Connectivity Issues in Tokyo Metro
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 14:33 UTC
Identified - We have issue with router in Tokyo metro that is causing some connectivity problems. Engineers are working on stabilizing the device and connectivity.
Jun 16, 14:14 UTC

About This Site

Welcome to Equinix Metal's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Uptime over the past 90 days. View historical uptime.
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99.99 % uptime
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99.99 % uptime
Today
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99.97 % uptime
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Provisioning Status -Americas Operational
90 days ago
99.99 % uptime
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New York (NY) Operational
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99.99 % uptime
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Washington DC (DC) Operational
90 days ago
99.98 % uptime
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Silicon Valley (SV) Operational
90 days ago
100.0 % uptime
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Dallas (DA) Operational
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Toronto (TR) Operational
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Chicago (CH) Operational
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Los Angeles (LA) Operational
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Kansas City (KC) Operational
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Houston (HO) Operational
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Pittsburgh (PI) Operational
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100.0 % uptime
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Atlanta (AT) Operational
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Phoenix (PX) Operational
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100.0 % uptime
Today
Seattle (SE) Operational
90 days ago
100.0 % uptime
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Detroit (DT) Operational
90 days ago
100.0 % uptime
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Provisioning Status - EMEA Operational
90 days ago
100.0 % uptime
Today
Amsterdam (AM) Operational
90 days ago
100.0 % uptime
Today
Frankfurt (FR) Operational
90 days ago
100.0 % uptime
Today
London (LD) Operational
90 days ago
100.0 % uptime
Today
Paris (PA) Operational
90 days ago
100.0 % uptime
Today
Provisioning Status - Asia-Pacific Operational
90 days ago
99.99 % uptime
Today
Tokyo (TY) Operational
90 days ago
99.96 % uptime
Today
Hong Kong (HK) Operational
90 days ago
100.0 % uptime
Today
Sydney (SY) Operational
90 days ago
100.0 % uptime
Today
Singapore (SG) Operational
90 days ago
100.0 % uptime
Today
Seoul (SL) Operational
90 days ago
100.0 % uptime
Today
Miscellaneous Services Operational
Block Storage - Dallas (DFW2) Operational
Block Storage - New York (EWR1) Operational
Block Storage - San Jose (SJC1) Operational
Block Storage - Tokyo (NRT1) Operational
Block Storage - Amsterdam (AMS1) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Non-Service Impacting Router Maintenance - Hong Kong Jun 16, 17:30-21:30 UTC
On Thursday, June 17th, 2021 between 01:30 and 05:30 HKT (1730 - 2130 UTC on June 16th, 2021), we will migrate circuits from our legacy routing platform to our new backbone routers in our Hong Kong metro.

During this maintenance, we do not expect customers to experience any loss of connectivity; however, customers may see brief moments of loss or latency as traffic is routed over redundant alternate paths.

Please reach out to us via support@equinixmetal.com with any questions.
Posted on Jun 10, 12:23 UTC
Monthly Network Maintenance - June 2021 Jun 20, 12:00-18:00 UTC
On Sunday, June 20th, 2021 between 08:00 and 14:00 EDT (1200 - 1800 UTC), we will perform our monthly scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades and capacity enhancements. No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in scope of this Monthly Maintenance: Atlanta

Please reach out at support@equinixmetal.com with any questions.
Posted on Jun 9, 12:18 UTC
Upgrade Single Rack Switch Pair - Dallas Jun 27, 06:00-07:00 UTC
On Sunday June 27th, 2021 between 01:00 - 02:00 CDT (0600 - 0700 UTC), we will upgrade a rack switch cluster in our DFW2 facility to alleviate a fault condition.

Customers in the impacted rack will experience approximately 15 minutes of downtime during the reboot process.

Please reach out via support@equinixmetal.com with any questions.
Posted on Jun 10, 13:53 UTC
Past Incidents
Jun 16, 2021

Unresolved incident: Connectivity Issues in Tokyo Metro.

Jun 15, 2021
Non-Service Impacting Router Maintenance - Tokyo
Completed - The scheduled maintenance has been completed.
Jun 15, 19:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 18:00 UTC
Scheduled - Wednesday, June 16th, 2021 between 03:00 and 07:00 JST (1800 - 2200 UTC on June 15th, 2021), we will migrate circuits from our legacy routing platform to our new backbone routers in our Tokyo metro.

During this maintenance, we do not expect customers to experience any loss of connectivity; however, customers may see brief moments of loss or latency as traffic is routed over redundant alternate paths.

