On Monday, May 19th, 2025 between 16:00 and 20:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.
Customers with redundant interconnections may experience an impact on primary shared and dedicated circuits for approximately 30 minutes as devices are upgraded. Redundant secondary shared and dedicated circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their shared and dedicated circuits.
Metros in the scope of this maintenance: Tokyo and Melbourne
Please reach out at support@equinixmetal.com with any questions. Posted on
May 05, 2025 - 12:40 UTC
On Tuesday, May 20th, 2025 between 07:00 and 11:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.
Customers with redundant interconnections may experience an impact on secondary shared and dedicated circuits for approximately 30 minutes as devices are upgraded. Redundant primary shared and dedicated circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their shared and dedicated circuits.
Metros in the scope of this maintenance: Toronto and Mexico.
Please reach out at support@equinixmetal.com with any questions. Posted on
Apr 30, 2025 - 15:20 UTC
On Wednesday, May 21st, 2025 between 16:00 and 20:00 UTC, we will perform a scheduled network maintenance. During this maintenance, engineers will be migrating Metal Internet services to Equinix’s unified platform Equinix Internet Access (EIA) AS15830.
Engineers will use graceful mechanisms to transition traffic thus no impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made. Customers leveraging anycast may experience path changes and are advised to confirm proper routing once these changes are completed.
Metros in the scope of this maintenance: Melbourne
Please reach out to support@equinixmetal.com with any questions. Posted on
Apr 29, 2025 - 12:14 UTC
On Tuesday, May 21st, 2025 between 16:00 and 20:00 UTC, we will perform a scheduled network maintenance. During this maintenance, engineers will be migrating Metal Internet services to Equinix’s unified platform Equinix Internet Access (EIA) AS15830.
Engineers will use graceful mechanisms to transition traffic thus no impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made. Customers leveraging anycast may experience path changes and are advised to confirm proper routing once these changes are completed.
Metros in the scope of this maintenance: Helsinki
Please reach out to support@equinixmetal.com with any questions. Posted on
May 06, 2025 - 16:21 UTC
On Thursday, May 22nd, 2025 between 02:00 and 06:00 UTC, we will perform a scheduled network maintenance.
Customers with servers configured with unbonded network modes may lose connectivity to some services for approximately 30 minutes as switches are upgraded. Customers with properly configured bonded modes should not lose connectivity but should see impact on individual bond member nics at separate times.
Metros in the scope of this maintenance: Atlanta.
Please reach out at support@equinixmetal.com with any questions. Posted on
May 08, 2025 - 06:38 UTC
On Thursday, May 22nd, 2025 between 07:00 and 11:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.
Customers with redundant interconnections may experience an impact on primary shared and dedicated circuits for approximately 30 minutes as devices are upgraded. Redundant secondary shared and dedicated circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their shared and dedicated circuits.
Metros in the scope of this maintenance: Toronto and Mexico.
Please reach out at support@equinixmetal.com with any questions. Posted on
Apr 30, 2025 - 15:23 UTC
On Thursday, May 22th, 2025 between 16:00 and 20:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.
Customers with redundant interconnections may experience an impact on primary shared and dedicated circuits for approximately 30 minutes as devices are upgraded. Redundant secondary shared and dedicated circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their shared and dedicated circuits.
Metros in the scope of this maintenance: Tokyo and Melbourne
Please reach out at support@equinixmetal.com with any questions. Posted on
May 05, 2025 - 12:42 UTC
On Tuesday, May 27th, 2025 between 07:00 and 11:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.
Customers with redundant interconnections may experience an impact on secondary shared and dedicated circuits for approximately 30 minutes as devices are upgraded. Redundant primary shared and dedicated circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their shared and dedicated circuits.
Metros in the scope of this maintenance: Sao Paulo.
Please reach out at support@equinixmetal.com with any questions. Posted on
May 09, 2025 - 14:34 UTC
On Wednesday, May 28th, 2025 between 02:00 and 06:00 UTC, we will perform a scheduled network maintenance. During this maintenance, engineers will be migrating Metal Internet services to Equinix’s unified platform Equinix Internet Access (EIA) AS15830.
Engineers will use graceful mechanisms to transition traffic thus no impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made. Customers leveraging anycast may experience path changes and are advised to confirm proper routing once these changes are completed.
