All Systems Operational

About This Site

Welcome to Equinix Metal's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Uptime over the past 90 days. View historical uptime.
Equinix Metal API Operational
90 days ago
99.95 % uptime
Today
Equinix Metal Portal Operational
90 days ago
99.98 % uptime
Today
Device Provisioning Operational
90 days ago
99.93 % uptime
Today
Equinix Metal Network Operational
Equinix Metal Website ? Operational
Provisioning Status -Americas Operational
90 days ago
99.99 % uptime
Today
New York (NY) Operational
90 days ago
100.0 % uptime
Today
Washington DC (DC) Operational
90 days ago
99.98 % uptime
Today
Silicon Valley (SV) Operational
90 days ago
100.0 % uptime
Today
Dallas (DA) Operational
90 days ago
100.0 % uptime
Today
Toronto (TR) Operational
90 days ago
100.0 % uptime
Today
Chicago (CH) Operational
90 days ago
100.0 % uptime
Today
Los Angeles (LA) Operational
90 days ago
100.0 % uptime
Today
Kansas City (KC) Operational
90 days ago
100.0 % uptime
Today
Houston (HO) Operational
90 days ago
100.0 % uptime
Today
Pittsburgh (PI) Operational
90 days ago
100.0 % uptime
Today
Atlanta (AT) Operational
90 days ago
100.0 % uptime
Today
Phoenix (PX) Operational
90 days ago
100.0 % uptime
Today
Seattle (SE) Operational
90 days ago
100.0 % uptime
Today
Detroit (DT) Operational
90 days ago
100.0 % uptime
Today
Provisioning Status - EMEA Operational
90 days ago
100.0 % uptime
Today
Amsterdam (AM) Operational
90 days ago
100.0 % uptime
Today
Frankfurt (FR) Operational
90 days ago
100.0 % uptime
Today
Provisioning Status - Asia-Pacific Operational
90 days ago
99.99 % uptime
Today
Tokyo (TY) Operational
90 days ago
99.97 % uptime
Today
Hong Kong (HK) Operational
90 days ago
100.0 % uptime
Today
Sydney (SY) Operational
90 days ago
100.0 % uptime
Today
Singapore (SG) Operational
90 days ago
100.0 % uptime
Today
Seoul (SL) Operational
90 days ago
100.0 % uptime
Today
Miscellaneous Services Operational
Block Storage - Dallas (DFW2) Operational
Block Storage - New York (EWR1) Operational
Block Storage - San Jose (SJC1) Operational
Block Storage - Tokyo (NRT1) Operational
Block Storage - Amsterdam (AMS1) Operational
Equinix Metal Customer VPN ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Site Infrastructure Maintenance - DFW2 Apr 29, 15:00-21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 12, 14:32 UTC
Scheduled - On Thursday April 29, 2021 between 11:00 and 17:00 EST (1500-2100 UTC), we will perform a scheduled maintenance on our site infrastructure in DFW2. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, DFW2 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Apr 1, 20:55 UTC
Past Incidents
Apr 19, 2021

No incidents reported today.

Apr 18, 2021
Monthly Network Maintenance - April 2021
Completed - The scheduled maintenance has been completed.
Apr 18, 17:00 UTC
Update - This scheduled maintenance has been extended for an additional hour. The maintenance will now be completed at 01:00 EST (1700 UTC).
Apr 18, 15:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 12:00 UTC
Scheduled - On Sunday, April 18th, 2021 between 08:00 and 12:00 EDT (1200 - 1600 UTC), we will perform our monthly scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades and capacity enhancements. No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in scope of this Monthly Maintenance: Sydney

Please reach out at support@equinixmetal.com with any questions.
Apr 14, 21:02 UTC
Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021
Management Switch Maintenance - EWR1
Completed - The scheduled maintenance has been completed.
Apr 15, 23:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 17:00 UTC
Scheduled - On Thursday April 15, 2021 between 1:00pm and 2:00pm EST (1700-1800 UTC), we will perform a scheduled maintenance on a subset of management switches in EWR1. The maintenance will result in provisioning being unavailable for this subset of devices over the course of the maintenance window.

As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Apr 13, 19:10 UTC
Apr 14, 2021
Non-Disruptive Router Migration - SG3
Completed - The scheduled maintenance has been completed.
Apr 14, 11:54 UTC
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 07:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 07:00 UTC
Scheduled - On Wednesday, April 14th, 2021 between 03:00 and 07:00 EST (0700 - 1300 UTC), we will conduct a non-disruptive hardware upgrade of our networking platform in the Singapore (SG3) data center to new, higher capacity hardware in support of continued growth in this region.

