All Systems Operational

About This Site

Welcome to Equinix Metal's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Uptime over the past 90 days. View historical uptime.
Equinix Metal API Operational
90 days ago
99.99 % uptime
Today
Equinix Metal Portal Operational
90 days ago
100.0 % uptime
Today
Equinix Metal Website ? Operational
Device Provisioning Operational
Equinix Metal Network Operational
Americas Operational
90 days ago
99.99 % uptime
Today
New York (NY) Operational
90 days ago
100.0 % uptime
Today
Washington DC (DC) Operational
90 days ago
100.0 % uptime
Today
Silicon Valley (SV) Operational
90 days ago
99.98 % uptime
Today
Dallas (DA) Operational
90 days ago
100.0 % uptime
Today
Toronto (TR) Operational
90 days ago
99.95 % uptime
Today
Chicago (CH) Operational
90 days ago
100.0 % uptime
Today
Los Angeles (LA) Operational
90 days ago
100.0 % uptime
Today
Kansas City (KC) Operational
90 days ago
100.0 % uptime
Today
Houston (HO) Operational
90 days ago
100.0 % uptime
Today
Pittsburgh (PI) Operational
90 days ago
100.0 % uptime
Today
Atlanta (AT) Operational
90 days ago
100.0 % uptime
Today
Phoenix (PX) Operational
90 days ago
100.0 % uptime
Today
Seattle (SE) Operational
90 days ago
100.0 % uptime
Today
Detroit (DT) Operational
90 days ago
100.0 % uptime
Today
Sao Paulo (SP) Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
100.0 % uptime
Today
Amsterdam (AM) Operational
90 days ago
100.0 % uptime
Today
Frankfurt (FR) Operational
90 days ago
100.0 % uptime
Today
London (LD) Operational
90 days ago
100.0 % uptime
Today
Paris (PA) Operational
90 days ago
100.0 % uptime
Today
Madrid (MD) Operational
90 days ago
100.0 % uptime
Today
Asia-Pacific Operational
90 days ago
99.99 % uptime
Today
Tokyo (TY) Operational
90 days ago
100.0 % uptime
Today
Hong Kong (HK) Operational
90 days ago
100.0 % uptime
Today
Sydney (SY) Operational
90 days ago
100.0 % uptime
Today
Singapore (SG) Operational
90 days ago
100.0 % uptime
Today
Seoul (SL) Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Urgent Backbone Maintenance - LA Metro May 25, 08:00-11:00 UTC
On Wednesday, May 25th, 2022 between 01:00 and 04:00 PDT (08:00 - 11:00 UTC), we will perform a scheduled network maintenance on the backbone routers in the LA Metro to alleviate a fault condition.

During the maintenance, Equinix Metal engineers will divert traffic from a core routing device so diagnostics can be performed to clear a fault condition. Traffic will be restored following the diagnostics. Due to the nature of the work being performed, you may experience brief packet loss and/or added latency while traffic is diverted on the related routers.

Customers with non-redundant Fabric connections will lose connectivity for approximately 30 minutes as routers are rebooted. Customers with redundant Fabric connections may observe impact to one connection at a time only.

Please reach out at support@equinixmetal.com with any questions.
Posted on May 18, 15:55 UTC
Planned Network Maintenance (06/07/2022) Jun 7, 23:00 - Jun 8, 05:00 UTC
On Tuesday, June 7th, 2022 between 23:00 and 05:00 UTC (06/08/22), we will perform a scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades, and capacity enhancements.

Customers with servers configured with broken bonds will lose connectivity for approximately 30 minutes as switches are upgraded. Customers with standard bond configurations may observe impact to one bond member at a time only.

Customers with non-redundant dedicated interconnections will lose connectivity for approximately 30 minutes as devices are upgraded. Customers with redundant dedicated interconnections may observe impact to one connection at a time only. Shared interconnections are not in scope of the maintenance.

No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in scope of this Monthly Maintenance: Chicago, Paris, Sao Paulo

