All Systems Operational

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Welcome to Equinix Metal's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Uptime over the past 90 days. View historical uptime.
Equinix Metal API Operational
90 days ago
99.95 % uptime
Today
Equinix Metal Portal Operational
90 days ago
99.94 % uptime
Today
Device Provisioning Operational
90 days ago
99.7 % uptime
Today
Equinix Metal Network Operational
Equinix Metal Website ? Operational
Provisioning Status -Americas Operational
90 days ago
99.99 % uptime
Today
New York (NY) Operational
90 days ago
100.0 % uptime
Today
Washington DC (DC) Operational
90 days ago
99.98 % uptime
Today
Silicon Valley (SV) Operational
90 days ago
100.0 % uptime
Today
Dallas (DA) Operational
90 days ago
99.98 % uptime
Today
Toronto (TR) Operational
90 days ago
100.0 % uptime
Today
Chicago (CH) Operational
90 days ago
100.0 % uptime
Today
Los Angeles (LA) Operational
90 days ago
100.0 % uptime
Today
Kansas City (KC) Operational
90 days ago
100.0 % uptime
Today
Houston (HO) Operational
90 days ago
100.0 % uptime
Today
Pittsburgh (PI) Operational
90 days ago
100.0 % uptime
Today
Atlanta (AT) Operational
90 days ago
100.0 % uptime
Today
Phoenix (PX) Operational
90 days ago
100.0 % uptime
Today
Seattle (SE) Operational
90 days ago
100.0 % uptime
Today
Detroit (DT) Operational
90 days ago
100.0 % uptime
Today
Sao Paulo (SP) Operational
90 days ago
100.0 % uptime
Today
Provisioning Status - EMEA Operational
90 days ago
99.99 % uptime
Today
Amsterdam (AM) Operational
90 days ago
99.99 % uptime
Today
Frankfurt (FR) Operational
90 days ago
99.99 % uptime
Today
London (LD) Operational
90 days ago
100.0 % uptime
Today
Paris (PA) Operational
90 days ago
100.0 % uptime
Today
Madrid (MD) Operational
90 days ago
100.0 % uptime
Today
Provisioning Status - Asia-Pacific Operational
90 days ago
99.99 % uptime
Today
Tokyo (TY) Operational
90 days ago
99.99 % uptime
Today
Hong Kong (HK) Operational
90 days ago
100.0 % uptime
Today
Sydney (SY) Operational
90 days ago
100.0 % uptime
Today
Singapore (SG) Operational
90 days ago
99.99 % uptime
Today
Seoul (SL) Operational
90 days ago
100.0 % uptime
Today
Miscellaneous Services Operational
Block Storage - Dallas (DFW2) Operational
Block Storage - New York (EWR1) Operational
Block Storage - San Jose (SJC1) Operational
Block Storage - Tokyo (NRT1) Operational
Block Storage - Amsterdam (AMS1) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Urgent EWR1 Switch Upgrade Sep 29, 08:00-09:00 UTC
On Wednesday, September 29th, 2021, at 04:00 - 05:00 EDT (08:00 - 09:00 UTC), we will perform a scheduled maintenance on a single rack switch cluster in our EWR1 facility to apply an update to correct a potential fault in the switch running firmware.

Customers in this rack will experience approximately 15 minutes of downtime during the reboot process.

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.
Posted on Sep 27, 16:00 UTC
Past Incidents
Sep 28, 2021

No incidents reported today.

Sep 27, 2021
EWR1 Network Connectivity Issue
Resolved - This incident has been resolved.
Sep 27, 09:06 UTC
Update - We are continuing to monitor for any further issues.
Sep 27, 08:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 08:14 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 27, 08:01 UTC
Investigating - We are currently investigating a network issue at our EWR1 Facility, which is impacting network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 27, 07:53 UTC
SJC1 Network Connectivity Issue
Resolved - This incident has been resolved.
Sep 27, 08:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 27, 07:09 UTC
Identified - We are currently investigating a network issue at our SJC1 Facility, which is impacting network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 27, 06:46 UTC
Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021
Device Provisioning Issue in <Metro>
Resolved - This incident has been resolved.
Sep 23, 18:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 18:18 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 23, 18:17 UTC
Investigating - We are currently investigating an issue affecting provisioning in . Provisioning in {this facility | these facilities} may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 23, 17:53 UTC
Sep 22, 2021
Customer Console Performance Reduction
Resolved - We experienced some slight impact to our Custom Console beginning around 13:24 this afternoon. The interruption was found to be due to an Equinix Metal API upgrade that slowed responses and has since recovered and is being monitored.
Sep 22, 18:29 UTC
Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021
Monthly Network Maintenance - September 2021
Completed - The scheduled maintenance has been completed.
Sep 19, 16:07 UTC
Update - This maintenance has been completed.
Sep 19, 16:05 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 19, 15:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 12:00 UTC
Scheduled - On Sunday, September 19th, 2021 between 08:00 and 14:00 EDT (1200 - 1800 UTC), we will perform our monthly scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades and capacity enhancements. No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in scope of this Monthly Maintenance: Chicago, Washington DC

Please reach out at support@equinixmetal.com with any questions.
Sep 10, 17:37 UTC
Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Device Provisioning Issue in AM
Resolved - This incident has been resolved.
Sep 16, 07:26 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 16, 07:19 UTC
Investigating - We are currently investigating an issue affecting provisioning in AM6. Provisioning in this facility may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 16, 06:44 UTC
Urgent: Maintenance on Provisioning Services in IAD1, MRS1, SEA1, LAX1
Completed - The scheduled maintenance has been completed.
Sep 16, 02:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 04:45 UTC
Scheduled - We will be completing maintenance on provisioning services in IAD1, MRS1, SEA1, LAX1
Sep 15, 14:00 UTC
Sep 15, 2021
Urgent: Router Maintenance Frankfurt, Germany Metro
Completed - The scheduled maintenance has been completed.
Sep 15, 20:45 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 15, 20:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 20:04 UTC
Scheduled - On Wednesday, September 15th, 2021, between 22:00 and 23:00 CEST (2000 - 2100 UTC), we will perform an urgent maintenance on a core router in the Frankfurt, Germany Metro.

During the maintenance, Equinix Metal engineers will divert traffic from a redundant core routing device to clear a fault condition. Traffic will be restored following the maintenance. Due to the nature of the work being performed, you may experience brief packet loss and/or added latency while traffic is diverted on the related routers.

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.
Sep 13, 15:50 UTC
Device Provisioning Issue in YYZ1, IAD1, MRS1, SEA1, LAX1
Resolved - We will be finalizing the remainder of the updates tomorrow, September 14th - most critical provisioning services have been restored
Sep 15, 04:38 UTC
Update - We are continuing to work on a fix for this issue.
Sep 14, 16:52 UTC
Identified - We are currently investigating provisioning issues in YYZ1, IAD1, MRS1, SEA1, LAX1 . Provisioning in this facility may fail or time out while we resolve the problem. We've determined that this is will be a long running incident while we repair services in these facilities.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 14, 16:00 UTC
Amsterdam (AM) Network Connectivity Issue
Resolved - This incident has been resolved.
Sep 15, 00:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 23:35 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 14, 23:26 UTC
Investigating - We have identified an issue affecting one of our Top of Rack (ToR) switches at our AMS1 Facility, which impacted network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Sep 14, 22:56 UTC
Sep 14, 2021
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