API down and Device Provisioning Issue in AMS6

Incident Report for Equinix Metal

Resolved

This incident has been resolved.

Posted Oct 21, 2020 - 12:34 UTC

Update

We are continuing to monitor for any further issues.

Posted Oct 21, 2020 - 11:58 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 21, 2020 - 11:56 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 21, 2020 - 11:33 UTC

Investigating

We are currently investigating an issue affecting the Equinix Metal API and provisioning in AMS6. Provisioning in these facility may fail or time out while we resolve the problem.

Please visit status.equinixmetal.com for further updates or reach out to support@equinixmetal.com for further assistance.

Posted Oct 21, 2020 - 11:11 UTC

This incident affected: Equinix Metal API, Device Provisioning and EMEA (Amsterdam (AM)).