Metros in the scope of this maintenance: Miami.
Please reach out to support@equinixmetal.com with any questions. Posted on
May 06, 2025 - 10:05 UTC
On Wednesday, May 28th, 2025 between 07:00 and 11:00 UTC, we will perform a scheduled network maintenance. During this maintenance, engineers will be migrating Metal Internet services to Equinix’s unified platform Equinix Internet Access (EIA) AS15830.
Engineers will use graceful mechanisms to transition traffic thus no impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made. Customers leveraging anycast may experience path changes and are advised to confirm proper routing once these changes are completed.
Metros in the scope of this maintenance: Mexico
Please reach out to support@equinixmetal.com with any questions. Posted on
Apr 30, 2025 - 15:29 UTC
On Thursday, May 29th, 2025 between 07:00 and 11:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.
Customers with redundant interconnections may experience an impact on primary shared and dedicated circuits for approximately 30 minutes as devices are upgraded. Redundant secondary shared and dedicated circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their shared and dedicated circuits.
Metros in the scope of this maintenance: Sao Paulo.
Please reach out at support@equinixmetal.com with any questions. Posted on
May 09, 2025 - 14:40 UTC
Update -
We will be undergoing scheduled maintenance during this time.
May 08, 2025 - 18:04 UTC
Scheduled -
On Tuesday, Wednesday, May 29th, 2025 between 16:00 and 20:00 UTC, we will perform a scheduled network maintenance. During this maintenance, engineers will be migrating Metal Internet services to Equinix’s unified platform Equinix Internet Access (EIA) AS15830.
Engineers will use graceful mechanisms to transition traffic thus no impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made. Customers leveraging anycast may experience path changes and are advised to confirm proper routing once these changes are completed.
On Sunday, June 1st, 2025 between 23:00 and Monday, 2nd June, 03:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.
Customers with redundant interconnections may experience an impact on secondary shared and dedicated circuits for approximately 30 minutes as devices are upgraded. Redundant primary shared and dedicated circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their shared and dedicated circuits.
Metros in the scope of this maintenance: Helsinki and London.
Please reach out at support@equinixmetal.com with any questions. Posted on
May 12, 2025 - 06:23 UTC
On Tuesday, June 3rd, 2025 between 07:00 and 11:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.
Customers with redundant interconnections may experience an impact on secondary shared and dedicated circuits for approximately 30 minutes as devices are upgraded. Redundant primary shared and dedicated circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their shared and dedicated circuits.
Metros in the scope of this maintenance: Los Angeles.
Please reach out at support@equinixmetal.com with any questions. Posted on
May 12, 2025 - 10:05 UTC
On Tuesday, June 3rd, 2025, between 23:00 UTC and Wednesday, June 4th, 03:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.
Customers with redundant interconnections may experience an impact on primary shared and dedicated circuits for approximately 30 minutes as devices are upgraded. Redundant secondary shared and dedicated circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their shared and dedicated circuits.
Metros in the scope of this maintenance: Helsinki and London.
Please reach out at support@equinixmetal.com with any questions. Posted on
May 12, 2025 - 06:25 UTC
On Thursday, June 5th, 2025 between 07:00 and 11:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.
Customers with redundant interconnections may experience an impact on primary shared and dedicated circuits for approximately 30 minutes as devices are upgraded. Redundant secondary shared and dedicated circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their shared and dedicated circuits.
Metros in the scope of this maintenance: Los Angeles.
Please reach out at support@equinixmetal.com with any questions. Posted on
May 12, 2025 - 10:12 UTC
Completed -
The scheduled maintenance has been completed.
May 12, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 19:00 UTC
Scheduled -
On Monday, 12 May 2025 between 12:00PM and 4:00PM PDT (19:00-23:00 UTC), we will perform a scheduled maintenance on our site infrastructure in sg1. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.
If provisioning becomes unavailable for brief periods, sg1 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.
Completed -
The scheduled maintenance has been completed.
May 12, 17:05 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 14:00 UTC
Scheduled -
On Monday, 12 May 2025 between 8:00AM and 12:00PM MDT (14:00-18:00 UTC), we will perform a scheduled maintenance on our site infrastructure in da11. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.
