All Systems Operational

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Welcome to Equinix Metal's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Uptime over the past 90 days. View historical uptime.
Equinix Metal API Operational
90 days ago
99.94 % uptime
Today
Equinix Metal Portal Operational
90 days ago
99.98 % uptime
Today
Device Provisioning Operational
90 days ago
99.93 % uptime
Today
Equinix Metal Network Operational
Equinix Metal Website ? Operational
Equinix Metal Customer VPN ? Operational
North America Operational
90 days ago
99.99 % uptime
Today
DFW2 Provisioning Operational
90 days ago
100.0 % uptime
Today
EWR1 Provisioning Operational
90 days ago
99.98 % uptime
Today
SJC1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DFW2 Block Storage Operational
EWR1 Block Storage Operational
SJC1 Block Storage Operational
ATL1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ATL2 Provisioning Operational
90 days ago
99.97 % uptime
Today
DFW1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DTW1 Provisioning Operational
90 days ago
100.0 % uptime
Today
IAD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
IAD2 Provisioning Operational
90 days ago
100.0 % uptime
Today
IAH1 Provisioning Operational
90 days ago
100.0 % uptime
Today
LAX1 Provisioning Operational
90 days ago
100.0 % uptime
Today
LAX2 Provisioning Operational
90 days ago
99.97 % uptime
Today
MCI1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ORD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ORD4 Provisioning Operational
90 days ago
100.0 % uptime
Today
PHX1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SEA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SEA2 Provisioning Operational
90 days ago
100.0 % uptime
Today
PIT1 Provisioning Operational
90 days ago
100.0 % uptime
Today
YYZ1 Provisioning Operational
90 days ago
100.0 % uptime
Today
NY5 Provisioning Operational
90 days ago
100.0 % uptime
Today
SV15 Provisioning Operational
90 days ago
100.0 % uptime
Today
DC13 Provisioning Operational
90 days ago
99.98 % uptime
Today
DA11 Provisioning Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
AMS1 Provisioning Operational
90 days ago
100.0 % uptime
Today
AMS1 Block Storage Operational
FRA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
FRA2 Provisioning Operational
90 days ago
100.0 % uptime
Today
AM6 Provisioning Operational
90 days ago
100.0 % uptime
Today
FR2 Operational
90 days ago
100.0 % uptime
Today
Asia Operational
90 days ago
99.99 % uptime
Today
NRT1 Provisioning Operational
90 days ago
99.97 % uptime
Today
NRT1 Block Storage Operational
HKG1 Provisioning Operational
90 days ago
100.0 % uptime
Today
HKG2 Provisioning Operational
90 days ago
100.0 % uptime
Today
SIN3 Provisioning Operational
90 days ago
99.99 % uptime
Today
SYD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SYD2 Provisioning Operational
90 days ago
100.0 % uptime
Today
SG1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SL1 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Non-Disruptive Router Migration - SG3 Apr 14, 07:00-13:00 UTC
On Wednesday, April 14th, 2021 between 03:00 and 07:00 EST (0700 - 1300 UTC), we will conduct a non-disruptive hardware upgrade of our networking platform in the Singapore (SG3) data center to new, higher capacity hardware in support of continued growth in this region.

During the upgrade, Equinix Metal engineers will shift all traffic and network services to alternate, redundant paths before initiating the hardware upgrade. No customer impact is expected, although you may experience increased latency and moments of minimal packet loss during route changes or adjustments.

Please reach out to our support team at support@equinixmetal.com if you have any questions or concerns.
Posted on Apr 7, 16:31 UTC
Site Infrastructure Maintenance - DFW2 Apr 29, 15:00-21:00 UTC
On Thursday April 29, 2021 between 11:00 and 17:00 EST (1500-2100 UTC), we will perform a scheduled maintenance on our site infrastructure in DFW2. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, DFW2 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Posted on Apr 1, 20:55 UTC
Past Incidents
Apr 11, 2021
Non-Disruptive Router Migration - SV5
Completed - The scheduled maintenance has been completed.
Apr 11, 19:32 UTC
Update - We are continuing to verify the maintenance items.
Apr 11, 19:07 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 11, 19:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 16:00 UTC
Scheduled - On Sunday, April 11th, 2021 between 09:00 and 15:00 PDT (1600 - 2200 UTC), we will conduct a non-disruptive hardware upgrade of our networking platform in the San Jose, California (SV5) data center to new, higher capacity hardware in support of continued growth in this region.

During the upgrade, Equinix Metal engineers will shift all traffic and network services to alternate, redundant paths before initiating the hardware upgrade. No customer impact is expected, although you may experience increased latency and moments of minimal packet loss during route changes or adjustments.

Please reach out to our support team at support@equinixmetal.com if you have any questions or concerns.
Apr 5, 15:21 UTC
Emergency: SJC1 Reboot Single Rack Switch Pair
Resolved - This incident has been resolved.
Apr 11, 15:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 14:45 UTC
Update - We are continuing to investigate this issue.
Apr 11, 14:45 UTC
Investigating - We will be conducting an emergency reboot to a rack switch stack in SJC1 to alleviate a fault condition.

Customers in this rack will experience approximately 15 minutes of downtime during the reboot process.

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.
Apr 11, 14:23 UTC
Apr 10, 2021
Urgent: Upgrade Single Rack Switch Pair -SJC1
Completed - The scheduled maintenance has been completed.
Apr 10, 09:00 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 10, 08:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 08:00 UTC
Scheduled - On Saturday, April 10th, 2021 between 01:00 and 02:00 AM PDT (08:00 - 09:00 UTC), we will upgrade and reboot a rack switch stack in SJC1 to alleviate a fault condition.

