On Wednesday, August 17th, 2022 between 08:00 and 12:00 UTC, we will perform a scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades, and capacity enhancements.
Customers with servers configured with broken bonds will lose connectivity for approximately 30 minutes as switches are upgraded. Customers with standard bond configurations may observe impact to one bond member at a time only.
Customers with non-redundant dedicated interconnections will lose connectivity for approximately 30 minutes as devices are upgraded. Customers with redundant dedicated interconnections may observe impact to one connection at a time only. Shared interconnections are not in the scope of this maintenance.
No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.
Metros in the scope of this maintenance: New York (NY5)
On Sunday, August 21st, 2022 between 08:00 - 12:00 UTC, we will perform our monthly scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades, and capacity enhancements.
Customers with servers configured with broken bonds will lose connectivity for approximately 30 minutes as switches are upgraded. Customers with standard bond configurations may observe impact to bond members one at a time.
Customers with non-redundant dedicated connections will lose connectivity for approximately 30 minutes as related devices are upgraded. Customers with redundant dedicated connections will observe impact to primary and secondary connections separately.
No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.
Metros in the scope of this Monthly Maintenance: Silicon Valley (SV5, SV15, SV16)
On Wednesday, August 31st, 2022 between 08:00 and 12:00 UTC, we will perform a scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades, and capacity enhancements.
Customers with servers configured with broken bonds will lose connectivity for approximately 30 minutes as switches are upgraded. Customers with standard bond configurations may observe impact to one bond member at a time only.
Customers with non-redundant dedicated interconnections will lose connectivity for approximately 30 minutes as devices are upgraded. Customers with redundant dedicated interconnections may observe impact to one connection at a time only. Shared interconnections are not in the scope of this maintenance.
No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.
Metros in the scope of this maintenance: Washington DC (DC13 and DC1)
Completed -
The scheduled maintenance has been completed.
Aug 9, 18:13 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 14:30 UTC
Scheduled -
On Tuesday, August 9th, 2022 between 10:30 and 18:00 EST (1430-2200 UTC), we will perform a scheduled maintenance on our site infrastructure in SP4. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.
If provisioning becomes unavailable for brief periods, SP4 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.
Completed -
The scheduled maintenance has been completed.
Aug 8, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 14:01 UTC
Scheduled -
On Monday, August 8th, 2022 between 10:00 and 18:00 EST (1400-2200 UTC), we will perform a scheduled maintenance on our site infrastructure in SG4. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.
If provisioning becomes unavailable for brief periods, SG4 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.
Resolved -
This incident has been resolved.
Aug 7, 01:20 UTC
Update -
We are continuing to monitor for any further issues.
Aug 7, 01:13 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 7, 00:57 UTC
Investigating -
We have identified an issue affecting one of our ESR switches at our Frankfurt Facility, which impacted network stability in a limited number of hosts.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Aug 7, 00:44 UTC
Resolved -
This incident has been resolved.
Aug 4, 21:56 UTC
Monitoring -
We had identified a network issue at our IAD1 Facility, which is impacting network stability in a limited number of hosts. The issue has been mitigated and recovered, and we're now monitoring it.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Aug 4, 21:16 UTC
Resolved -
This incident has been resolved.
Aug 1, 16:26 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 1, 15:30 UTC
Identified -
The issue has been identified and a fix is being implemented.
Aug 1, 14:27 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 1, 14:20 UTC
Identified -
The issue has been identified and a fix is being implemented.
Aug 1, 13:55 UTC
Investigating -
We are currently investigating a network issue at our Silicon Valley Facility, which is impacting network stability in a limited number of hosts.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Aug 1, 13:50 UTC
Resolved -
This incident has been resolved.
Jul 31, 09:34 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 31, 09:13 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jul 31, 08:27 UTC
Investigating -
We have identified an issue affecting one of our Backbone Router at our EWR1 Facility, which impacted network stability in a limited number of hosts. We will be performing an emergency reload to address this issue.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Jul 31, 08:23 UTC
Completed -
The scheduled maintenance has been completed.
Jul 28, 09:30 UTC
Verifying -
Verification is currently underway for the maintenance items.
Jul 28, 09:04 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 08:00 UTC
Scheduled -
On Thursday, July 28th, 2022 between 08:00 and 09:30 UTC, we will perform a scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades, and capacity enhancements.
No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.