In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 2024 - 03:00 UTC
Scheduled - On Tuesday, March 19th, 2024 between 10AM and 2PM CDT (15:00-19:00 UTC), we will perform a scheduled maintenance on our site infrastructure in CH3. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, CH3 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

Mar 19, 2024 03:00-07:00 UTC

About This Site

Welcome to Equinix Metal's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
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had a major outage.
had a partial outage.
Scheduled Maintenance
Planned Network Maintenance - TY metro Mar 19, 2024 15:00-21:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 15:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 2024 - 15:09 UTC
Scheduled - This maintenance has been postponed and rescheduled to March 19th 15:00 UTC due to personnel issues.
Mar 12, 2024 - 15:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 2024 - 15:00 UTC
Scheduled - On Tuesday, March 12th, 2024 between 15:00 and 21:00 UTC, we will perform a scheduled network maintenance. During this maintenance engineers will be migrating core routing to a new infrastructure containing larger capacity. All routers in the scope of this maintenance are deployed in a redundant manner. Engineers will gracefully drain traffic from existing routers and return traffic while maintaining redundancy.

No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this maintenance: Tokyo

Please reach out to support@equinixmetal.com with any questions.

Feb 27, 2024 - 17:54 UTC
On Wednesday, March 20th, 2024 between 12PM and 4PM PDT (19:00-23:00 UTC), we will perform a scheduled maintenance on our site infrastructure in DC13. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, DC13 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

Posted on Mar 14, 2024 - 19:17 UTC
Planned Network Maintenance - LA metro Mar 21, 2024 09:00-15:00 UTC
On Thursday, March 21st, 2024 between 09:00 and 15:00 UTC, we will perform a scheduled network maintenance. During this maintenance engineers will be migrating core routing to a new infrastructure containing larger capacity. All routers in the scope of this maintenance are deployed in a redundant manner. Engineers will gracefully drain traffic from existing routers and return traffic while maintaining redundancy.

No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this maintenance: Los Angeles

Please reach out to support@equinixmetal.com with any questions.

Posted on Mar 11, 2024 - 16:45 UTC
Planned Network Maintenance - TY Metro Mar 28, 2024 16:00-22:00 UTC
On Thursday, March 28th, 2023 between 16:00 and 22:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.

Customers with redundant shared fabric connections will experience an impact on secondary virtual circuits for approximately 30 minutes as devices are upgraded. Redundant primary virtual circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their virtual circuits.

No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this maintenance: Tokyo

Please reach out at support@equinixmetal.com with any questions.

Posted on Mar 11, 2024 - 15:22 UTC
Planned Network Maintenance - TY Metro Mar 29, 2024 16:00-21:00 UTC
On Friday, March 29th, 2023 between 16:00 and 21:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.

Customers with redundant shared fabric connections will experience an impact on secondary virtual circuits for approximately 30 minutes as devices are upgraded. Redundant primary virtual circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their virtual circuits.

No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this maintenance: Tokyo

Please reach out at support@equinixmetal.com with any questions.

Posted on Mar 11, 2024 - 15:21 UTC
Planned Network Maintenance - SP Metro Apr 9, 2024 07:00-11:00 UTC
On Tuesday, April 9th, 2024 between 07:00 and 11:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.

Customers with redundant shared fabric connections will experience an impact on secondary virtual circuits for approximately 30 minutes as devices are upgraded. Redundant primary virtual circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their virtual circuits.

Metros in the scope of this maintenance: Sao Paulo.

Please reach out at support@equinixmetal.com with any questions.

Posted on Mar 15, 2024 - 15:47 UTC
Planned Network Maintenance - SP Metro Apr 10, 2024 07:00-11:00 UTC
On Wednesday, April 10th, 2024 between 07:00 and 11:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.

Customers with redundant shared fabric connections will experience an impact on primary virtual circuits for approximately 30 minutes as devices are upgraded. Redundant secondary virtual circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their virtual circuits.

Metros in the scope of this maintenance: Sao Paulo.

Please reach out at support@equinixmetal.com with any questions.

Posted on Mar 15, 2024 - 15:44 UTC
Past Incidents
Mar 19, 2024

Unresolved incident: Site Infrastructure Maintenance - Chicago.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 11:30 UTC
Verifying - Verification is currently underway for the maintenance items.
Mar 15, 11:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 10:30 UTC
Scheduled - On Friday, March 15th, 2024 from 10:30 - 11:30 UTC, we will perform an emergency network maintenance on a core router in the Milan Metro.

During the maintenance, Equinix Metal engineers will divert traffic from the core router so diagnostics can be performed to clear the fault condition. Traffic will be restored following the diagnostics. Due to the nature of the work being performed, you may experience brief packet loss and/or added latency while traffic is diverted to alternate paths. No other customer impact is expected.

Metros in the scope of this maintenance: Milan

Please reach out at support@equinixmetal.com with any questions.

Mar 15, 08:23 UTC
Mar 14, 2024

No incidents reported.

