All Systems Operational

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Welcome to Equinix Metal's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Uptime over the past 90 days. View historical uptime.
Equinix Metal API Operational
90 days ago
99.94 % uptime
Today
Equinix Metal Portal Operational
90 days ago
99.98 % uptime
Today
Device Provisioning Operational
90 days ago
99.95 % uptime
Today
Equinix Metal Network Operational
Equinix Metal Website ? Operational
Equinix Metal Customer VPN ? Operational
North America Operational
90 days ago
99.99 % uptime
Today
DFW2 Provisioning Operational
90 days ago
100.0 % uptime
Today
EWR1 Provisioning Operational
90 days ago
99.96 % uptime
Today
SJC1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DFW2 Block Storage Operational
EWR1 Block Storage Operational
SJC1 Block Storage Operational
ATL1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ATL2 Provisioning Operational
90 days ago
99.97 % uptime
Today
DFW1 Provisioning Operational
90 days ago
100.0 % uptime
Today
DTW1 Provisioning Operational
90 days ago
100.0 % uptime
Today
IAD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
IAD2 Provisioning Operational
90 days ago
100.0 % uptime
Today
IAH1 Provisioning Operational
90 days ago
100.0 % uptime
Today
LAX1 Provisioning Operational
90 days ago
100.0 % uptime
Today
LAX2 Provisioning Operational
90 days ago
99.97 % uptime
Today
MCI1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ORD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
ORD4 Provisioning Operational
90 days ago
100.0 % uptime
Today
PHX1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SEA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SEA2 Provisioning Operational
90 days ago
100.0 % uptime
Today
PIT1 Provisioning Operational
90 days ago
100.0 % uptime
Today
YYZ1 Provisioning Operational
90 days ago
100.0 % uptime
Today
NY5 Provisioning Operational
90 days ago
100.0 % uptime
Today
SV15 Provisioning Operational
90 days ago
100.0 % uptime
Today
DC13 Provisioning Operational
90 days ago
100.0 % uptime
Today
DA11 Provisioning Operational
90 days ago
100.0 % uptime
Today
Europe Operational
90 days ago
100.0 % uptime
Today
AMS1 Provisioning Operational
90 days ago
100.0 % uptime
Today
AMS1 Block Storage Operational
FRA1 Provisioning Operational
90 days ago
100.0 % uptime
Today
FRA2 Provisioning Operational
90 days ago
100.0 % uptime
Today
AM6 Provisioning Operational
90 days ago
100.0 % uptime
Today
FR2 Operational
90 days ago
100.0 % uptime
Today
Asia Operational
90 days ago
99.99 % uptime
Today
NRT1 Provisioning Operational
90 days ago
100.0 % uptime
Today
NRT1 Block Storage Operational
HKG1 Provisioning Operational
90 days ago
100.0 % uptime
Today
HKG2 Provisioning Operational
90 days ago
100.0 % uptime
Today
SIN3 Provisioning Operational
90 days ago
99.99 % uptime
Today
SYD1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SYD2 Provisioning Operational
90 days ago
100.0 % uptime
Today
SG1 Provisioning Operational
90 days ago
100.0 % uptime
Today
SL1 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Non-Service Impacting fiber and router maintenance - DFW Mar 6, 15:00-21:00 UTC
Primary Window: On Saturday, March 6th, 2021 between 09:00 CST and 15:00 CST (1500 - 2100 UTC), we will upgrade a pair of redundant fiber paths and routers that serve our Dallas metro area.

Primary Window: Saturday, March 6th, 2021 between 09:00 CST and 15:00 CST (1500 - 2100 UTC)
Backup Window: Sunday, March 7th 2021 between 09:00 CST and 15:00 CST (1500 - 2100 UTC)

During this maintenance, Equinix Metal engineers will be onsite to ensure successful upgrade of this equipment. We do not expect customers to experience any loss of connectivity during this maintenance; however, customers may see brief moments of loss or latency as traffic is routed onto redundant alternate paths.

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.
Posted on Feb 26, 13:49 UTC
Non-Service Impacting fiber and router maintenance - DFW Mar 7, 15:00-21:00 UTC
Backup Window: On Sunday, March 7th 2021 between 09:00 CST and 15:00 CST (1500 - 2100 UTC), we will upgrade a pair of redundant fiber paths and routers that serve our Dallas metro area.

Primary Window: Saturday, March 6th, 2021 between 09:00 CST and 15:00 CST (1500 - 2100 UTC)
Backup Window: Sunday, March 7th 2021 between 09:00 CST and 15:00 CST (1500 - 2100 UTC)

During this maintenance, Equinix Metal engineers will be onsite to ensure successful upgrade of this equipment. We do not expect customers to experience any loss of connectivity during this maintenance; however, customers may see brief moments of loss or latency as traffic is routed onto redundant alternate paths.

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.
Posted on Feb 26, 13:50 UTC
Site Infrastructure Maintenance - SJC1 Mar 9, 16:00-22:00 UTC
On Tuesday March 9, 2021 between 11:00 and 17:00 EST (1600-2200 UTC), we will perform a scheduled maintenance on our site infrastructure in SJC1. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, SJC1 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Posted on Feb 26, 22:13 UTC
Site Infrastructure Maintenance - ATL2 Mar 11, 16:00-19:00 UTC
On Thursday March 11, 2021 between 11:00 and 14:00 EST (1600-1900 UTC), we will perform a scheduled maintenance on our site infrastructure in ATL2. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, ATL2 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Posted on Mar 2, 20:56 UTC
Site Infrastructure Maintenance - EWR1 Mar 16, 16:00-22:00 UTC
On Tuesday March 16, 2021 between 11:00 and 17:00 EST (1600-2200 UTC), we will perform a scheduled maintenance on our site infrastructure in EWR1. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, EWR1 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Posted on Mar 2, 20:58 UTC
Site Infrastructure Maintenance - LAX2 Mar 18, 16:00-19:00 UTC
On Thursday March 18, 2021 between 11:00 and 14:00 EST (1600-1900 UTC), we will perform a scheduled maintenance on our site infrastructure in LAX2. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, LAX2 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.
Posted on Mar 3, 19:05 UTC
Past Incidents
Mar 6, 2021

No incidents reported today.