Customers in this rack will experience approximately 15 minutes of downtime during the reboot process.

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.
Apr 9, 20:24 UTC
Emergency: AMS1 Reboot Single Rack Switch Pair
Resolved - This incident has been resolved.
Apr 10, 02:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 02:00 UTC
Identified - We will be conducting an emergency reboot to a rack switch stack in AMS1 to alleviate a fault condition.

Customers in this rack will experience approximately 15 minutes of downtime during the reboot process.

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.
Apr 10, 01:40 UTC
Apr 9, 2021
DFW2 Network Connectivity Issue
Resolved - This incident has been resolved.
Apr 9, 12:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 11:09 UTC
Investigating - We are currently investigating a network issue at our DFW2 Facility, which is impacting network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Apr 9, 11:00 UTC
Apr 8, 2021
Device Provisioning Issue in FRA2
Resolved - This incident has been resolved.
Apr 8, 22:50 UTC
Identified - We had identified an issue affecting provisioning in FRA2 and our engineers are working to fix the issue. Provisioning in this facility may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Apr 8, 22:10 UTC
Site Infrastructure Maintenance - SV15
Completed - The scheduled maintenance has been completed.
Apr 8, 18:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 15:00 UTC
Scheduled - On Thursday April 8, 2021 between 11:00 and 17:00 EST (1500-2100 UTC), we will perform a scheduled maintenance on our site infrastructure in SV15. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, SV15 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Mar 23, 19:33 UTC
Apr 7, 2021

No incidents reported.

Apr 6, 2021
Global Device Provisioning Issue
Resolved - This incident has been resolved.
Apr 6, 16:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 6, 16:05 UTC
Investigating - We are currently investigating an issue that is affecting device provisioning in multiple locations globally. Provisioning may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Apr 6, 16:03 UTC
Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021
Provisioning Services Unavailable in DC13
Resolved - The problem has been resolve and all services are fully operational again.
Apr 2, 19:03 UTC
Monitoring - The issue is resolved and provisioning services are restored. We are actively monitoring the issue to ensure final resolution.
Apr 2, 18:51 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 2, 18:25 UTC
Investigating - We are experience a problem in our DC13 facility that impacts provisioning services, including metadata and SOS. We are actively working to resolve this problem.

Please reach out to us via support@equinixmetal.com with any questions.
Apr 2, 18:18 UTC
Apr 1, 2021
Site Infrastructure Maintenance - DC13
Completed - The scheduled maintenance has been completed.
Apr 1, 17:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 15:00 UTC
Scheduled - On Thursday April 1, 2021 between 11:00 and 17:00 EST (1500-2100 UTC), we will perform a scheduled maintenance on our site infrastructure in DC13. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, DC13 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Mar 23, 14:39 UTC
Emergency: Reboot Single Rack Switch Pair SJC1
Completed - The scheduled maintenance has been completed.
Apr 1, 08:23 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 1, 08:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 08:00 UTC
Scheduled - On Thursday, April 1st, 2021 between 01:00 and 02:00 AM PDT (08:00 - 09:00 UTC), we will reboot a rack switch stack in SJC1 to alleviate a fault condition.

Customers in this rack will experience approximately 15 minutes of downtime during the reboot process.

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.
Mar 31, 21:10 UTC
Mar 31, 2021

No incidents reported.

Mar 30, 2021

No incidents reported.

Mar 29, 2021
Reduced network throughput between some facilities
Resolved - This incident has been resolved.
Mar 29, 14:13 UTC
Monitoring - Our NetOps team confirmed the network is back to normal and will monitor the status.
Mar 29, 10:33 UTC
Investigating - We're experiencing reduced network throughput between some facilities. Our networking team is investigating the issue. If this problem impacts your operations please reach out to support@equinixmetal.com.
Mar 29, 09:04 UTC
Device Provisioning Issues
Resolved - This incident has been resolved.
Mar 29, 08:58 UTC
Investigating - We are currently investigating an issue that is affecting device provisioning in multiple locations.
Provisioning may fail or time out while we work to isolate and resolve the issue.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Mar 29, 05:31 UTC
Non-Service Impacting Circuit Migration - Chicago Region
Completed - The scheduled maintenance has been completed.
Mar 29, 01:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 16:00 UTC
Scheduled - On Sunday, March 28th, 2021 between 11:00 and 17:00 CST (1600 - 2200 UTC), we will migrate circuits off of our legacy routing platform.

During this maintenance, Equinix Metal engineers will be onsite to ensure successful migration of these circuits. We do not expect customers to experience any loss of connectivity during this maintenance; however, customers may see brief moments of loss or latency as traffic is routed onto redundant alternate paths.

Please reach out to us via support@equinixmetal.com with any questions.
Mar 24, 20:00 UTC
Mar 28, 2021
Urgent: Single Switch upgrade SJC1
Resolved - This incident has been resolved.
Mar 28, 08:19 UTC
Monitoring - Maintenance has been completed, ports are up and we are monitoring the connection.
Mar 28, 07:46 UTC
Identified - During the maintenance, Equinix Metal engineers will be upgrading a TOR switch stack in our SJC1 facility. Due to the nature of the work being performed, If you have a server hosted in this rack you will experience moments of brief traffic loss, packet loss, and/or added latency while physical switches are being upgraded.

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.
Mar 28, 06:54 UTC
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