Elastic Block Storage Partial Outage in AMS1
Update - We have confirmed that there are two failed drives across two nodes in the storage cluster. At this time, we are attempting to restore the cluster without these two drives, which will enable recovery to proceed.
May 12, 20:09 UTC
Update - Our partners at Datera have confirmed all 3 nodes in the cluster are currently running in a normal state, and that the logs indicate there may have been a brief failure overnight. Troubleshooting continues, and we will recover the impacted volumes as soon as possible.
May 12, 13:54 UTC
Identified - The Elastic Block Storage service in AMS1 is currently suffering from a partial outage. We are working with our partners at Datera to resolve the issue, until then certain blocks may not be accessible by customers. Please stand by while we resolve the issue.
May 12, 10:53 UTC

About This Site

Welcome to Equinix Metal's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Uptime over the past 90 days. View historical uptime.
Equinix Metal API Operational
90 days ago
99.95 % uptime
Today
Equinix Metal Portal Operational
90 days ago
99.98 % uptime
Today
Device Provisioning Operational
90 days ago
99.94 % uptime
Today
Equinix Metal Network Operational
Equinix Metal Website ? Operational
Provisioning Status -Americas Operational
90 days ago
99.99 % uptime
Today
New York (NY) Operational
90 days ago
100.0 % uptime
Today
Washington DC (DC) Operational
90 days ago
99.98 % uptime
Today
Silicon Valley (SV) Operational
90 days ago
100.0 % uptime
Today
Dallas (DA) Operational
90 days ago
100.0 % uptime
Today
Toronto (TR) Operational
90 days ago
100.0 % uptime
Today
Chicago (CH) Operational
90 days ago
100.0 % uptime
Today
Los Angeles (LA) Operational
90 days ago
100.0 % uptime
Today
Kansas City (KC) Operational
90 days ago
100.0 % uptime
Today
Houston (HO) Operational
90 days ago
100.0 % uptime
Today
Pittsburgh (PI) Operational
90 days ago
100.0 % uptime
Today
Atlanta (AT) Operational
90 days ago
100.0 % uptime
Today
Phoenix (PX) Operational
90 days ago
100.0 % uptime
Today
Seattle (SE) Operational
90 days ago
100.0 % uptime
Today
Detroit (DT) Operational
90 days ago
100.0 % uptime
Today
Provisioning Status - EMEA Operational
90 days ago
100.0 % uptime
Today
Amsterdam (AM) Operational
90 days ago
100.0 % uptime
Today
Frankfurt (FR) Operational
90 days ago
100.0 % uptime
Today
Provisioning Status - Asia-Pacific Operational
90 days ago
99.99 % uptime
Today
Tokyo (TY) Operational
90 days ago
99.96 % uptime
Today
Hong Kong (HK) Operational
90 days ago
100.0 % uptime
Today
Sydney (SY) Operational
90 days ago
100.0 % uptime
Today
Singapore (SG) Operational
90 days ago
100.0 % uptime
Today
Seoul (SL) Operational
90 days ago
100.0 % uptime
Today
Miscellaneous Services Partial Outage
Block Storage - Dallas (DFW2) Operational
Block Storage - New York (EWR1) Operational
Block Storage - San Jose (SJC1) Operational
Block Storage - Tokyo (NRT1) Operational
Block Storage - Amsterdam (AMS1) Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Monthly Network Maintenance - May 2021 May 16, 12:00-16:00 UTC
On Sunday, May 16, 2021 between 08:00 and 12:00 EDT (1200 - 1600 UTC), we will perform our monthly scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades and capacity enhancements. No customer impact is expected, although you may experience route changes or adjustments.

Metros in scope of this Monthly Maintenance: New York, Frankfurt, Amsterdam

Please reach out to us via support@equinixmetal.com with any questions.
Posted on May 11, 17:54 UTC
Upgrade Two Rack Switch Clusters - Dallas May 23, 07:00-09:00 UTC
On Sunday, May 23, 2021 between 3:00am and 5:00am EDT (0700 - 0900 UTC), we will upgrade two rack switch clusters in DFW2.

Due to the nature of the work being performed, servers hosted in these racks may experience brief traffic loss, packet loss, and added latency while physical switches are being upgraded.

