Identified - The issue has been identified and a fix is being implemented.
May 26, 11:56 UTC
Update - We are continuing to investigate this issue and will provide updates as we go.
May 26, 10:03 UTC
Investigating - We are currently investigating an issue affecting provisioning in SY. Provisioning in Sydney Metro may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

May 26, 08:17 UTC

About This Site

Welcome to Equinix Metal's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Equinix Metal API Operational
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99.99 % uptime
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Equinix Metal Website ? Operational
Device Provisioning Degraded Performance
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Americas Operational
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New York (NY) Operational
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Washington DC (DC) Operational
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Silicon Valley (SV) Operational
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99.98 % uptime
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Dallas (DA) Operational
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Toronto (TR) Operational
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99.95 % uptime
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Chicago (CH) Operational
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100.0 % uptime
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Los Angeles (LA) Operational
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Kansas City (KC) Operational
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Houston (HO) Operational
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Pittsburgh (PI) Operational
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Atlanta (AT) Operational
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Phoenix (PX) Operational
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100.0 % uptime
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Seattle (SE) Operational
90 days ago
100.0 % uptime
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Detroit (DT) Operational
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100.0 % uptime
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Sao Paulo (SP) Operational
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100.0 % uptime
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EMEA Operational
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100.0 % uptime
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Amsterdam (AM) Operational
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100.0 % uptime
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Frankfurt (FR) Operational
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100.0 % uptime
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London (LD) Operational
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100.0 % uptime
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Paris (PA) Operational
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100.0 % uptime
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Madrid (MD) Operational
90 days ago
100.0 % uptime
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Asia-Pacific Degraded Performance
90 days ago
99.99 % uptime
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Tokyo (TY) Operational
90 days ago
100.0 % uptime
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Hong Kong (HK) Operational
90 days ago
100.0 % uptime
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Sydney (SY) Degraded Performance
90 days ago
100.0 % uptime
Today
Singapore (SG) Operational
90 days ago
100.0 % uptime
Today
Seoul (SL) Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
On Thursday, May 26th, 2022 between 10:00 and 18:00 EST (1400-2200 UTC), we will perform a scheduled maintenance on our site infrastructure in CH3. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, CH3 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

Posted on May 23, 13:32 UTC
On Friday, May 27th, 2022 between 10:00 and 18:00 EST (1400-2200 UTC), we will perform a scheduled maintenance on our site infrastructure in CH3. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, CH3 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

Posted on May 23, 13:33 UTC
On Wednesday, June 1st, 2022 @ 02:00 - 05:00 JST (17:00 - 20:00 UTC), we will perform a scheduled network maintenance on the backbone routers in the TY Metro to alleviate a fault condition.

During the maintenance, Equinix Metal engineers will divert traffic from a core routing device so diagnostics can be performed to clear a fault condition. Traffic will be restored following the diagnostics. Due to the nature of the work being performed, you may experience brief packet loss and/or added latency while traffic is diverted on the related routers.

Customers with non-redundant Fabric connections will lose connectivity for approximately 30 minutes as routers are rebooted. Customers with redundant Fabric connections may observe impact to one connection at a time only.

Please reach out at support@equinixmetal.com with any questions.

Posted on May 25, 13:49 UTC
Planned Network Maintenance (06/07/2022) Jun 7, 23:00 - Jun 8, 05:00 UTC
On Tuesday, June 7th, 2022 between 23:00 and 05:00 UTC (06/08/22), we will perform a scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades, and capacity enhancements.

Customers with servers configured with broken bonds will lose connectivity for approximately 30 minutes as switches are upgraded. Customers with standard bond configurations may observe impact to one bond member at a time only.

Customers with non-redundant dedicated interconnections will lose connectivity for approximately 30 minutes as devices are upgraded. Customers with redundant dedicated interconnections may observe impact to one connection at a time only. Shared interconnections are not in scope of the maintenance.