Mar 5, 2021

No incidents reported.

Mar 4, 2021
Urgent: Switch module replacement - AMS1
Completed - The scheduled maintenance has been completed.
Mar 4, 18:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 18:00 UTC
Scheduled - On Thursday, March 4th, 2021, at 19:00 - 20:00 CET (18:00 - 19:00 UTC), we will perform a scheduled maintenance on a single shared server chassis in our AMS1 facility

During the maintenance, Equinix Metal engineers will replace a failed switch module in a single shared chassis in our AMS1 facility. Due to the nature of the work being performed, servers hosted on this chassis will experience moments of brief traffic loss, packet loss, and/or added latency while physical switches are being replaced.

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.
Mar 1, 15:15 UTC
Site Infrastructure Maintenance - IAD2
Completed - The scheduled maintenance has been completed.
Mar 4, 17:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 16:01 UTC
Scheduled - On Thursday March 4, 2021 between 11:00 and 14:00 EST (1600-1900 UTC), we will perform a scheduled maintenance on our site infrastructure in IAD2. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, IAD2 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinix.com with any questions.
Feb 23, 15:35 UTC
Mar 3, 2021

No incidents reported.

Mar 2, 2021
Site Infrastructure Maintenance - FRA2
Completed - The scheduled maintenance has been completed.
Mar 2, 17:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 16:00 UTC
Scheduled - On Tuesday March 2, 2021 between 11:00 and 14:00 EST (1600-1900 UTC), we will perform a scheduled maintenance on our site infrastructure in FRA2. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, FRA2 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinix.com with any questions.
Feb 23, 15:32 UTC
Mar 1, 2021

No incidents reported.

Feb 28, 2021
AMS1 - Single Rack Network Connectivity Issue
Resolved - This incident has been resolved.
Feb 28, 20:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 28, 19:59 UTC
Update - We are continuing to investigate this issue.
Feb 28, 19:28 UTC
Investigating - We have identified an issue affecting one of our racks in AMS1 Facility which impacted network stability in a limited number of hosts.
Feb 28, 19:27 UTC
Feb 27, 2021
Partial Network Interruption In SJC1
Resolved - This incident has been resolved.
Feb 27, 21:40 UTC
Monitoring - We currently do not see any indication of a serious problem with the switch related to this incident. All systems are operational at this time, and we will continue to monitor for signs of further issues.
Feb 27, 20:54 UTC
Investigating - At 15:23 EST on 02/27/2021 we discovered that one one of our network switched in SJC1 went down for a short period of time. We are currently investigating the cause of this interruption.
Feb 27, 20:35 UTC
Feb 26, 2021
Device Provisioning Issue in SIN3
Resolved - This incident has been resolved.
Feb 26, 00:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 26, 00:02 UTC
Investigating - We are currently investigating an issue affecting provisioning in SIN3 . Provisioning in this facility may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
Feb 26, 00:00 UTC
Feb 25, 2021

No incidents reported.

Feb 24, 2021
Site Infrastructure Maintenance - SIN3
Completed - The scheduled maintenance has been completed.
Feb 24, 18:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 16:00 UTC
Scheduled - On Wednesday February 24, 2021 between 11:00 and 14:00 EST (1600-1900 UTC), we will perform a scheduled maintenance on our site infrastructure in SIN3. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, SIN3 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinix.com with any questions.
Feb 19, 19:35 UTC
Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021
Monthly Network Maintenance - February 2021
Completed - The scheduled maintenance has been completed.
Feb 21, 19:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 17:24 UTC
Scheduled - This is an extension of our monthly network maintenance as it is running long. This includes backbone level route adjustments, non-impacting network infrastructure upgrades and capacity enhancements. No customer impact is expected, although you may experience route changes or adjustments.

Please reach out at support@equinixmetal.com with any questions.
Feb 21, 17:15 UTC
Monthly Network Maintenance - February 2021
Completed - The scheduled maintenance has been completed.
Feb 21, 16:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 12:45 UTC
Scheduled - On Sunday, February, 21st 2021 @ 07:45 - 11:45 Eastern (12:45 - 16:45 UTC), we will perform our monthly scheduled network maintenance. This includes backbone level route adjustments, non-impacting network infrastructure upgrades and capacity enhancements. No customer impact is expected, although you may experience route changes or adjustments.

Please reach out at support@equinixmetal.com with any questions.
Feb 18, 20:18 UTC
Feb 20, 2021
Partial Network Interuption In SJC1
Resolved - This incident has been resolved.
Feb 20, 01:55 UTC
Update - A fix has been implemented and we are monitoring the results.
Feb 19, 20:09 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 19, 20:04 UTC
Investigating - We have encountered redundancy loss on one of our switch pairs in the SJC1 facility. This may have cause a brief loss of connectivity to some customers with servers in an unbound hybrid or layer 2 networking mode.

If you believe you may have been affected by this incident and need support, please reach out to support@equinixmetal.com for assistance.
Feb 19, 19:04 UTC
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