Emergency Core Router Reboot in EWR2

Incident Report for Equinix Metal

Resolved

This incident has been resolved.

Posted Jan 22, 2023 - 19:46 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 22, 2023 - 19:13 UTC

Investigating

We are conducting an emergency reload of our core routers in EWR2 to alleviate a fault condition.

Customers may experience disruption as traffic will be filtered gracefully before reloads are completed

Please reach out via support@equinixmetal.com or our community Slack should you have any questions.

Posted Jan 22, 2023 - 16:41 UTC

This incident affected: Equinix Metal Network.