Mar 13, 2024
Resolved - This incident has been resolved.
Mar 13, 20:02 UTC
Investigating - The Seoul Korea metro experienced a short moment of instability due to a loss of a provider connection. Customers may have experienced a few moments of packet loss and/or latency while new routing paths were calculated. We have isolated this provider and all traffic has returned to normal

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

Mar 13, 18:31 UTC
Completed - The scheduled maintenance has been completed.
Mar 13, 16:00 UTC
Verifying - Verification is currently underway for the maintenance items.
Mar 13, 15:34 UTC
Update - We are extending the maintenance window by an additional two hours
Mar 13, 13:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 08:00 UTC
Scheduled - On Wednesday, March 13th, 2024 between 08:00 and 14:00 UTC, we will perform a scheduled network maintenance. During this maintenance engineers will be migrating core routing to a new infrastructure containing larger capacity. All routers in the scope of this maintenance are deployed in a redundant manner. Engineers will gracefully drain traffic from existing routers and return traffic while maintaining redundancy.

No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this maintenance: Chicago

Please reach out to support@equinixmetal.com with any questions.

Feb 28, 11:28 UTC
Mar 12, 2024
Completed - The scheduled maintenance has been completed.
Mar 12, 16:30 UTC
Verifying - Verification is currently underway for the maintenance items.
Mar 12, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 14:30 UTC
Scheduled - On Tuesday, March 12th, 2024 from 14:30 - 16:30 UTC, we will perform an emergency network maintenance on a core router in the Toronto Metro.

During the maintenance, Equinix Metal engineers will divert traffic from the core router so diagnostics can be performed to clear the fault condition. Traffic will be restored following the diagnostics. Due to the nature of the work being performed, you may experience brief packet loss and/or added latency while traffic is diverted to alternate paths. No other customer impact is expected.

Metros in the scope of this maintenance: Toronto

Please reach out at support@equinixmetal.com with any questions.

Mar 12, 13:32 UTC
Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024

No incidents reported.

Mar 7, 2024
Completed - The scheduled maintenance has been completed.
Mar 7, 10:03 UTC
Verifying - Verification is currently underway for the maintenance items.
Mar 7, 09:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 08:00 UTC
Scheduled - On Thursday, March 7th, 2024 between 08:00 and 12:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.

Customers with redundant shared fabric connections will experience an impact on secondary virtual circuits for approximately 30 minutes as devices are upgraded. Redundant primary virtual circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their virtual circuits.

Metros in the scope of this maintenance: Dallas.

Please reach out at support@equinixmetal.com with any questions.

Feb 20, 16:50 UTC
Mar 6, 2024
Completed - The scheduled maintenance has been completed.
Mar 6, 21:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 19:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Mar 1, 00:17 UTC
Scheduled - On Wednesday, March 6th, 2024 between 11:00AM and 3:00PM PST (19:00-23:00 UTC), we will perform a scheduled maintenance on our site infrastructure in fr2. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, fr2 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

Feb 29, 22:13 UTC
Resolved - This incident has been resolved.
Mar 6, 21:46 UTC
Update - We are continuing to monitor for any further issues.
Mar 6, 17:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 6, 17:49 UTC
Update - We are continuing to investigate this issue.
Mar 6, 17:07 UTC
Update - We are currently investigating an issue affecting provisioning for a small number of servers. Provisioning that is assigned to those servers will fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates, or reach out to support@equinixmetal.com for further assistance.

Mar 6, 17:06 UTC
Investigating - We are currently investigating an issue affecting provisioning for c3.large.arm64 servers. Provisioning for this server type may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

Mar 6, 15:40 UTC
Completed - The scheduled maintenance has been completed.
Mar 6, 15:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 14:30 UTC
Scheduled - On Wednesday, March 6th, 2024 between 9:30AM and 12:00PM EST (14:30-17:00 UTC), we will perform a scheduled maintenance on our site infrastructure in ch3, dc10, and sv15. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, ch3, dc10, and sv15 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

Feb 26, 18:22 UTC
Completed - The scheduled maintenance has been completed.
Mar 6, 10:03 UTC
Verifying - Verification is currently underway for the maintenance items.
Mar 6, 09:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 08:00 UTC
Scheduled - On Wednesday, March 6th, 2024 between 08:00 and 14:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.

Customers with redundant shared fabric connections will experience an impact on primary virtual circuits for approximately 30 minutes as devices are upgraded. Redundant secondary virtual circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their virtual circuits.

Metros in the scope of this maintenance: Toronto and Dallas.

Please reach out at support@equinixmetal.com with any questions.

Feb 20, 16:43 UTC
Mar 5, 2024
Completed - The scheduled maintenance has been completed.
Mar 5, 18:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 16:00 UTC
Scheduled - On Tuesday, March 5th, 2024 between 08:00AM and 12:00PM PST (16:00-20:00 UTC), we will perform a scheduled maintenance on our site infrastructure in SE4. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, SE4 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

Feb 29, 21:09 UTC
Completed - The scheduled maintenance has been completed.
Mar 5, 11:42 UTC
Verifying - Verification is currently underway for the maintenance items.
Mar 5, 11:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 08:00 UTC
Scheduled - On Tuesday, March 5th, 2024 between 08:00 and 12:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.

Customers with redundant shared fabric connections will experience an impact on secondary virtual circuits for approximately 30 minutes as devices are upgraded. Redundant primary virtual circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their virtual circuits.

Metros in the scope of this maintenance: Toronto.

Please reach out at support@equinixmetal.com with any questions.

Feb 19, 17:24 UTC