Primary Shared Interconnection impacted

Incident Report for Equinix Metal

Resolved

This incident has been resolved.
Posted Aug 28, 2025 - 06:47 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 28, 2025 - 06:17 UTC

Update

We want to inform you that this issue is due to a hardware problem in our third-party provider's network. The provider's engineers are currently investigating the issue to determine the cause and implement a resolution as quickly as possible.
Posted Aug 28, 2025 - 03:11 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 28, 2025 - 02:33 UTC

Investigating

Equinix Metal has experienced a fault which is affecting Shared Fabric interconnections in the Sao Paulo metro.

Customers with redundant interconnections are experiencing impact to primary virtual circuits only. Redundant secondary virtual circuits remain in operation. Customers with non-redundant interconnections may be experiencing mixed impact to their virtual circuits.

Please reach out at support@equinixmetal.com with any questions.
Posted Aug 28, 2025 - 02:19 UTC
This incident affected: Equinix Metal Network and Americas (Sao Paulo (SP)).
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