On Wednesday, May 25th, 2022 between 01:00 and 04:00 PDT (08:00 - 11:00 UTC), we will perform a scheduled network maintenance on the backbone routers in the LA Metro to alleviate a fault condition.
During the maintenance, Equinix Metal engineers will divert traffic from a core routing device so diagnostics can be performed to clear a fault condition. Traffic will be restored following the diagnostics. Due to the nature of the work being performed, you may experience brief packet loss and/or added latency while traffic is diverted on the related routers.
Customers with non-redundant Fabric connections will lose connectivity for approximately 30 minutes as routers are rebooted. Customers with redundant Fabric connections may observe impact to one connection at a time only.
On Tuesday, June 7th, 2022 between 23:00 and 05:00 UTC (06/08/22), we will perform a scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades, and capacity enhancements.
Customers with servers configured with broken bonds will lose connectivity for approximately 30 minutes as switches are upgraded. Customers with standard bond configurations may observe impact to one bond member at a time only.
Customers with non-redundant dedicated interconnections will lose connectivity for approximately 30 minutes as devices are upgraded. Customers with redundant dedicated interconnections may observe impact to one connection at a time only. Shared interconnections are not in scope of the maintenance.
No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.
Metros in scope of this Monthly Maintenance: Chicago, Paris, Sao Paulo
Resolved -
This incident has been resolved.
May 19, 02:55 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 19, 02:24 UTC
Identified -
The issue has been identified and a fix is being implemented.
May 19, 01:56 UTC
Investigating -
We are currently investigating a network issue at our SIN3 Facility, which is impacting network stability in a limited number of hosts.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 19, 01:55 UTC
Resolved -
This incident has been resolved.
May 18, 02:45 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 18, 02:12 UTC
Identified -
The issue has been identified and a fix is being implemented.
May 18, 02:01 UTC
Investigating -
We have identified an issue affecting one of our Top of Rack (ToR) switches at our AMS1 Facility, which impacted network stability in a limited number of hosts.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 18, 02:01 UTC
Resolved -
This incident has been resolved.
May 17, 23:56 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 17, 23:26 UTC
Identified -
The issue has been identified and a fix is being implemented.
May 17, 23:13 UTC
Update -
We are continuing to investigate this issue.
May 17, 22:31 UTC
Investigating -
We are currently investigating a network issue at our SV15 Facility, which is impacting network stability in a limited number of hosts.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 17, 22:30 UTC
Resolved -
This incident has been resolved.
May 17, 22:14 UTC
Identified -
The issue has been identified and a fix is being implemented.
May 17, 20:45 UTC
Investigating -
We are currently investigating a network issue at our EWR1 Facility, which is impacting network stability in a limited number of hosts.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 17, 20:35 UTC
Completed -
The scheduled maintenance has been completed.
May 17, 19:04 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 15:00 UTC
Scheduled -
On Tuesday, May 17th, 2022 between 11:00 and 21:00 EST (1500-0100 UTC), we will perform a scheduled maintenance on our site infrastructure in SJC1. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.
If provisioning becomes unavailable for brief periods, SJC1 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.
Resolved -
This incident has been resolved.
May 17, 15:21 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 17, 14:40 UTC
Identified -
The issue has been identified and a fix is being implemented.
May 17, 13:23 UTC
Investigating -
We have identified an issue affecting one of our Top of Rack (ToR) switches at ourAMS1 Facility, which impacted network stability in a limited number of hosts.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 17, 13:18 UTC
Completed -
The scheduled maintenance has been completed.
May 16, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 15:00 UTC
Scheduled -
On Monday, May 16th, 2022 between 11:00 and 19:00 EST (1500-2300 UTC), we will perform a scheduled maintenance on our site infrastructure in NY7. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.
If provisioning becomes unavailable for brief periods, NY7 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.
Completed -
The scheduled Maintenance has been completed
May 15, 11:26 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 07:00 UTC
Scheduled -
On Sunday, May 15th, 2022 between 07:00 - 13:00 UTC, we will perform our monthly scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades and capacity enhancements.
Customers with servers configured with broken bonds will lose connectivity for approximately 30 minutes as switches are upgraded. Customers with standard bond configurations may observe impact to bond members one at a time.
Customers with non-redundant dedicated connections will lose connectivity for approximately 30 minutes as related devices are upgraded. Customers with redundant dedicated connections will observe impact to primary and secondary connections separately.
No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.
Metros in scope of this Monthly Maintenance: Ashburn (DC10), New York (NY7), Toronto (TR2)
Completed -
The scheduled maintenance has been completed.
May 13, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 14:01 UTC
Scheduled -
On Friday, May 13th, 2022 between 10:00 and 18:00 EST (1400-2200 UTC), we will perform a scheduled maintenance on our site infrastructure in EWR1. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.
If provisioning becomes unavailable for brief periods, EWR1 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.
Completed -
The scheduled maintenance has been completed.
May 12, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 15:00 UTC
Scheduled -
On Thursday, May 12th, 2022 between 11:00 and 19:00 EST (1500-2300 UTC), we will perform a scheduled maintenance on our site infrastructure in SY4. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.
If provisioning becomes unavailable for brief periods, SY4 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.
Resolved -
This incident has been resolved.
May 12, 05:15 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 12, 04:39 UTC
Identified -
The issue has been identified and a fix is being implemented.
May 12, 04:30 UTC
Investigating -
We have identified an issue affecting one of our Top of Rack (ToR) switches at our SJC1 Facility, which impacted network stability in a limited number of hosts.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 12, 04:27 UTC
Resolved -
This incident has been resolved.
May 7, 09:55 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 7, 09:25 UTC
Identified -
Our NetOps Team identified the issue to a single rack in the SJC1 facility. A full reboot of the switch will be performed.
May 7, 09:08 UTC
Investigating -
We have identified an issue affecting one of our Top of Rack (ToR) switches at our SJC1 Facility, which impacted network stability in a limited number of hosts.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 7, 09:04 UTC
Resolved -
This incident has been resolved.
May 6, 04:17 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 6, 03:42 UTC
Identified -
The issue has been identified and a fix is being implemented.
May 6, 03:34 UTC
Investigating -
We have identified an issue affecting one of our Top of Rack (ToR) switches at our SJC1 Facility, which impacted network stability in a limited number of hosts.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 6, 03:33 UTC