Redundant primary virtual circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their virtual circuits.

Metros in the scope of this maintenance: Dallas.

Please reach out at support@equinixmetal.com with any questions.

Posted on Feb 20, 2024 - 16:50 UTC
Planned Network Maintenance - TY metro Mar 12, 2024 15:00-21:00 UTC
On Tuesday, March 12th, 2024 between 15:00 and 21:00 UTC, we will perform a scheduled network maintenance. During this maintenance engineers will be migrating core routing to a new infrastructure containing larger capacity. All routers in the scope of this maintenance are deployed in a redundant manner. Engineers will gracefully drain traffic from existing routers and return traffic while maintaining redundancy.

No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this maintenance: Tokyo

Please reach out to support@equinixmetal.com with any questions.

Posted on Feb 27, 2024 - 17:54 UTC
Past Incidents
Feb 28, 2024

No incidents reported today.

Feb 27, 2024

Unresolved incident: Load Balancer Connectivity Issue in DC Metro.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 00:00 UTC
Scheduled - On Thursday, February 22nd, 2024 from 00:00 to 02:00 UTC, we will perform an urgent network maintenance on a core router in the Mumbai Metro.

During the maintenance, Equinix Metal engineers will divert traffic from the core router to perform diagnostics and resolve the fault condition. Once the diagnostics are completed, traffic will be restored. Please note that due to the nature of the work, there may be brief packet loss and/or increased latency while traffic is redirected to alternate paths. We do not anticipate any other impact on our customers.

Metros in the scope of this maintenance: Mumbai.

Please reach out at support@equinixmetal.com with any questions.

Feb 19, 12:08 UTC
Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 20:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 18:00 UTC
Scheduled - On Wednesday, February 21st, 2024 between 11:00AM and 1:00PM MST (18:00-21:00 UTC), we will perform a scheduled maintenance on our site infrastructure in dc10. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, dc10 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

Feb 15, 17:22 UTC
Completed - The scheduled maintenance has been completed.
Feb 21, 16:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 15:00 UTC
Scheduled - On Wednesday, February 21st, 2024 between 8:00AM and 11:00AM MST (15:00-18:00 UTC), we will perform a scheduled maintenance on our site infrastructure in ny5. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, ny5 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

Feb 15, 17:19 UTC
Feb 20, 2024
Completed - The scheduled maintenance has been completed.
Feb 20, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 15:00 UTC
Scheduled - On Tuesday, February 20th, 2024 between 8:00AM and 10:00AM MST (15:00-17:00 UTC), we will perform a scheduled maintenance on our site infrastructure in sv16. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, sv16 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

Feb 15, 17:16 UTC
Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024
Completed - The scheduled maintenance has been completed.
Feb 14, 15:31 UTC
Verifying - Verification is currently underway for the maintenance items.
Feb 14, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 15:00 UTC
Scheduled - On Wednesday, February 14th, 2024 from 15:00 - 17:00 UTC, we will perform an emergency network maintenance on a core router in the Mumbai Metro.

During the maintenance, Equinix Metal engineers will divert traffic from the core router so diagnostics can be performed to clear the fault condition. Traffic will be restored following the diagnostics. Due to the nature of the work being performed, you may experience brief packet loss and/or added latency while traffic is diverted to alternate paths. No other customer impact is expected.

Metros in the scope of this maintenance: Mumbai

Feb 14, 14:45 UTC