Please reach out to us via support@equinixmetal.com with any questions.
Jun 10, 12:54 UTC
DC Network Connectivity Issue
Resolved - This incident has been resolved.
Jun 15, 17:05 UTC
Update - We are continuing to monitor for any further issues.
Jun 15, 16:03 UTC
Monitoring - We are currently investigating a network issue at our DC13 Facility, which is impacting network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Jun 15, 16:02 UTC
Jun 14, 2021
Silicon Valley (SV) Network Connectivity Issue
Resolved - We had identified and resolved an issue affecting one of our Top of Rack (ToR) switches at our SJC1 Facility, which impacted network stability in a limited number of hosts.

Reach out to support@equinixmetal.com for further assistance.
Jun 14, 22:51 UTC
Jun 13, 2021

No incidents reported.

Jun 12, 2021
Elevated API error rates
Resolved - This incident has been resolved.
Jun 12, 15:48 UTC
Monitoring - Increased error rates has been identified as being related to db transaction locking which are now no longer occurring, and we are monitoring for any abnormalities in our services.
Jun 12, 15:40 UTC
Investigating - We have received an increased number of reported errors indicating degraded health of our API and associated provisioning systems, and are investigating impact
Jun 12, 15:26 UTC
Jun 11, 2021
Reports of Impact to DNS Resolution
Resolved - This incident has been resolved.
Jun 11, 20:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 20:32 UTC
Identified - We have identified and issue with a problematic name server and are implementing a fix.
Jun 11, 20:20 UTC
Investigating - We have received an elevated level of reports which indicate a possible issue with DNS Resolution. We have opened an incident, are investigating further, and will update with additional findings.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Jun 11, 20:03 UTC
Jun 10, 2021
Site Infrastructure Maintenance - Amsterdam
Completed - The scheduled maintenance has been completed.
Jun 10, 16:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 15:00 UTC
Scheduled - On Thursday June 10, 2021 between 11:00 and 17:00 EST (1500-2100 UTC), we will perform a scheduled maintenance on our site infrastructure in AMS1. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, AMS1 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
May 26, 20:41 UTC
Jun 9, 2021
Device Provisioning and Deprovisioning Issue in NRT1 and AMS1
Resolved - This incident has been resolved.
Jun 9, 12:44 UTC
Update - A fix has been implemented and we are monitoring the results.
Jun 9, 11:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 11:18 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 9, 10:42 UTC
Investigating - We are currently investigating an issue affecting provisioning and deprovisioning in NRT1 and AMS1. Provisioning and deprovisioning in these facilities may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Jun 9, 10:08 UTC
Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021
DFW2 Switch Upgrade
Completed - The scheduled maintenance has been completed.
Jun 6, 14:24 UTC
Verifying - Verification is currently underway for the maintenance items.
Jun 6, 11:58 UTC
Update - Our scheduled maintenance is still ongoing, pending additional steps that needs to be applied by our NetOps Team. We are extending the window for at least 30 minutes.
Jun 6, 10:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 07:00 UTC
Scheduled - On Sunday, June 06, 2021, at 03:00 AM to 07:00 AM EST (0700 - 1100 UTC), we will conduct a network upgrade on several switch pairs in our DFW2 facility.

Pairs of switches will be upgraded together, causing interruption to network connectivity for some customers for approximately 15 minutes per switch pair.

There may be multiple occurrences of impact during the maintenance window as switch pairs will require multiple reloads within the window.

Customers with servers impacted by this maintenance will receive a notice by email indicating which of their servers will experience network interruptions.
May 21, 19:50 UTC
Jun 5, 2021
Mastership Change in single rack in DFW2
Resolved - This incident has been resolved.
Jun 5, 07:16 UTC
Monitoring - A mastership change occurred on a single rack in DFW2, and the BGP sessions were bounced. We are currently monitoring the affects of the change.

Please reach out to us via support@equinixmetal.com with any questions.
Jun 5, 05:14 UTC
Jun 4, 2021
Global Device Provisioning Issue
Resolved - This incident has been resolved.
Jun 4, 02:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 01:36 UTC
Investigating - We are currently investigating an issue that is affecting device provisioning in multiple locations globally. Provisioning may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Jun 4, 00:59 UTC
Jun 3, 2021
Site Infrastructure Maintenance - Chicago
Completed - The scheduled maintenance has been completed.
Jun 3, 20:02 UTC
Update - This maintenance has been extended by 1 hour. The maintenance will now be completed at 16:00 EST (2000 UTC).
Jun 3, 18:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 15:00 UTC
Scheduled - On Thursday June 3, 2021 between 11:00 and 15:00 EST (1500-1900 UTC), we will perform a scheduled maintenance on our site infrastructure in ORD4. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, ORD4 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
May 26, 20:40 UTC
Jun 2, 2021

No incidents reported.

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