On Wednesday, October 4th, 2023 between 17:00 and 20:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.
No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.
Metros in the scope of this maintenance: Amsterdam
Please reach out at support@equinixmetal.com with any questions. Posted on
Sep 20, 2023 - 23:56 UTC
Resolved -
This incident has been resolved.
Sep 28, 05:43 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 28, 05:15 UTC
Update -
We are continuing to work on a fix for this issue and we have observed some customers that are impacted by this incident. Please standby for further updates.
Sep 28, 03:28 UTC
Identified -
The issue has been identified and a fix is being implemented.
Sep 28, 03:21 UTC
Investigating -
We are currently investigating a network issue at our AM6 Facility, which is impacting network stability in a limited number of hosts.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 28, 03:16 UTC
Resolved -
This incident has been resolved.
Sep 27, 19:49 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 27, 19:17 UTC
Identified -
We have a hardware issue with a core device in the New York Metro. Currently there is not any known customer facing impact, but we need to take emergency action to properly recover the device.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 27, 18:20 UTC
Resolved -
This incident has been resolved.
Sep 24, 14:24 UTC
Investigating -
We are currently investigating an issue affecting provisioning Windows OS in DC. Provisioning Windows OS in DC may fail or time out while we resolve the problem.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 23, 21:33 UTC
Resolved -
This incident has been resolved.
Sep 24, 11:06 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 24, 10:07 UTC
Identified -
We are currently investigating a network issue, Anycast prefixes are being dropped in our Metros, which is impacting network stability in a limited number of hosts.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 24, 09:39 UTC
Completed -
The scheduled maintenance has been completed.
Sep 24, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 04:00 UTC
Scheduled -
On Sunday, September 24th, 2023 between 04:00 and 07:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure upgrades, and capacity enhancements.
No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.
Completed -
The scheduled maintenance has been completed.
Sep 21, 01:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 00:30 UTC
Scheduled -
On Wednesday, September 20th, 2023 between 8:30PM and 11:30PM EST (Thursday, September 21st, 2023, 12:30AM-3:30AM UTC), we will perform a scheduled maintenance on our global API. The global API will be inaccessible during the maintenance window.
As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.
Resolved -
This incident has been resolved.
Sep 20, 01:07 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 19, 20:03 UTC
Investigating -
We are currently investigating an issue that is affecting device provisioning in multiple locations globally. Provisioning may fail or time out while we resolve the problem.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 19, 19:43 UTC
Completed -
The scheduled maintenance has been completed.
Sep 15, 04:14 UTC
Verifying -
Verification is currently underway for the maintenance items.
Sep 15, 03:33 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 02:00 UTC
Scheduled -
On Friday, September 15th, 2023 from 02:00 - 05:00 UTC, we will perform an emergency network maintenance on a core router in the London Metro.
During the maintenance, Equinix Metal engineers will divert traffic from the core router so diagnostics can be performed to clear the fault condition. Traffic will be restored following the diagnostics. Due to the nature of the work being performed, you may experience brief packet loss and/or added latency while traffic is diverted to alternate paths. No other customer impact is expected.