If provisioning becomes unavailable for brief periods, da11 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.
Completed -
The scheduled maintenance has been completed.
May 7, 23:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 19:00 UTC
Scheduled -
On Wednesday, 07 May 2025 between 12:00PM and 4:00PM PDT (19:00-23:00 UTC), we will perform a scheduled maintenance on our site infrastructure in ny5. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.
If provisioning becomes unavailable for brief periods, ny5 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.
Completed -
The scheduled maintenance has been completed.
May 7, 07:00 UTC
Verifying -
Verification is currently underway for the maintenance items.
May 7, 06:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 04:00 UTC
Scheduled -
On Wednesday, May 7th, 2025 between 04:00 and 07:00 UTC, we will perform a scheduled network maintenance. During this maintenance, Engineers will implement backbone-level route adjustments to enhance Shared Fabric interconnection resiliency.
No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.
Metros in the scope of this maintenance: Helsinki, Washington, Mexico, Tokyo, Silicon Valley, Madrid, Mumbai, Frankfurt, Sydney, New York, Chicago, London, Singapore, Amsterdam, Hong Kong, Manchester, Osaka, Paris, Seattle, Montreal, Los Angeles, Dallas, Toronto, Stockholm, Milan, Dublin, Miami, Seoul, Melbourne.
Resolved -
This incident has been resolved.
May 7, 03:13 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 7, 02:29 UTC
Investigating -
We have identified an issue affecting our backbone traffic at our FR Metro, which has impacted network stability in a limited number of hosts.
Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.
May 7, 02:00 UTC
Completed -
The scheduled maintenance has been completed.
May 6, 15:25 UTC
Update -
This maintenance is being cancelled and will be rescheduled at a later date
May 6, 15:25 UTC
Scheduled -
On Tuesday, May 6th, 2025 between 16:00 and 20:00 UTC, we will perform a scheduled network maintenance. During this maintenance, engineers will be migrating Metal Internet services to Equinix’s unified platform Equinix Internet Access (EIA) AS15830.
Engineers will use graceful mechanisms to transition traffic thus no impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made. Customers leveraging anycast may experience path changes and are advised to confirm proper routing once these changes are completed.
Completed -
The scheduled maintenance has been completed.
May 6, 01:33 UTC
Verifying -
Verification is currently underway for the maintenance items.
May 6, 01:03 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 22:00 UTC
Scheduled -
On Monday, May 5th, 2025, between 22:00 UTC and Tuesday, May 6th, 04:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.
Customers with redundant interconnections may experience an impact on primary shared and dedicated circuits for approximately 30 minutes as devices are upgraded. Redundant secondary shared and dedicated circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their shared and dedicated circuits.
Metros in the scope of this maintenance: Milan and Stockholm.
Completed -
The scheduled maintenance has been completed.
May 1, 01:19 UTC
Verifying -
Verification is currently underway for the maintenance items.
May 1, 00:49 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 22:00 UTC
Scheduled -
On Wednesday, April 30th, 2025 between 22:00 and Thursday, 1st May, 04:00 UTC, we will perform a scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure decommission, and capacity enhancements.
Customers with redundant interconnections may experience an impact on secondary shared and dedicated circuits for approximately 30 minutes as devices are upgraded. Redundant primary shared and dedicated circuits will remain in operation. Customers with non-redundant interconnections may see mixed impact to their shared and dedicated circuits.
Metros in the scope of this maintenance: Milan and Stockholm.
Completed -
The scheduled maintenance has been completed.
Apr 30, 03:40 UTC
Verifying -
Verification is currently underway for the maintenance items.
Apr 30, 02:49 UTC
Update -
This to inform you that we will be extending the maintenance period by an additional one hour. This extension is necessary to ensure a smooth transition and to complete the migration process effectively.
Apr 30, 02:28 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 01:00 UTC
Scheduled -
On Wednesday, April 30th, 2025 between 01:00 and 03:00 UTC, we will perform a scheduled network maintenance. During this maintenance engineers will be migrating a redundant set of core routing links to new links. All routers and links in the scope of this maintenance are deployed in a redundant manner. Engineers will gracefully drain traffic from existing routers and return traffic while maintaining redundancy.
No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.