No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in scope of this Monthly Maintenance: Chicago, Paris, Sao Paulo

Please reach out at support@equinixmetal.com with any questions.

Posted on May 16, 16:41 UTC
Past Incidents
May 26, 2022
Completed - The scheduled maintenance has been completed.
May 26, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 16:00 UTC
Scheduled - On Wednesday, May 25th, 2022 between 12:00 and 20:00 EST (1600-2359 UTC), we will perform a scheduled maintenance on our site infrastructure in SJC1. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, SJC1 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

May 23, 13:31 UTC
May 25, 2022
Completed - The scheduled maintenance has been completed.
May 25, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 08:00 UTC
Scheduled - On Wednesday, May 25th, 2022 between 01:00 and 04:00 PDT (08:00 - 11:00 UTC), we will perform a scheduled network maintenance on the backbone routers in the LA Metro to alleviate a fault condition.

During the maintenance, Equinix Metal engineers will divert traffic from a core routing device so diagnostics can be performed to clear a fault condition. Traffic will be restored following the diagnostics. Due to the nature of the work being performed, you may experience brief packet loss and/or added latency while traffic is diverted on the related routers.

Customers with non-redundant Fabric connections will lose connectivity for approximately 30 minutes as routers are rebooted. Customers with redundant Fabric connections may observe impact to one connection at a time only.

Please reach out at support@equinixmetal.com with any questions.

May 18, 15:55 UTC
May 24, 2022
Completed - The scheduled maintenance has been completed.
May 24, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 14:02 UTC
Scheduled - On Tuesday, May 24th, 2022 between 10:00 and 18:00 EST (1400-2200 UTC), we will perform a scheduled maintenance on our site infrastructure in DC13. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, DC13 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

May 23, 13:29 UTC
Resolved - This incident has been resolved.
May 24, 10:40 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 24, 09:55 UTC
Identified - The issue has been identified and a fix is being implemented.
May 24, 09:46 UTC
Investigating - We have identified an issue affecting one of our Top of Rack (ToR) switches at our DFW2 Facility, which impacted network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

May 24, 09:42 UTC
May 23, 2022
Resolved - This incident has been resolved.
May 23, 12:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 23, 11:38 UTC
Identified - We have identified an issue affecting one of our Top of Rack (ToR) switches at our Sao Paulo Facility, which impacted network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

May 23, 11:26 UTC
May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022
Completed - The scheduled maintenance has been completed.
May 20, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 18:00 UTC
Scheduled - On Saturday, May 21st, 2022 between 02:00 and 03:00 SGT (May 20th, 18:00 - 19:00 UTC), we will be reloading a core router in our SG metro to alleviate a software bug identified in the running firmware.

During the maintenance, Equinix Metal engineers will divert traffic from the core router so diagnostics can be performed to clear the fault condition. Traffic will be restored following the diagnostics. Due to the nature of the work being performed, you may experience brief packet loss and/or added latency while traffic is diverted to alternate paths.

Customers with non-redundant Fabric connections will lose connectivity for approximately 30 minutes as routers are rebooted. Customers with redundant Fabric connections may observe impact to one connection only.

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.

May 19, 14:31 UTC
May 19, 2022
Resolved - This incident has been resolved.
May 19, 02:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 02:24 UTC
Identified - The issue has been identified and a fix is being implemented.
May 19, 01:56 UTC
Investigating - We are currently investigating a network issue at our SIN3 Facility, which is impacting network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

May 19, 01:55 UTC
May 18, 2022
Resolved - This incident has been resolved.
May 18, 02:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 02:12 UTC
Identified - The issue has been identified and a fix is being implemented.
May 18, 02:01 UTC
Investigating - We have identified an issue affecting one of our Top of Rack (ToR) switches at our AMS1 Facility, which impacted network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

