On Wednesday, April 14th, 2021 between 03:00 and 07:00 EST (0700 - 1300 UTC), we will conduct a non-disruptive hardware upgrade of our networking platform in the Singapore (SG3) data center to new, higher capacity hardware in support of continued growth in this region.
During the upgrade, Equinix Metal engineers will shift all traffic and network services to alternate, redundant paths before initiating the hardware upgrade. No customer impact is expected, although you may experience increased latency and moments of minimal packet loss during route changes or adjustments.
Please reach out to our support team at support@equinixmetal.com if you have any questions or concerns.
Posted on
Apr 7, 16:31 UTC
On Thursday April 29, 2021 between 11:00 and 17:00 EST (1500-2100 UTC), we will perform a scheduled maintenance on our site infrastructure in DFW2. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.
During the brief periods in which provisioning is unavailable, DFW2 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.
Please reach out to us via support@equinixmetal.com with any questions.
Posted on
Apr 1, 20:55 UTC
Completed -
The scheduled maintenance has been completed.
Apr 11, 19:32 UTC
Update -
We are continuing to verify the maintenance items.
Apr 11, 19:07 UTC
Verifying -
Verification is currently underway for the maintenance items.
Apr 11, 19:07 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 16:00 UTC
Scheduled -
On Sunday, April 11th, 2021 between 09:00 and 15:00 PDT (1600 - 2200 UTC), we will conduct a non-disruptive hardware upgrade of our networking platform in the San Jose, California (SV5) data center to new, higher capacity hardware in support of continued growth in this region.
During the upgrade, Equinix Metal engineers will shift all traffic and network services to alternate, redundant paths before initiating the hardware upgrade. No customer impact is expected, although you may experience increased latency and moments of minimal packet loss during route changes or adjustments.
Please reach out to our support team at support@equinixmetal.com if you have any questions or concerns.
Apr 5, 15:21 UTC
Completed -
The scheduled maintenance has been completed.
Apr 10, 09:00 UTC
Verifying -
Verification is currently underway for the maintenance items.
Apr 10, 08:50 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 08:00 UTC
Scheduled -
On Saturday, April 10th, 2021 between 01:00 and 02:00 AM PDT (08:00 - 09:00 UTC), we will upgrade and reboot a rack switch stack in SJC1 to alleviate a fault condition.
Customers in this rack will experience approximately 15 minutes of downtime during the reboot process.
Please reach out via support@equinixmetal.com or our community Slack should you have any questions.
Apr 9, 20:24 UTC
Resolved -
This incident has been resolved.
Apr 9, 12:19 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 9, 11:09 UTC
Investigating -
We are currently investigating a network issue at our DFW2 Facility, which is impacting network stability in a limited number of hosts.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Apr 9, 11:00 UTC
Resolved -
This incident has been resolved.
Apr 8, 22:50 UTC
Identified -
We had identified an issue affecting provisioning in FRA2 and our engineers are working to fix the issue. Provisioning in this facility may fail or time out while we resolve the problem.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Apr 8, 22:10 UTC
Completed -
The scheduled maintenance has been completed.
Apr 8, 18:32 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 15:00 UTC
Scheduled -
On Thursday April 8, 2021 between 11:00 and 17:00 EST (1500-2100 UTC), we will perform a scheduled maintenance on our site infrastructure in SV15. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.
During the brief periods in which provisioning is unavailable, SV15 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.
Resolved -
This incident has been resolved.
Apr 6, 16:43 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 6, 16:05 UTC
Investigating -
We are currently investigating an issue that is affecting device provisioning in multiple locations globally. Provisioning may fail or time out while we resolve the problem.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Apr 6, 16:03 UTC
Resolved -
The problem has been resolve and all services are fully operational again.
Apr 2, 19:03 UTC
Monitoring -
The issue is resolved and provisioning services are restored. We are actively monitoring the issue to ensure final resolution.
Apr 2, 18:51 UTC
Identified -
The issue has been identified and a fix is being implemented.
Apr 2, 18:25 UTC
Investigating -
We are experience a problem in our DC13 facility that impacts provisioning services, including metadata and SOS. We are actively working to resolve this problem.
Completed -
The scheduled maintenance has been completed.
Apr 1, 17:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 15:00 UTC
Scheduled -
On Thursday April 1, 2021 between 11:00 and 17:00 EST (1500-2100 UTC), we will perform a scheduled maintenance on our site infrastructure in DC13. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.
During the brief periods in which provisioning is unavailable, DC13 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.
Completed -
The scheduled maintenance has been completed.
Apr 1, 08:23 UTC
Verifying -
Verification is currently underway for the maintenance items.
Apr 1, 08:11 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 08:00 UTC
Scheduled -
On Thursday, April 1st, 2021 between 01:00 and 02:00 AM PDT (08:00 - 09:00 UTC), we will reboot a rack switch stack in SJC1 to alleviate a fault condition.
Customers in this rack will experience approximately 15 minutes of downtime during the reboot process.
Please reach out via support@equinixmetal.com or our community Slack should you have any questions.
Mar 31, 21:10 UTC
Resolved -
This incident has been resolved.
Mar 29, 14:13 UTC
Monitoring -
Our NetOps team confirmed the network is back to normal and will monitor the status.
Mar 29, 10:33 UTC
Investigating -
We're experiencing reduced network throughput between some facilities. Our networking team is investigating the issue. If this problem impacts your operations please reach out to support@equinixmetal.com.
Mar 29, 09:04 UTC
Resolved -
This incident has been resolved.
Mar 29, 08:58 UTC
Investigating -
We are currently investigating an issue that is affecting device provisioning in multiple locations. Provisioning may fail or time out while we work to isolate and resolve the issue.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Mar 29, 05:31 UTC
Completed -
The scheduled maintenance has been completed.
Mar 29, 01:41 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 16:00 UTC
Scheduled -
On Sunday, March 28th, 2021 between 11:00 and 17:00 CST (1600 - 2200 UTC), we will migrate circuits off of our legacy routing platform.
During this maintenance, Equinix Metal engineers will be onsite to ensure successful migration of these circuits. We do not expect customers to experience any loss of connectivity during this maintenance; however, customers may see brief moments of loss or latency as traffic is routed onto redundant alternate paths.
Resolved -
This incident has been resolved.
Mar 28, 08:19 UTC
Monitoring -
Maintenance has been completed, ports are up and we are monitoring the connection.
Mar 28, 07:46 UTC
Identified -
During the maintenance, Equinix Metal engineers will be upgrading a TOR switch stack in our SJC1 facility. Due to the nature of the work being performed, If you have a server hosted in this rack you will experience moments of brief traffic loss, packet loss, and/or added latency while physical switches are being upgraded.
Please reach out via support@equinixmetal.com or our community Slack should you have any questions.
Mar 28, 06:54 UTC