Emergency Backbone Maintenance - NY Metro

Incident Report for Equinix Metal

Resolved

This incident has been resolved.

Posted Sep 27, 2023 - 19:49 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 27, 2023 - 19:17 UTC

Identified

We have a hardware issue with a core device in the New York Metro. Currently there is not any known customer facing impact, but we need to take emergency action to properly recover the device.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

Posted Sep 27, 2023 - 18:20 UTC

This incident affected: Americas (New York (NY)) and Equinix Metal Network.