May 18, 02:01 UTC
May 17, 2022
Resolved - This incident has been resolved.
May 17, 23:56 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 23:26 UTC
Identified - The issue has been identified and a fix is being implemented.
May 17, 23:13 UTC
Update - We are continuing to investigate this issue.
May 17, 22:31 UTC
Investigating - We are currently investigating a network issue at our SV15 Facility, which is impacting network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

May 17, 22:30 UTC
Resolved - This incident has been resolved.
May 17, 22:14 UTC
Identified - The issue has been identified and a fix is being implemented.
May 17, 20:45 UTC
Investigating - We are currently investigating a network issue at our EWR1 Facility, which is impacting network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

May 17, 20:35 UTC
Resolved - This incident has been resolved.
May 17, 20:03 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 19:28 UTC
Identified - The issue has been identified and a fix is being implemented.
May 17, 17:57 UTC
Investigating - We are currently investigating a network issue at our SV Facility, which is impacting network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

May 17, 17:02 UTC
Completed - The scheduled maintenance has been completed.
May 17, 19:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 15:00 UTC
Scheduled - On Tuesday, May 17th, 2022 between 11:00 and 21:00 EST (1500-0100 UTC), we will perform a scheduled maintenance on our site infrastructure in SJC1. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, SJC1 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

May 10, 13:32 UTC
Resolved - This incident has been resolved.
May 17, 15:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 14:40 UTC
Identified - The issue has been identified and a fix is being implemented.
May 17, 13:23 UTC
Investigating - We have identified an issue affecting one of our Top of Rack (ToR) switches at ourAMS1 Facility, which impacted network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

May 17, 13:18 UTC
May 16, 2022
Completed - The scheduled maintenance has been completed.
May 16, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 15:00 UTC
Scheduled - On Monday, May 16th, 2022 between 11:00 and 19:00 EST (1500-2300 UTC), we will perform a scheduled maintenance on our site infrastructure in NY7. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, NY7 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

May 12, 16:18 UTC
Resolved - This incident has been resolved.
May 16, 15:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 15:18 UTC
Investigating - We are currently investigating a network issue at our SL1 Facility, which is impacting network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

May 16, 14:40 UTC
May 15, 2022
Completed - The scheduled Maintenance has been completed
May 15, 11:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 07:00 UTC
Scheduled - On Sunday, May 15th, 2022 between 07:00 - 13:00 UTC, we will perform our monthly scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades and capacity enhancements.

Customers with servers configured with broken bonds will lose connectivity for approximately 30 minutes as switches are upgraded. Customers with standard bond configurations may observe impact to bond members one at a time.

Customers with non-redundant dedicated connections will lose connectivity for approximately 30 minutes as related devices are upgraded. Customers with redundant dedicated connections will observe impact to primary and secondary connections separately.

No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in scope of this Monthly Maintenance: Ashburn (DC10), New York (NY7), Toronto (TR2)

Please reach out at support@equinixmetal.com with any questions.

May 2, 16:33 UTC
May 14, 2022

No incidents reported.

May 13, 2022
Completed - The scheduled maintenance has been completed.
May 13, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 14:01 UTC
Scheduled - On Friday, May 13th, 2022 between 10:00 and 18:00 EST (1400-2200 UTC), we will perform a scheduled maintenance on our site infrastructure in EWR1. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, EWR1 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

May 6, 16:03 UTC
May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 15:00 UTC
Scheduled - On Thursday, May 12th, 2022 between 11:00 and 19:00 EST (1500-2300 UTC), we will perform a scheduled maintenance on our site infrastructure in SY4. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, SY4 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

May 6, 16:02 UTC
Resolved - This incident has been resolved.
May 12, 05:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 04:39 UTC
Identified - The issue has been identified and a fix is being implemented.
May 12, 04:30 UTC
Investigating - We have identified an issue affecting one of our Top of Rack (ToR) switches at our SJC1 Facility, which impacted network stability in a limited number of hosts.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

May 12, 04:27 UTC