Please reach out via support@equinixmetal.com with any questions.
Posted on May 12, 12:37 UTC
Past Incidents
May 12, 2021
Module Failover Single Rack Switch Pair - Amsterdam
Completed - The scheduled maintenance has been completed.
May 12, 18:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 13:30 UTC
Scheduled - On Wednesday, May 12th, 2021, at 09:30 - 10:00 EDT (1330 - 1400 UTC), we will perform a scheduled maintenance on a single switch pair in our AMS1 facility

During the maintenance, Equinix Metal engineers will restore traffic to a switch module for a shared chassis in our AMS1 facility. Customers in this rack may experience brief moments of traffic loss, packet loss, and/or added latency while traffic is shifted to the primary switch path.

Please reach out via support@equinixmetal.com with any questions.
May 7, 12:49 UTC
May 11, 2021
Site Infrastructure Maintenance - Amsterdam
Completed - The scheduled maintenance has been completed.
May 11, 11:16 UTC
Verifying - Verification is currently underway for the maintenance items.
May 11, 10:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 09:01 UTC
Scheduled - On Tuesday May 11, 2021 between 05:00 and 07:00 EST (0900-1100 UTC), we will perform a scheduled maintenance on our site infrastructure in AM6. We do not anticipate any disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable during this maintenance, AM6 site endpoints will not be accessible (e.g. metadata requests in this facility). As the scope of this maintenance does not include our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
May 4, 13:15 UTC
May 10, 2021
Multiple BGP Anycast Issue
Resolved - This incident has been resolved.
May 10, 12:23 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 10:53 UTC
Update - Our engineers performed manual fixes but we are still continuing to investigate the root cause of the issue.
May 10, 08:57 UTC
Update - Our engineers are still performing internal verifications so we can isolate and properly resolve the issue
May 10, 08:04 UTC
Update - We are still continuing to investigate this issue
May 10, 06:48 UTC
Investigating - We are currently investigating an issue affecting multiple BGP Anycast connections and routes on our network
May 10, 05:50 UTC
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Silicon Valley (SV) Network Connectivity Issue
Resolved - We have identified and resolved an issue affecting one of our Top of Rack (ToR) switches at our SJC1 Facility, which impacted network stability in a limited number of hosts.

Customer may have experienced packet loss and increased latency between 1604 and 1641 UTC.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 7, 21:00 UTC
May 6, 2021
Global Device Provisioning Issue
Resolved - This incident has been resolved.
May 6, 22:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 21:24 UTC
Investigating - We are currently investigating an issue that is affecting device provisioning in multiple locations globally. Provisioning may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 6, 20:36 UTC
Site Infrastructure Maintenance - Dallas
Completed - The scheduled maintenance has been completed.
May 6, 16:17 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 15:01 UTC
Scheduled - On Thursday May 6, 2021 between 11:00 and 17:00 EST (1500-2100 UTC), we will perform a scheduled maintenance on our site infrastructure in DFW2. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, DFW2 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Apr 30, 10:21 UTC
Site Infrastructure Maintenance - Chicago
Completed - The scheduled maintenance has been completed.
May 6, 11:35 UTC
Verifying - Verification is currently underway for the maintenance items.
May 6, 10:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 09:01 UTC
Scheduled - On Thursday May 6, 2021 between 05:00 and 07:00 EST (0900-1100 UTC), we will perform a scheduled maintenance on our site infrastructure in CH3. We do not anticipate any disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable during this maintenance, CH3 site endpoints will not be accessible (e.g. metadata requests in this facility). As the scope of this maintenance does not include our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Apr 29, 20:15 UTC
May 5, 2021
Site Infrastructure Maintenance - Dallas
Completed - The scheduled maintenance has been completed.
May 5, 11:47 UTC
Verifying - Verification is currently underway for the maintenance items.
May 5, 11:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 09:00 UTC
Scheduled - On Wednesday May 5, 2021 between 05:00 and 07:00 EST (0900-1100 UTC), we will perform a scheduled maintenance on our site infrastructure in DA11. We do not anticipate any disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable during this maintenance, DA11 site endpoints will not be accessible (e.g. metadata requests in this facility). As the scope of this maintenance does not include our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Apr 29, 20:14 UTC
Non-Impacting Power Issue - Dallas Metro
Resolved - This incident has been resolved.
May 5, 02:11 UTC
Monitoring - We have confirmed the loss of redundancy was related to facility maintenance activity with an impact out of scope.
At this time, all maintenance activity is complete, and all redundancy has been restored.
May 5, 02:01 UTC
Identified - We have identified a power issue impacting a single feed in our DFW2 facility. At this time, there is no impact. We are in contact with the Data Center provider and will update this incident if impact occurs or as the situation is resolved.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 5, 00:44 UTC
May 4, 2021
Site Infrastructure Maintenance - Singapore
Completed - The scheduled maintenance has been completed.
May 4, 11:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 09:00 UTC
Scheduled - On Tuesday May 4, 2021 between 05:00 and 07:00 EST (0900-1100 UTC), we will perform a scheduled maintenance on our site infrastructure in SG1. We do not anticipate any disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable during this maintenance, SG1 site endpoints will not be accessible (e.g. metadata requests in this facility). As the scope of this maintenance does not include our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Apr 29, 20:13 UTC
May 3, 2021
Urgent: Upgrade multiple rack switch pairs in the SY Metro
Completed - The scheduled maintenance has been completed.
May 3, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 16:00 UTC
Scheduled - On Monday, May 3rd, 2021 between 02:00 - 04:00 AEST (1600 - 1800 UTC), we will be rebooting and upgrading two (2) rack switch clusters in SYD2 to apply an update to correct a potential fault in the switches running firmware.