Please reach out at support@equinixmetal.com with any questions.
Posted on May 16, 16:41 UTC
Past Incidents
May 19, 2022
Singapore (SG) Metro Network Connectivity Issue
Resolved - This incident has been resolved.
May 19, 02:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 02:24 UTC
Identified - The issue has been identified and a fix is being implemented.
May 19, 01:56 UTC
Investigating - We are currently investigating a network issue at our SIN3 Facility, which is impacting network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 19, 01:55 UTC
May 18, 2022
Amsterdam (AM) Network Connectivity Issue
Resolved - This incident has been resolved.
May 18, 02:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 02:12 UTC
Identified - The issue has been identified and a fix is being implemented.
May 18, 02:01 UTC
Investigating - We have identified an issue affecting one of our Top of Rack (ToR) switches at our AMS1 Facility, which impacted network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 18, 02:01 UTC
May 17, 2022
Silicon Valley (SV) Metro Network Connectivity Issue
Resolved - This incident has been resolved.
May 17, 23:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 23:26 UTC
Identified - The issue has been identified and a fix is being implemented.
May 17, 23:13 UTC
Update - We are continuing to investigate this issue.
May 17, 22:31 UTC
Investigating - We are currently investigating a network issue at our SV15 Facility, which is impacting network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 17, 22:30 UTC
New York (NY) Metro Network Connectivity Issue
Resolved - This incident has been resolved.
May 17, 22:14 UTC
Identified - The issue has been identified and a fix is being implemented.
May 17, 20:45 UTC
Investigating - We are currently investigating a network issue at our EWR1 Facility, which is impacting network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 17, 20:35 UTC
Silicon Valley (SV) Network Connectivity Issue
Resolved - This incident has been resolved.
May 17, 20:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 19:28 UTC
Identified - The issue has been identified and a fix is being implemented.
May 17, 17:57 UTC
Investigating - We are currently investigating a network issue at our SV Facility, which is impacting network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 17, 17:02 UTC
Site Infrastructure Maintenance - Silicon Valley
Completed - The scheduled maintenance has been completed.
May 17, 19:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 15:00 UTC
Scheduled - On Tuesday, May 17th, 2022 between 11:00 and 21:00 EST (1500-0100 UTC), we will perform a scheduled maintenance on our site infrastructure in SJC1. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, SJC1 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
May 10, 13:32 UTC
AMS1 Network Connectivity Issue
Resolved - This incident has been resolved.
May 17, 15:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 14:40 UTC
Identified - The issue has been identified and a fix is being implemented.
May 17, 13:23 UTC
Investigating - We have identified an issue affecting one of our Top of Rack (ToR) switches at ourAMS1 Facility, which impacted network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 17, 13:18 UTC
May 16, 2022
Site Infrastructure Maintenance - New York
Completed - The scheduled maintenance has been completed.
May 16, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 15:00 UTC
Scheduled - On Monday, May 16th, 2022 between 11:00 and 19:00 EST (1500-2300 UTC), we will perform a scheduled maintenance on our site infrastructure in NY7. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, NY7 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
May 12, 16:18 UTC
Seoul (SL) Network Connectivity Issue
Resolved - This incident has been resolved.
May 16, 15:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 15:18 UTC
Investigating - We are currently investigating a network issue at our SL1 Facility, which is impacting network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 16, 14:40 UTC
May 15, 2022
Monthly Network Maintenance - May 2022
Completed - The scheduled Maintenance has been completed
May 15, 11:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 07:00 UTC
Scheduled - On Sunday, May 15th, 2022 between 07:00 - 13:00 UTC, we will perform our monthly scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades and capacity enhancements.

Customers with servers configured with broken bonds will lose connectivity for approximately 30 minutes as switches are upgraded. Customers with standard bond configurations may observe impact to bond members one at a time.

Customers with non-redundant dedicated connections will lose connectivity for approximately 30 minutes as related devices are upgraded. Customers with redundant dedicated connections will observe impact to primary and secondary connections separately.

No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in scope of this Monthly Maintenance: Ashburn (DC10), New York (NY7), Toronto (TR2)

Please reach out at support@equinixmetal.com with any questions.
May 2, 16:33 UTC
May 14, 2022

No incidents reported.

May 13, 2022
Site Infrastructure Maintenance - New York
Completed - The scheduled maintenance has been completed.
May 13, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 14:01 UTC
Scheduled - On Friday, May 13th, 2022 between 10:00 and 18:00 EST (1400-2200 UTC), we will perform a scheduled maintenance on our site infrastructure in EWR1. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, EWR1 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
May 6, 16:03 UTC
May 12, 2022
Site Infrastructure Maintenance - Sydney
Completed - The scheduled maintenance has been completed.
May 12, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 15:00 UTC
Scheduled - On Thursday, May 12th, 2022 between 11:00 and 19:00 EST (1500-2300 UTC), we will perform a scheduled maintenance on our site infrastructure in SY4. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, SY4 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
May 6, 16:02 UTC
SJC1 Network Connectivity Issue
Resolved - This incident has been resolved.
May 12, 05:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 04:39 UTC
Identified - The issue has been identified and a fix is being implemented.
May 12, 04:30 UTC
Investigating - We have identified an issue affecting one of our Top of Rack (ToR) switches at our SJC1 Facility, which impacted network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 12, 04:27 UTC
May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022
Silicon Valley (SV) Network Connectivity Issue
Resolved - This incident has been resolved.
May 7, 09:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 09:25 UTC
Identified - Our NetOps Team identified the issue to a single rack in the SJC1 facility. A full reboot of the switch will be performed.
May 7, 09:08 UTC
Investigating - We have identified an issue affecting one of our Top of Rack (ToR) switches at our SJC1 Facility, which impacted network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 7, 09:04 UTC
May 6, 2022
Silicon Valley (SV) Network Connectivity Issue
Resolved - This incident has been resolved.
May 6, 04:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 03:42 UTC
Identified - The issue has been identified and a fix is being implemented.
May 6, 03:34 UTC
Investigating - We have identified an issue affecting one of our Top of Rack (ToR) switches at our SJC1 Facility, which impacted network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 6, 03:33 UTC
May 5, 2022

No incidents reported.

← Incident History Powered by Atlassian Statuspage