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Welcome to Equinix Metal's home for keeping the interwebs updated about the status of our platform, API's, and other goodness.

Equinix Metal API Operational
90 days ago
100.0 % uptime
Today
Equinix Metal Portal Operational
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100.0 % uptime
Today
Equinix Metal Website ? Operational
Device Provisioning Operational
Equinix Metal Network Operational
Americas Operational
90 days ago
99.99 % uptime
Today
New York (NY) Operational
90 days ago
100.0 % uptime
Today
Washington DC (DC) Operational
90 days ago
100.0 % uptime
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Silicon Valley (SV) Operational
90 days ago
100.0 % uptime
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Dallas (DA) Operational
90 days ago
100.0 % uptime
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Toronto (TR) Operational
90 days ago
99.99 % uptime
Today
Chicago (CH) Operational
90 days ago
100.0 % uptime
Today
Los Angeles (LA) Operational
90 days ago
100.0 % uptime
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Kansas City (KC) Operational
90 days ago
100.0 % uptime
Today
Houston (HO) Operational
90 days ago
100.0 % uptime
Today
Pittsburgh (PI) Operational
90 days ago
100.0 % uptime
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Atlanta (AT) Operational
90 days ago
100.0 % uptime
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Phoenix (PX) Operational
90 days ago
100.0 % uptime
Today
Seattle (SE) Operational
90 days ago
100.0 % uptime
Today
Detroit (DT) Operational
90 days ago
100.0 % uptime
Today
Sao Paulo (SP) Operational
90 days ago
100.0 % uptime
Today
Montreal (MT) Operational
90 days ago
100.0 % uptime
Today
EMEA Operational
90 days ago
100.0 % uptime
Today
Amsterdam (AM) Operational
90 days ago
100.0 % uptime
Today
Frankfurt (FR) Operational
90 days ago
100.0 % uptime
Today
London (LD) Operational
90 days ago
100.0 % uptime
Today
Paris (PA) Operational
90 days ago
100.0 % uptime
Today
Madrid (MD) Operational
90 days ago
100.0 % uptime
Today
Helsinki (HE) Operational
90 days ago
100.0 % uptime
Today
Stockholm (SK) Operational
90 days ago
100.0 % uptime
Today
Asia-Pacific Operational
90 days ago
100.0 % uptime
Today
Tokyo (TY) Operational
90 days ago
100.0 % uptime
Today
Hong Kong (HK) Operational
90 days ago
100.0 % uptime
Today
Sydney (SY) Operational
90 days ago
100.0 % uptime
Today
Singapore (SG) Operational
90 days ago
100.0 % uptime
Today
Seoul (SL) Operational
90 days ago
100.0 % uptime
Today
Osaka (OS) Operational
90 days ago
100.0 % uptime
Today
Melbourne (ME) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Site Infrastructure Maintenance - Sydney Jan 31, 2023 15:00-20:00 UTC
On Tuesday, January 31st, 2023 between 10:00 and 15:00 EST (1500-2000 UTC), we will perform a scheduled maintenance on our site infrastructure in SY4. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, SY4 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

Posted on Jan 27, 2023 - 18:35 UTC
Planned Network Maintenance - SG metro Feb 1, 2023 16:00-22:00 UTC
On Wednesday, February 1st, 2023 between 16:00 and 22:00 UTC, we will perform a scheduled network maintenance. During this maintenance engineers will be migrating core routing to a new infrastructure containing larger capacity. All routers in the scope of this maintenance are deployed in a redundant manner. Engineers will gracefully drain traffic from existing routers and return traffic while maintaining redundancy.

No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this maintenance: Singapore

Please reach out at support@equinixmetal.com with any question

Posted on Jan 10, 2023 - 16:40 UTC
On Thursday, February 2nd, 2023 between 10:00 and 15:00 EST (1500-2000 UTC), we will perform a scheduled maintenance on our site infrastructure in SG1. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, SG1 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

Posted on Jan 27, 2023 - 18:31 UTC
On Thursday, February 2nd, 2023 between 12:00 and 16:00 EST (1700-2100 UTC), we will perform a scheduled maintenance on our site infrastructure in NY7. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

If provisioning becomes unavailable for brief periods, NY7 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

Posted on Jan 27, 2023 - 18:33 UTC
Past Incidents
Jan 29, 2023

No incidents reported today.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Resolved - This incident has been resolved.
Jan 26, 16:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 25, 18:24 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 25, 16:31 UTC
Investigating - Our engineering team is currently reviewing an issue where some customers are unable log into the customer portal.

Please reach out to support@equinixmetal.com with any questions.

Jan 25, 16:14 UTC
Jan 25, 2023
Completed - The scheduled maintenance has been completed.
Jan 25, 12:00 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 25, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 06:00 UTC
Scheduled - On Wednesday, January 25th, 2023 between 06:00 and 12:00 UTC, we will perform a scheduled network maintenance. During this maintenance engineers will be migrating core routing to a new infrastructure containing larger capacity. All routers in the scope of this maintenance are deployed in a redundant manner. Engineers will gracefully drain traffic from existing routers and return traffic while maintaining redundancy.

No customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this maintenance: Washington DC

Please reach out at support@equinixmetal.com with any questions.

Dec 22, 16:36 UTC
Resolved - This incident has been resolved.
Jan 25, 01:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 20:40 UTC
Investigating - We are currently investigating an issue affecting provisioning in LA4 . Provisioning in this facility may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

Jan 24, 20:13 UTC
Jan 24, 2023
Completed - The scheduled maintenance has been completed.
Jan 24, 20:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 14:00 UTC
Scheduled - On Tuesday, January 24, 2023 between 9:00 and 15:00 EST (1400-2000 UTC), we will perform a scheduled maintenance on our site infrastructure in SL1. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, SL1 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

Jan 23, 20:54 UTC
Completed - The scheduled maintenance has been completed
Jan 24, 17:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 16:01 UTC
Scheduled - On Tuesday, January 24th, 2023 between 16:00 and 20:00 UTC, we will perform a scheduled network maintenance. During this maintenance engineers will be migrating shared fabric connections to new hardware to improve functionality and capacity. The primary and secondary connections will be migrated separately one at a time with ~5 minute impact as each are migrated. Services will be validated as operational following each migration.

Metros in the scope of this maintenance: Singapore

Please reach out at support@equinixmetal.com with any questions.

Jan 12, 16:58 UTC
Jan 23, 2023

No incidents reported.

Jan 22, 2023
Resolved - This incident has been resolved.
Jan 22, 19:46 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 22, 19:13 UTC
Investigating - We are conducting an emergency reload of our core routers in EWR2 to alleviate a fault condition.

Customers may experience disruption as traffic will be filtered gracefully before reloads are completed

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.

Jan 22, 16:41 UTC
Completed - The scheduled maintenance has been completed.
Jan 22, 12:00 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 22, 11:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 13, 17:13 UTC
Scheduled - On Sunday, January 22nd, 2023 between 08:00 - 12:00 UTC, we will perform our monthly scheduled network maintenance. This includes backbone-level route adjustments, non-impacting network infrastructure upgrades, and capacity enhancements.

Customers with non-redundant shared Fabric connections will lose connectivity for approximately 30 minutes as related devices are upgraded. Customers with redundant shared Fabric connections will observe impact to primary and secondary connections separately.

No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this Monthly Maintenance: New York (EWR2, JFK3)

Please reach out at support@equinixmetal.com with any questions.

Jan 11, 16:47 UTC
Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023
Completed - The scheduled maintenance has been completed.
Jan 19, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 15:00 UTC
Scheduled - On Thursday January 19, 2023 between 10:00 and 14:00 EST (1500-1900 UTC), we will perform a scheduled maintenance on our site infrastructure in TR2. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, TR2 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

Jan 17, 19:53 UTC
Jan 18, 2023
Completed - The scheduled maintenance has been completed.
Jan 18, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 15:00 UTC
Scheduled - On Wednesday January 18, 2023 between 10:00 and 14:00 EST (1500-1900 UTC), we will perform a scheduled maintenance on our site infrastructure in LD7. We do not anticipate any extended disruption, but the maintenance could result in provisioning being unavailable intermittently over the course of the maintenance window.

During the brief periods in which provisioning is unavailable, LD7 site endpoints will not be accessible (e.g. metadata requests in this facility). As this maintenance does not impact our network or customer infrastructure directly, anything that is already deployed will continue to be accessible.

Please reach out to us via support@equinixmetal.com with any questions.

Jan 17, 19:52 UTC
Jan 17, 2023
Resolved - This incident has been resolved.
Jan 17, 22:38 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 17, 22:33 UTC
Identified - The issue has been identified and a fix is being implemented.
Jan 17, 22:16 UTC
Investigating - We are currently investigating an issue affecting provisioning in FR. Provisioning in these facilities may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

Jan 17, 21:58 UTC
Completed - The scheduled maintenance has been completed.
Jan 17, 14:59 UTC
Verifying - Verification is currently underway for the maintenance items.
Jan 17, 14:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 13:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 13, 17:14 UTC
Scheduled - On Tuesday, January 17th, 2023 between 13:00 and 14:30 UTC, we will perform an urgent network maintenance to conduct a hardware replacement in NY5 to alleviate a fault condition.

Customers with servers configured with broken bonds will lose connectivity for approximately 20 minutes as the new switch is replaced and upgraded. Customers with standard bond configurations may observe impact to one bond member only.

No other customer impact is expected, although you may experience increased latency or minimal packet loss while route changes and adjustments are made.

Metros in the scope of this maintenance: New York

Please reach out at support@equinixmetal.com with any questions.

Jan 13, 17:12 UTC
Jan 16, 2023

No incidents reported.

Jan 15, 2023

No incidents reported.