Customers in these racks will experience approximately 15 minutes of downtime for each switch pair during the reboot process.

Please reach out via support@equinixmetal.com with any questions.
Apr 30, 17:35 UTC
Site Infrastructure Maintenance - Amsterdam
Completed - The scheduled maintenance has been completed.
May 3, 12:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 09:00 UTC
Scheduled - On Monday May 3, 2021 between 05:00 and 07:00 EST (0900-1100 UTC), we will perform a scheduled maintenance on our site infrastructure in AM6. We do not anticipate any disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable during this maintenance, AM6 site endpoints will not be accessible (e.g. metadata requests in this facility). As the scope of this maintenance does not include our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Apr 29, 20:10 UTC
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021
Emergency Switch Upgrade In The SY Metro
Resolved - This incident has been resolved.
Apr 30, 22:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 30, 19:21 UTC
Investigating - We are performing an emergency upgrade of two switches in our SYD2 Metro. This is being performed to resolve a loss of switch redundancy.
Apr 30, 18:51 UTC
Apr 29, 2021
API Endpoint Errors Affecting Custom Portal
Resolved - This incident has been resolved.
Apr 29, 19:00 UTC
Investigating - We are experiencing API endpoint errors that have degraded the performance of our customer portal. We are still investigating the complete scope of this issue, but the /usages endpoint and customer portal device pages appear to be among the affected components. We do not believe provisioning is affected at this time.
Apr 29, 18:17 UTC
Site Infrastructure Maintenance - NY5
Completed - The scheduled maintenance has been completed.
Apr 29, 17:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 15:01 UTC
Scheduled - On Thursday April 29, 2021 between 11:00 and 17:00 EST (1500-2100 UTC), we will perform a scheduled maintenance on our site infrastructure in NY5. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, NY5 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Apr 26, 16:51 UTC
Urgent: Upgrade Single Rack Switch Pair -SJC1
Completed - The scheduled maintenance has been completed.
Apr 29, 12:39 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 29, 08:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 08:01 UTC
Scheduled - On Thursday, April 29th, 2021 between 01:00 - 02:00 PDT (0800 - 0900 UTC), we will reboot and upgrade a rack switch cluster in SJC1 to alleviate a fault condition.

Customers in this rack will experience approximately 15 minutes of downtime during the reboot process.

Please reach out via support@equinixmetal.com with any questions.
Apr 26, 16:30 UTC
Apr 28, 2021
Site Infrastructure Maintenance - BOS2
Completed - The scheduled maintenance has been completed.
Apr 28, 10:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 09:01 UTC
Scheduled - On Wednesday April 28, 2021 between 05:00 and 07:00 EST (0900-1100 UTC), we will perform a scheduled maintenance on our site infrastructure in BOS2. We do not anticipate any disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable during this maintenance, BOS2 site endpoints will not be accessible (e.g. metadata requests in this facility). As the scope of this maintenance does not include our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Apr 21, 14:15 UTC
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