Primary Shared Fabric Metal Port impacted

Incident Report for Equinix Metal

Resolved

This incident has been resolved.
Posted Sep 30, 2025 - 08:55 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 30, 2025 - 02:42 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 30, 2025 - 02:17 UTC

Investigating

Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro.

Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant primary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits.

Please reach out at support@equinixmetal.com with any questions.
Posted Sep 30, 2025 - 02:07 UTC
This incident affected: Equinix Metal Network and Americas (Sao Paulo (SP)).
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