During the upgrade, Equinix Metal engineers will shift all traffic and network services to alternate, redundant paths before initiating the hardware upgrade. No customer impact is expected, although you may experience increased latency and moments of minimal packet loss during route changes or adjustments.

Please reach out to our support team at support@equinixmetal.com if you have any questions or concerns.
Apr 7, 16:31 UTC
Apr 13, 2021
DFW2 Network Connectivity Issue
Resolved - This incident has been resolved.
Apr 13, 01:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 00:42 UTC
Investigating - We have identified an issue affecting one of our Top of Rack (ToR) switches at our DFW2 Facility, which impacted network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Apr 13, 00:34 UTC
Apr 12, 2021

No incidents reported.

Apr 11, 2021
Non-Disruptive Router Migration - SV5
Completed - The scheduled maintenance has been completed.
Apr 11, 19:32 UTC
Update - We are continuing to verify the maintenance items.
Apr 11, 19:07 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 11, 19:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 16:00 UTC
Scheduled - On Sunday, April 11th, 2021 between 09:00 and 15:00 PDT (1600 - 2200 UTC), we will conduct a non-disruptive hardware upgrade of our networking platform in the San Jose, California (SV5) data center to new, higher capacity hardware in support of continued growth in this region.

During the upgrade, Equinix Metal engineers will shift all traffic and network services to alternate, redundant paths before initiating the hardware upgrade. No customer impact is expected, although you may experience increased latency and moments of minimal packet loss during route changes or adjustments.

Please reach out to our support team at support@equinixmetal.com if you have any questions or concerns.
Apr 5, 15:21 UTC
Emergency: SJC1 Reboot Single Rack Switch Pair
Resolved - This incident has been resolved.
Apr 11, 15:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 11, 14:45 UTC
Update - We are continuing to investigate this issue.
Apr 11, 14:45 UTC
Investigating - We will be conducting an emergency reboot to a rack switch stack in SJC1 to alleviate a fault condition.

Customers in this rack will experience approximately 15 minutes of downtime during the reboot process.

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.
Apr 11, 14:23 UTC
Apr 10, 2021
Urgent: Upgrade Single Rack Switch Pair -SJC1
Completed - The scheduled maintenance has been completed.
Apr 10, 09:00 UTC
Verifying - Verification is currently underway for the maintenance items.
Apr 10, 08:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 08:00 UTC
Scheduled - On Saturday, April 10th, 2021 between 01:00 and 02:00 AM PDT (08:00 - 09:00 UTC), we will upgrade and reboot a rack switch stack in SJC1 to alleviate a fault condition.

Customers in this rack will experience approximately 15 minutes of downtime during the reboot process.

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.
Apr 9, 20:24 UTC
Emergency: AMS1 Reboot Single Rack Switch Pair
Resolved - This incident has been resolved.
Apr 10, 02:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 10, 02:00 UTC
Identified - We will be conducting an emergency reboot to a rack switch stack in AMS1 to alleviate a fault condition.

Customers in this rack will experience approximately 15 minutes of downtime during the reboot process.

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.
Apr 10, 01:40 UTC
Apr 9, 2021
DFW2 Network Connectivity Issue
Resolved - This incident has been resolved.
Apr 9, 12:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 9, 11:09 UTC
Investigating - We are currently investigating a network issue at our DFW2 Facility, which is impacting network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Apr 9, 11:00 UTC
Apr 8, 2021
Device Provisioning Issue in FRA2
Resolved - This incident has been resolved.
Apr 8, 22:50 UTC
Identified - We had identified an issue affecting provisioning in FRA2 and our engineers are working to fix the issue. Provisioning in this facility may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Apr 8, 22:10 UTC
Site Infrastructure Maintenance - SV15
Completed - The scheduled maintenance has been completed.
Apr 8, 18:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 15:00 UTC
Scheduled - On Thursday April 8, 2021 between 11:00 and 17:00 EST (1500-2100 UTC), we will perform a scheduled maintenance on our site infrastructure in SV15. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, SV15 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Mar 23, 19:33 UTC
Apr 7, 2021

No incidents reported.

Apr 6, 2021
Global Device Provisioning Issue
Resolved - This incident has been resolved.
Apr 6, 16:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 6, 16:05 UTC
Investigating - We are currently investigating an issue that is affecting device provisioning in multiple locations globally. Provisioning may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Apr 6, 16:03 UTC
Apr 5, 2021

No incidents reported.

← Incident History Powered by Statuspage